Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ladywell Building Ward Four
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
I was admitted and then transferred to Ward which has ruined what would have been a pleasant stay. Ward staff made it very clear they don’t receive handovers from other wards so they did not anticipate my arrival so was scrambling to get my medications ordered from pharmacy and medical notes ready. They asked why I was I brought to this ward - something I am unable to answer as the patient. Staff complain and talk loudly throughout the night. Several occasions they have missed my medicine doses or give me the wrong medicine. The call bells ring constantly and are left ringing for hours day and night. You go to the desk in the day for assistance after your call bell is ringing and see 5 staff members talking and laughing when the call bells have been ringing. You are woken up at 7:45am to be asked what you want for lunch (12:30pm) and dinner (5:30pm) then are given the wrong items anyway. Staff names are not updated regularly on the whiteboard and they do not introduce themselves so when you need help and a healthcare assistant attends but unable to help, they ask who is your nurse to which you reply you aren’t sure because it’s not written on the whiteboard or they don’t tell you their names. Toilet and shower facility is very dirty and was not cleaned during my stay.
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 14 November 2023
Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. We are sorry to hear that your experience on ward 4 has not met our usual high standards and we can assure you that your concerns have been raised to the senior leadership team. As you raise a number of concerns it would be helpful for us to better understand and respond appropriately, therefore we would encourage you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible of your visit so that we can thoroughly understand and investigate tour feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Brilliant in Always
Rated 5 stars out of 5
by Andrew Burton - Posted on 24 October 2023
Thank you to all the staff and doctor i saw during my visits to Urology,i received fantastic treatment from the nurses and had my diagnosis explained to me by a consultant/Doctor with great empathy ,you are all a credit to Salford Royal and the NHS . Thank you all .
Visited Urology on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Andrew Thank you for taking the time to leave feedback on your experience of our Urology services at Salford Royal. The team will be pleased to hear that you have had a positive experience and that they have made a difference to your care. We will ensure your feedback is shared with all the team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
My father had a stroke on Saturday. The ambulance service took him immediately to Salford Royal where he was treated and transferred within several hours to the Acute Stroke Unit. The care of all the staff was outstanding. Strong communication helped from all the team to him and our family. The best hospital I have visited.
Visited Stroke on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal. It is lovely to hear that our team was able to effectively support you and your family during what was a worrying time. Thank you for your 5-star review, and for describing our care as outstanding. The team will be pleased to know what a difference they have made. Kind Regards The Patient experience Team Northern Care Alliance
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Review titled Results not sent
Rated 3 stars out of 5
by Fiona Bidgood - Posted on 29 January 2024
So since October I have rang on numerous occasions for my results as they still haven't been sent am absolutely disgusted. I am aware that the results are probably negative but it doesn't stop me from worrying.
Visited Dermatology on October 2023
Review titled Salford Royal
Replied on 29 January 2024
Dear Fiona Thanks for taking the time to post your comment. We value all patient feedback and we are sorry that you have had to bring this matter to our attention. Can we ask that you kindly contact our Patient Advice and Liaison Service (PALS) 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk with all your details. PALS can then register your concerns and fully investigate the hold up so we can bring this to a satisfactory conclusion for you. Kind regards The Patient Experience Team
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Review titled Exceptional service
Rated 5 stars out of 5
by Gillian Kilby - Posted on 19 October 2023
I was seen on time by a nurse practitioner who listened to me and went on to explain my heart problem in great easy to understand information. She was extremely helpful and took time to listen to me. She reassured me and I left feeling much better.
Visited Cardiology on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Gillian Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. It is great to hear that the nurse practitioner was able to explain to you what was happening in a way that was easy for you to understand. We will ensure your feedback is shred with the team Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Kind and efficient care
Rated 5 stars out of 5
by Michaela Gray - Posted on 17 October 2023
Came in for my first colonoscopy and cannot praise the staff enough. I was really anxious but absolutely everyone was so kind and compassionate, clear in communicating what to do and expect, and at every stage I felt like an individual and valued person despite being one of goodness knows how many they must see in any given day. I was out in a couple of hours. While I hope I don't have to go back, I have confidence I would be given the best of care if I do. I want to thank the team very much.
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 18 October 2023
Dear Michaela, We appreciate your feedback and are delighted to hear about your positive experience during your recent visit for your first colonoscopy. Your kind words mean a lot to us. We're pleased that our staff at Salford Royal Hospital made a difference by providing you with compassionate care and clear communication throughout the process. We understand that medical procedures can be a daunting experience, and we do our best to ensure that patients receive the best care possible. Your confidence in our team is very much appreciated. Once again, thank you your kind words and if you have any further feedback or require any assistance, please do not hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Finally got somwhere
Rated 4 stars out of 5
by TeeJay - Posted on 28 October 2023
After contacting PALS regarding a previous review, I would wish to thank them for sorting out my complaint promptly and arranging for an appointment with a consultant who gave me the answers on my problem. If I had not contacted PALS I would probably have been left in the system so I cannot thank them enough
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Teejay Thank you for taking the time to leave feedback on your experience at Salford Royal. We are happy to hear that you have been assisted by our PALS team and have been able to see the consultant regarding your treatment. Should you require any further assistance please do not hesitate to contact our team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled compassionate care
Rated 5 stars out of 5
by Steven Nixon - Posted on 03 October 2023
My mother was taken ill at around midnight on the evening of the 24th and 25th of Sept 23, she had a massive bleed to the brain, and the prognosis was poor. From the start of the 999 call through to my mothers passing 20hrs later there was nothing but compassion from the whole team, for my mother and all the family members that managed to get to mums side. So please could you pass on the families gratitude to the whole team. 999 and ambulance operators, and crew. The medical care team. and the unseen members of staff, office staff, cleaners, caterers and the many more that we will never have the chance of meeting or knowing. You all made a team difference when it came to our needs.
Visited Accident and emergency services on September 2023
Review titled Salford Royal
Replied on 05 October 2023
Dear Steven Thank you for taking time to leave feedback on you and your families experience of our services at Salford Royal Hospital We are sorry to hear that your mother passed, and would like to send our condolences to your family. It is wonderful that our team were able to support you through this difficult time, and they will be pleased to know what a difference they made to your mother’s care. We will ensure that your kind words are shared with the relevant individuals and leadership teams so their kindness and compassion can be commended. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Unpleasant experience with 11 hours waiting time in A&E
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2023
I recently visited NHS A&E Salford Royal due to a head injury, and I wanted to share my experience to help improve the system as it clearly needs improving. I had to wait for an extended 11 hours to see a doctor, which was quite distressing the least. During my time there, besides the ridiculous waiting times. I encountered several issues: 1. Triage Experience: One of the triage nurses attempted to take my blood but ended up causing a significant bruise on my upper arm. I had concerns about their training, as the needle even came out of my skin during the process so the nurse needed to do it again. When I asked for assistance to stop the bleeding on my head, I was directed to find the doctors and other nurse staff myself inside the unit, which was a bit unsettling. 2. Medical Procedure: After some strange looks from staff as I got in by myself as told by the triage nurse, it was decided by one of the nurse to use skin adhesive as it was a clean cut. The whole process was less than ideal. I was placed in a corridor without even a tissue at hand, and during the application, the adhesive dripped onto my face, eyelashes, and clothing. This made me feel uncomfortable and concerned about my safety. It could have easily gone into my eyes. 3. Communication and Waiting Time: Throughout my visit, I repeatedly inquired about the waiting time to see a specialist to assess my injury. Unfortunately, I was met with additional waiting time estimates each time, which added to my frustration. Many patients did not have my patience and they were leaving without seeing a doctor. 4. Amenities: The hospital lacked readily available food options, with only one working vending machine for hot drinks. Many patients, like me, had to endure the long wait without access to nourishment. 5. Overall Experience: My 11-hour wait for attention for a head injury, even a minor one, is not right in a modern society. While I understand the need to prioritize life-threatening cases, the lengthy wait and lack of amenities left me feeling like the system needs desperately improvement to say the least. I arrived at 15:00 and left at 02:00 the next morning. I am not sure leaving a feedback will improve the situation but I needed to raise my concerns nonetheless. The NHS staff is clearly overwhelmed with the volume of patients and they need government support to manage the situation better. I hope that my feedback can contribute to enhancing the overall experience for patients in similar situations, ensuring that everyone receives the care and attention they need in a timely and comfortable manner. Thank you for considering these concerns.
Visited Accident and emergency services on September 2023
Review titled Salford Royal
Replied on 14 September 2023
Thank you for taking the time to share your detailed feedback about your recent visit to Salford Royal Hospital. We truly appreciate your input as it helps us identify areas that need improvement. We understand your frustration regarding the extended waiting time, which can be distressing. Your concerns about the triage experience, medical procedure, communication, and amenities are duly noted. We take these matters seriously and will review them carefully to address any issues related to patient care, safety, and comfort. If you would like to further discuss your concerns or provide additional information, we encourage you to get in touch with our Patient Advice and Liaison Service (PALS) team. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. They will be able to investigate your feedback in more detail and assist you in addressing any specific issues you've raised during your visit. Once again, thank you for your feedback, and we hope that your insights contribute to positive changes in our healthcare system. If you have any further comments or suggestions, please feel free to share them with us. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled "Where does this leave me now"
Rated 3 stars out of 5
by Tee Jay - Posted on 16 September 2023
Was referred to Spinal team Dec. 2022 after x ray diagnosis for slipped disc at Fairfield hospital. Salford got in touch and had CT scan Mar.2023. Eventually had appointment to discuss with consultant Sept.2023. On being called in to see said consultant in a very busy clinic, was greeted with Hello, I am not the person you should be seeing and I am not from this hospital, no sympathy, empathy on my pain/condition and told not to believe anything I had been diagnosed after a previous x ray prior to be being referred to Salford. So was ushered out of the door not knowing whether I will receive a diagnosis letter or further referral to another or correct consultant. My whole experience was totally bewildering and left wondering "what was all that about" after waiting nearly a year to see someone for a diagnosis
Visited Orthopaedics on September 2023
Review titled Salford Royal
Replied on 19 September 2023
Dear Tee Jay, We were sorry to hear of your recent experience and appreciate your frustration. In order to help us investigate this further, could we ask that you contact our Patient Advice and Liaison Service (PALS) team at your earliest convenience so that they can identify your care episode and establish this best course of action regards your future care. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust