Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2024
Would not normally not bother with having a say but on this occasion I feel it would benefit all who visit the site and those that work there too. I applaud the efforts made to be in a position to erect signage and proclaim to be proud a smoke free site. However the number of individuals stood within feets of the entrance with smoke blowing past the signage presumably to prevent this was astonishing, especially when there are members of staff, ambulance operatives, security guard, just wondering past whilst the individuals blissfully continue to exhale smoke into the paths of many who without choice have to pass by. It not as though it's not obvious it's happening, with the shear number ends littering the walkways and the small mounds of cigarette ends gingerly piled on top of the rubbish bins. I can only hope my little concern for those who have to visit may encourage some action to be taken to educate further the reasons for initially making the site smoke free. Look forward to hearing from you. Appreciate your time, thank you.
Visited Don't know on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear patient, Thank you for taking the time to tell us about your experience at Russells Hall Hospital. The Trust does have a 'Smoke Free Policy' which clearly states that smoking is not allowed anywhere on site. This applies to Trust staff, volunteers, contractors and PFI staff as well as patients and visitors. I am sorry you had to witness people smoking outside the main entrance. All managers and security staff do try to move smokers away from the entrances when patrolling the areas. Regrettably, requests by staff for patients and visitors to cease smoking or to move is often met with contempt, hostility, or aggression. Ultimately, if members of the public refuse to stop, the security team can be called to escort people off site. I appreciate you bringing this matter to the Trust’s attention. Your comments have been passed onto the relevant team. Kind regards, Patient Experience Team
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Review titled Moderate care
Rated 3 stars out of 5
by Anonymous - Posted on 16 July 2024
I was not fully satisfied with the care that I received whilst in a and e as they only assessed one issue which was my right ankle but I also have pain in my knee which wasn’t really dealt with at the time
Visited Accident and emergency services on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear patient, Thank you for taking the time to tell us about your experience at our Emergency Department at Russells Hall Hospital. We are sorry to hear that your experience was not up the standard we expect. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by Debbie Brown - Posted on 31 July 2024
Staff in A&E on Saturday 28/7/24 were wonderful. Seen within minutes, lots of tests done. Kept informed. Came in around 3pm took up to AMU 12.30am. Offered a drink and food. Staff lovely.thank you so much for your care and attention.
Visited Accident and emergency services on July 2024
Review titled Russells Hall Hospital
Replied on 16 August 2024
Dear Debbie, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are happy to hear you received a wonderful service and you were kept informed by staff and you received excellent care and attention. We have passed on your kind words to staff within the Emergency Department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Excellent care and service
Rated 5 stars out of 5
by Carol Weston - Posted on 18 July 2024
I didn’t want to trouble hospital but was referred by 111.All staff were professional,kind and gave explanations for their actions despite being very busy, In particular 2 doctors I saw one in ED and one in SDEC were wonderful examples of caring professionals. The Dr I saw in SDEC was an example of the Dr you would want all your family to see,so compassionate and thorough,giving clear explanations and rationale for her actions. I was impressed by the service I received from everyone.
Visited Accident and emergency services on July 2024
Review titled Russells Hall Hospital
Replied on 16 August 2024
Dear Carol, Thank you for taking the time to tell us about your positive experience at our Emergency Department and Same Day Emergency Care Department at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and the staff provided a professional and kind service. We have passed on your kind words to staff within the departments who will be happy to receive them. All the best and take care, Patient Experience Care
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Review titled Brilliant experience
Rated 5 stars out of 5
by Holly - Posted on 17 July 2024
I was in to have my first surgery and to say I was terrified is an understatement. But from the minute I checked in at Day Surgery I was treated fantastic. Every member of staff who dealt with me was incredibly understanding, calming, thorough and kind; which made the entire process much easier for me. All the staff there from admin, nurses, doctors, anaesthetists etc deserve all the praise. I can't thank you enough.
Visited Anaesthesia services on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear Holly, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear you received the best care and treatment and staff were able to keep you at ease during your appointment. We have passed on your kind words to staff within the Day Surgery Unit who will be happy to receive them. We wish you a speedy recovery. All the best and take care, Patient Experience Team
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Review titled Day Case Surgical Unit fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
I was so pleased with the treatment that i received from the staff in the Day Case Unit, they were exceptional. They are all lovely staff and are so helpful and thoughtful. From the time i arrived, through to returning post op i could not have asked for nicer staff. Even discharge was seamless all the information was given in a package but they also sat and went through everything too. Well done to the day case unit. You deserve a reward.
Visited Don't know on July 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are delighted to hear that you received excellent care and treatment and staff were helpful and thoughtful during your visit. We are also happy to hear that discharge was seamless and you received all the relevant information. We have passed on your kind words to staff within the Day Surgery Unit who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Jacky - Posted on 08 July 2024
I visited the MRI Department on the 7.7.24, i would just like to say thanks to all the team, especially to S she was absolutely fantastic with me, so patient and reassuring, to say she went above and beyond is an understatement, she is such a lovely person, and has given me the confidence to have the next one done, and big thank you to you all.
Visited Imaging services on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear Jacky, Thank you for taking the time to tell us about your positive experience at our Radiology department at Russells Hall Hospital. We are happy that staff within the department provided excellent care and treatment and provided a patient and reassuring service. We have passed on your kind comments to staff within the Radiology department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Waiting over 4 hours with 111 referral
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
Exceptionally understaffed. Seen very quickly by T riage , then 4 hour wait to see Doctor. Need more doctors on site in A & E
Visited Accident and emergency services on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for your feedback. However, it appears that you attended the Urgent Care Centre (UCC). Although the UCC service is provided on the premises of The Dudley Group NHS Foundation Trust it is not part of the trust. Therefore you will need to raise your concern to the Black Country Integrated Care Board (ICB), please see the details as follows; Telephone: 0121 612 4110 Email: bcicb.time2talk@nhs.net. All the best and take care. Patient Experience Team
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Review titled Excellent care .
Rated 5 stars out of 5
by Mrs Chris Grasso - Posted on 12 June 2024
I visited the Gynaecology department this afternoon 12th June, at Russell Hall Hospital. I cannot thank the doctor and nursing staff enough for all their care and thoughtfulness shown to me. I was treated with such kindness from when I arrived at the reception desk and throughout the time I spent in the department. The NHS at its very best and I’m truly grateful for for the prompt appointment I was given .All the staff had a smile on their face and that helped so much to take away any nervousness I was feeling. Thank you all so much .
Visited Gynaecology on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for taking the time to post your feedback about our hospital. We are delighted that your experience of the care you received by the team in our Gynaecology Department was such a positive one and you was treated with kindness. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience. Patient Experience Team
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Review titled SDEC - Patient Experience
Rated 4 stars out of 5
by Kimberley - Posted on 15 June 2024
The care received by the Nurse Practitioner (L) on SDEC was outstanding. I was treated with person centred care, dignity and respect. At a very scary time he reassured me and he was kind and caring and explained everything throughly. Not all staff get the recognition they deserve but he truly deserves it. My treatment was met with the urgency it required by both L and A the consultant. They both made a very difficult visit as comfortable as possible. I was included in all of my care and it was explained to me throughout. The registrar was very professional and he explained everything and I felt like he really cared about the situation.
Visited Don't know on June 2024
Review titled Russells Hall Hospital
Replied on 17 June 2024
Dear Kimberley, Thank you so much for your positive feedback about our Same Day Emergency Care Department (SDEC) It is wonderful to hear that the Nurse Practitioner and Consultant both made a difficult visit as comfortable for you as possible. We will share your positive comments with the Department who will be pleased to receive them. Kind Regards, Patient experience team
Information supplied by The Dudley Group NHS Foundation Trust