Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A fantastic service with excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
I was referred for a dermatology issue and have been so impressed with the speed with which I have been seen following an initial assessment, the professionalism of the staff including those booking appointments for me, and the communication throughout the process. Absolutely brilliant all round. Thank you so much.
Visited Dermatology on January 2024
Review titled Salford Royal
Replied on 18 January 2024
Dear Anonymous Thank you for post regards your recent experience of our Dermatology Service, we appreciate the time you have taken to do so. It is always a pleasure to hear patient feedback, especially when it is as kind as yours. We make every effort possible to provide person-centred care and we are delighted to hear that you felt our staff were professional and provided good communication all the way through the process. Your comments will be passed to the senior leadership team so the colleagues involved in your care can be recognised. Kind regards The Patient Experience Team
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Review titled Ward l2 ladywell building
Rated 5 stars out of 5
by Beverley Murray - Posted on 11 December 2023
Arriving in accident and emergency. I received excellent care, from caring and able staff. I felt safe at all times and infirmed. Transfered onto l2 the excellent care continued. I experienced nursing staff who demonstrated excellent skills and empathy. Thank you
Visited Gastrointestinal and Liver services on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Beverley Thank you for taking the time to tell us about your experience at Salford Royal. It is great to hear that from arriving at our Emergency Department to being transferred to L2 you found the care to be excellent and our team demonstrated excellent skills and empathy. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Caring attitude
Rated 5 stars out of 5
by Eric Mitchell - Posted on 31 December 2023
Endocrinology department at Salford Royal hospital has been for me a revelation. I apparently have my current condition which is being treated with a caring and professional attitude. The staff are friendly and explain everything that is relevant to my condition. I have nothing but praise for their care .This is from the consultants down to the nurses. Many, many thanks.
Visited Endocrinology and Metabolic Medicine on December 2023
Review titled Salford Royal
Replied on 12 January 2024
Dear Eric Thank you for taking the time to leave feedback on your experience of our Endocrinology department at Salford Royal. It is great to hear that you have found our services a revelation, and that our team have shown a caring a professional attitude. We will ensure that you kind words are seen by the relevant teams, so they know what a difference they have made to you care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled HASU Stroke Ward
Rated 5 stars out of 5
by Doris's Daughter - Posted on 05 December 2023
The staff on HASU ward where amazing. My mother was admitted recently and she could not have received better care. All the staff deserve a medal there care of my mother was exceptional. I cannot praise them enough. Keep up the good work and thank you all so much.
Visited Stroke on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the tie to leave feedback on your families experience of HASU at Salford Royal. It is lovely to hear that the team were able to provide great person-centred acre for your mother. Our team certainly do deserve a medal and we will ensure that your kind words are passed on so they know what a difference they have made to you mothers care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent Care
Rated 5 stars out of 5
by colin packham - Posted on 20 December 2023
I had thyroid removal surgery on 8/12/2023 and after the surgery was put on Ward b2. The care I received was excellent, kept me up to date with everything that was happening, always made sure I was comfortable and always on time with medication. Nothing was too much trouble and there was a nice friendly atmosphere on the ward with staff and patients. Even now 8 days after I was discharged a parcel has arrived in the post with my phone charger in that I had left behind so good honest staff as well as they easily could of put it in lost property or just told me they had it but to post it to me without me even asking them if I had left it there was a really nice thing to do. This was my first ever stay in hospital and my impression of the Nhs , Salford Royal and particularly all the staff on Ward b2 couldn’t be any higher. Thank you.
Visited Endocrine and thyroid surgery on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Colin Thank you for taking the time to leave feedback on your experience at Salford Royal. We are so pleased to hear that the team on B2 were able to provide you with high quality care and that they made you feel welcome and cared for. It is great to hear that you found our team to be friendly and helpful and the ward and a good atmosphere as this really makes a difference when you are not feeling your best. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled 14 hour wait, walked out
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Arrived at A&E at 3pm with redness and pain in my arm. Told it was an internal infection, possible sepsis by the on call GP. Refereed over to A&E canular fitted ready for IV antibiotics. After several hours maybe 6 was told I was to be seen soon. Ended up walking home at 5am still not being seen. I am now going to go elsewhere to be seen. Absolutely diabolical. I completely understand the NHS is in crisis, however 14 hours, I just hope I don’t have sepsis.
Visited Accident and emergency services on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the time to leave feedback on your experience of the Emergency Department at Salford Royal. We are sorry to hear of your extended wait time. Our Emergency Departments are experience increased volumes which unfortunately has increased wait times. We apologise for this and would encourage you to continue to use our services should you need to in the future. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent service
Rated 5 stars out of 5
by Lynn Taylor - Posted on 18 December 2023
Cannot fault this clinic at all! Excellent service from the start, just rang up re a problem with CPAP mask as a new user and seen the same morning with replacement mask. Reassuring that they say you can contact them with any concerns by phone ! Lovely helpful staff !
Visited Sleep Medicine on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Lynn Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. It is great to hear that our team were able to resolve your issue swiftly and that you felt reassured. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Not good hospital
Rated 1 star out of 5
by Rebecca - Posted on 29 November 2023
This hospital has gone down hill over the years. I have been on a waiting list for gynaecology since 22nd November 2022 were not November 2023 I rang back in September as I received a letter asking if I still want to keep my appointment so I rang them to confirm this. The lady I spoken to couldn't speak English very well so I rang the day after to make sure i was ti be kept on the waiting list, so I rang today 29/11/23 to be told I have been taken off the waiting list so the lady then cancelled that off my notes and said I have been waiting for 48 weeks and it's a 53 week wait when I rang in September I had been on the list 45 weeks and now there telling me it's been 45 weeks I have another 5 week wait. Not happy with the services salford royal provide at all
Visited Gynaecology on November 2023
Review titled Salford Royal
Replied on 07 December 2023
Dear Rebecca Thank you for taking the time to leave feedback on your experience of waiting list times at Salford Royal. We are sorry to hear that there seems to have been a misunderstand during your recent phone call and we would very much like to get your appointments back on track. We would advise for you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including your Name, DOB and NHS number and we will look into this in detail. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled 13 Hour Wait
Rated 3 stars out of 5
by Daniel - Posted on 04 November 2023
1st of all want to make it clear that all of the staff encountered were amazing and trying their best, but it is clear the system is broken. Arrived with my partner at 7pm and she was not seen by a doctor until 8am and was discharged another 5 hours later. 13 hours to be seen by a doctor is not acceptable in our modern society. The wait was unbearable in the A&E waiting room with uncomfortable seating (trust me try 13 hours sitting on them), some vending machines not working, litter all over the waiting room, tedious music playing, broken toilets in the gents. It’s quite clear that a 13 hour wait is normal. Communication needs to be improved the wait estimates kept increasing 1st 4 hours then 6. Then 9 and goes on. It would be quite easy to have wait times and other information digitally displayed to keep people informed.
Visited Accident and emergency services on November 2023
Review titled Salford Royal
Replied on 14 November 2023
Dear Daniel Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal. Thank you for commending our team, and we appreciate your kind comments. We are sorry to hear that our wait times were considerably longer than planned and were incorrectly displayed in our waiting room. Thank you for raising concerns about the facilities in our waiting room, and your comments have been escalated to the senior leadership team. Maintenance of the vending machines is ongoing, and a potential review of the seating is likely in the future. If you would like to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) at pals@nca.nhs.uk Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Loveliest Hospital!
Rated 5 stars out of 5
by Rhema Faith - Posted on 03 November 2023
Went today to the Immunology dept over an allergy investigation. My first impressions on entering were ‘wow’. The place was light, clean, well sign posted and staff were smiling and extremely helpful - I felt like I was in an airport about to embark on a holiday! Then when it came to my appointment, I was seen exactly on time by the loveliest doctor, who really listened and made my ramblings feel very valid - he also took some time just to check on my mental health, though unrelated to my visit, this meant a lot. I wish everyone could have an experience like I had today, and that all hospitals were like Salford Royal. Can’t thank you all enough for the wonderful work you do.
Visited Immunology on November 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Rhema Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. Thank you for commenting on how you found the department, and for the welcome you received from the team. It is wonderful to hear that the doctor was able to listen to your concerns and help you to understand your treatment. It is important that our team treat our patients holistically and commendable that the doctor was able to support your mental health positively. We will ensure your kind words are seen by all the team. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust