Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waiting over 4 hours with 111 referral
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
Exceptionally understaffed. Seen very quickly by T riage , then 4 hour wait to see Doctor. Need more doctors on site in A & E
Visited Accident and emergency services on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for your feedback. However, it appears that you attended the Urgent Care Centre (UCC). Although the UCC service is provided on the premises of The Dudley Group NHS Foundation Trust it is not part of the trust. Therefore you will need to raise your concern to the Black Country Integrated Care Board (ICB), please see the details as follows; Telephone: 0121 612 4110 Email: bcicb.time2talk@nhs.net. All the best and take care. Patient Experience Team
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Review titled Excellent care .
Rated 5 stars out of 5
by Mrs Chris Grasso - Posted on 12 June 2024
I visited the Gynaecology department this afternoon 12th June, at Russell Hall Hospital. I cannot thank the doctor and nursing staff enough for all their care and thoughtfulness shown to me. I was treated with such kindness from when I arrived at the reception desk and throughout the time I spent in the department. The NHS at its very best and I’m truly grateful for for the prompt appointment I was given .All the staff had a smile on their face and that helped so much to take away any nervousness I was feeling. Thank you all so much .
Visited Gynaecology on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for taking the time to post your feedback about our hospital. We are delighted that your experience of the care you received by the team in our Gynaecology Department was such a positive one and you was treated with kindness. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience. Patient Experience Team
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Review titled SDEC - Patient Experience
Rated 4 stars out of 5
by Kimberley - Posted on 15 June 2024
The care received by the Nurse Practitioner (L) on SDEC was outstanding. I was treated with person centred care, dignity and respect. At a very scary time he reassured me and he was kind and caring and explained everything throughly. Not all staff get the recognition they deserve but he truly deserves it. My treatment was met with the urgency it required by both L and A the consultant. They both made a very difficult visit as comfortable as possible. I was included in all of my care and it was explained to me throughout. The registrar was very professional and he explained everything and I felt like he really cared about the situation.
Visited Don't know on June 2024
Review titled Russells Hall Hospital
Replied on 17 June 2024
Dear Kimberley, Thank you so much for your positive feedback about our Same Day Emergency Care Department (SDEC) It is wonderful to hear that the Nurse Practitioner and Consultant both made a difficult visit as comfortable for you as possible. We will share your positive comments with the Department who will be pleased to receive them. Kind Regards, Patient experience team
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Review titled The young reception staff rude
Rated 4 stars out of 5
by Jemma rollinson - Posted on 17 May 2024
Went to wrong window by mistake wasn’t busy was on the morning at 8.30 on 17/5/2024 and she rolled her eyes at me and muttered for god f sake under breath so disgusting in wrong job if she going to be rude because patience going to desk to book in very uncalled for she had brown pony tall with a pink scrunchie in it and very rude
Visited Accident and emergency services on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Jemma, Thank you for taking the time to tell us about your experience at our Emergency Department at Russells Hall Hospital. We are sorry to hear that your experience was not up the standard we expect. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Othapeadics
Rated 5 stars out of 5
by Karen - Posted on 22 May 2024
This department is brilliant all the staff are friendly helpful welcoming. The consultant was so thorough and gave account of everything my husband and I came out knowing exactly where we stand. I would recommend this hospital to anyone.
Visited Orthopaedics on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Karen, Thank you for taking the time to tell us about your positive experience at our Orthopaedics department at Russells Hall Hospital. We are delighted to hear you received excellent care and treatment and staff provided a friendly and helpful service. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Nurses were brilliant
Rated 4 stars out of 5
by Lucie - Posted on 17 May 2024
I was quite nervous before the appointment but the nurses made me feel at ease and knew what they were doing.
Visited Gynaecology on May 2024
Review titled Russells Hall Hospital
Replied on 20 May 2024
Dear Lucie, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are delighted to hear that you were kept at ease during your appointment and staff provided excellent care and treatment. All the best and take care, Patient Experience Team
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Review titled Excellent service and professional practice
Rated 5 stars out of 5
by John Douglas - Posted on 15 May 2024
I attended the Endoscopy Unit for an examination in May 2024. All aspects of the visit were handled with outstanding professionalism and clear communication about what was being done. Firstly the documentation which I had received to inform me and brief me for the visit was clear. Secondly I was received at exactly my appointment time at Russell Hall and taken to a room by a nurse to confirm my medical position and for me to understand what was going to happen in the visit. Having changed for the procedure I met the excellent team of three in the sigmoidoscopy unit. The lead nurse/ endoscopist was already briefed on my position but we went through the background again to ensure absolute clarity and at the same time I was informed of the details of the procedure. Any questions and concerns that I had were answered completely and I was guided into position. The procedure was then performed by the team and at all stages I was fully informed and at the same time engaging in other conversations with the friendly and clearly committed team. At the end of the session, again completed on time, I was given a verbal summary of the results and likely further action. Having finished, I changed back to my normal clothes and another professional took me through a summary of the sigmoidoscopy report. I left the department feeling that I had been excellently treated in all aspects and that the professionalism was outstanding. In summary Ten out of Ten!! On a final negative note, I thought that the car parking was terrible (not enough spaces), but I suspect you already know that!
Visited Diagnostic Endoscopy on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear John, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and staff were able to provide a friendly and professional service. We have passed on your kind words to staff within the department who will be happy to receive them. Thank you for telling us about your concerns with parking. We are sorry to hear that the parking facilities were not up to standard and for this we must apologise. We have passed on your suggestions to improve to our service and patient experience. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Paula Mason - Posted on 26 May 2024
A big thank you to the consultant and staff who looked after me on the gynaecology department for their outstanding service and support carried out upon my arrival from start to finish. The operation has been a success and now on the full mend and pain and discomfort has gone. I was kept in overnight for a full recovery and patient transport was arranged for me to get back home. Again they collected me from the ward and took me right to the front door. Hope everything continues forward for your service given.
Visited Gynaecology on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Paula, Thank you for taking the time to tell us about your positive experience at our Gynaecology department at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and staff were able to provide an outstanding service and keep you at ease during your procedure and the aftercare provided was up to standard. We have passed on your kind words to staff within the department who be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Very professional
Rated 5 stars out of 5
by Lynne Thomas - Posted on 17 April 2024
I went in for day surgery and it went like clockwork. The staff were amazing and my care was so professional. The constant checking and calling me by my name made me feel as though I was being really well looked after. So, thank you everyone who works for our amazing NHS.
Visited Urology on April 2024
Review titled Russells Hall Hospital
Replied on 17 April 2024
Dear Lynne, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that the care you received was professional and the staff looked after you during your appointment. We have passed on your kind words to staff within the Day Surgery department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
I stayed in b5 for almost two weeks as I had severe abdominal pain and to be honest, before I came to hospital, I really badly did not want to come as I was worried that I might get treated badly and I dislike needles, loud noises, being touched etc. But my family had called 111 who had called the ambulance team to take me as I also had some other symptoms and simple pain relief was not helping. From the moment I came in to the emergency department and then b5, I felt the staff did all they could to ease my pain and find answers. I am very grateful that most of the nurses and health care assistants were very patient and kind to me as there were times that I had gotten very overwhelmed and I found it difficult to move around and talk because of my pain. They motivated and helped me to become independent again. Thank you. I hope I will not need to come back but it is comforting to know that if I do need to come back, I will be in good hands.
Visited Obstetrics And Gynaecology on April 2024
Review titled Russells Hall Hospital
Replied on 21 May 2024
Dear patient, Thank you for taking the time to tell us about your positive experience on ward B5 at Russells Hall Hospital. We are happy to hear that staff provided excellent care and treatment and were able to keep you at ease during your time in hospital. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust