Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind, friendly, efficient and fast
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2024
After calling 111 at about 4pm, my daughter was referred to Bath ROyal United Hospital urgent care unit. We arrived around 5.15pm, were quickly booked in and then seen about half an hour later by a kind, friendly and efficient nurse. Assessment made and antibiotics issued on the spot. We were expecting a much longer wait as it was very busy. Really impressed with all staff. Thank you so much.
Visited Urgent Treatment Centre on September 2024
Royal United Hospitals, Bath has not yet replied.
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Review titled Just the best the hospital
Rated 5 stars out of 5
by Annette Williams - Posted on 03 September 2024
From the minute you walk through the door,the kindness and care from the staff is 1st class.I can't thank the gastro team for what they have done for me and continue to do.This is not my local hospital but circumstance has bought me here and never would I want to be under anyone's else's care in the future. They have all shown nothing but kindness and empathy,no matter how busy..Every day I feel so lucky to be treated here Thankyou ruh,from the bottom of my heart.
Visited Gastrointestinal and Liver services on September 2024
Review titled Royal United Hospitals, Bath
Replied on 04 September 2024
Dear Ms Williams We thank you for your comments about your recent care at the RUH and will forward these on to the Gastroenterology team who, we are sure, will be very grateful for your kind words. Wishing you well with your recovery. With best wishes The Patient Experience Team.
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Review titled General Surgery - a brilliant service
Rated 5 stars out of 5
by Jeremy - Posted on 01 September 2024
I want to give the whole General Surgery team a big thank you! They were very friendly, caring, professional and efficient in the face of a large case load. The pathway to my operation was clearly laid out for me, all my questions and concerns were dealt with very well. Post op I was again cared for very well and never rushed while being monitored through the stages involved in getting ready for the trip home. Most importantly, the outcome of my day case surgery seems really good. Again, thank you all!
Visited General Surgery on August 2024
Review titled Royal United Hospitals, Bath
Replied on 02 September 2024
Dear Jeremy We thank you for your comments about your recent care at the RUH and will forward these on to the General Surgery team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Run down and slow
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2024
The a&e waiting area is extremely run down and out of date with not enough seats. Why are the screens still up? Taking up seating space. There was ques out the door. Clearly not enough staff. Very poorly run and managed
Visited Accident and emergency services on August 2024
Review titled Royal United Hospitals, Bath
Replied on 19 August 2024
Thank you for your honest comment. I am sorry to read that you were unhappy with your experience in our Emergency Department. Our goal is always to provide the most appropriate care to our patients. Please contact our Patient Support and Complaints Team if you would like to discuss any aspect of your care further. 01225 825656 / ruh-tr.PSCT@nhs.net With best wishes The Patient Experience Team.
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Review titled great care
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
admitted as an emergency in the night. nurses and doctors were all very professional and helpful. food was great and investigations were done quickly.
Visited Accident and emergency services on August 2024
Review titled Royal United Hospitals, Bath
Replied on 09 August 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the relevant teams who, we are sure, will be very grateful for your kind words. Wishing you well in your recovery. With best wishes The Patient Experience Team.
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Lindsay - Posted on 02 August 2024
Had an apptat the breat clinic ,the treatment from the ladies there was outstanding from the moment I entered can't praise them highly enough ....Thank you for putting me at my ease and being so kind and caring and also being so efficient. X
Visited Breast cancer services on August 2024
Review titled Royal United Hospitals, Bath
Replied on 05 August 2024
Dear Lindsay. We thank you for your comments about your recent care at the RUH and will forward these on to the Breast Clinic team who, we are sure, will be very grateful for your kind words. Thank you again and wishing you well for the future. With best wishes The Patient Experience Team.
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Review titled Yet again, fantastic caring service
Rated 5 stars out of 5
by Alison Brady - Posted on 16 July 2024
3rd time in 6weeks my daughter has been admitted. The care and consideration shown to use was fantastic from A&E to PAU. We never felt rushed or that we were wasting their time. All staff were caring and kind despite being under immense pressure (especially in A&E). I can not thank them enough for their care, compassion and attention. Thank you to the amazing staff, you are all heroes
Visited Children's & Adolescent Services on July 2024
Review titled Royal United Hospitals, Bath
Replied on 17 July 2024
Dear Ms Brady. Thank you for your comments about your daughter's recent care at the RUH. I will forward these on to the A&E and PAU team who, we are sure, will be very grateful for your kind words. Wishing your daughter a very speedy recovery. With best wishes The Patient Experience Team.
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Review titled Wonderful doctors and nurses
Rated 5 stars out of 5
by Caroline - Posted on 13 August 2024
Broke my hip after a fall in Bath, was taken to Ruh Bath Everyone from the ambulance men,A&E,Surgeons/doctors and nurses they were all lovely. Can not praise them enough.
Visited Orthopaedics on June 2024
Review titled Royal United Hospitals, Bath
Replied on 14 August 2024
Dear Caroline We thank you for your comments about your recent care at the RUH, and, will forward these on to the appropriate teams who, we are sure, will be very grateful for your kind words. Wishing you well in your continued recovery. With best wishes The Patient Experience Team.
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Review titled Dirty and unloved
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2024
I recently spent a day in the emergency department and was shocked at how dirty the place was. It felt like I was in a 3rd world hospital. In the toilet the bin was overflowing with paper with paper also sat on top of the bin and on the floor. At no point was I asked to use hand gel during my stay. I had to ask for something to eat once I had been there for several hours and had to ask for a pillow. The staff are very good though - just overworked. When I left I was told I had to come back in 2 days time (Monday) at 10am for an appointment. The doctor made me feel like something to be scraped off her shoe. Does anyone at this hospita have any idea how difficult it is to get there at this time and hope to park? Especially on a work day when you are not feeling too well. I cancelled the appointment and will not be re-making it. I have told my wife not to call an ambulance again if I fall ill during the night as I do not want to go back there. Also - how am I supposed to review this hospital without using the capital letters that make up the name?
Visited Accident and emergency services on June 2024
Review titled Royal United Hospitals, Bath
Replied on 03 July 2024
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
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Review titled Great service in RuH’s Accident and Emergency Unit
Rated 5 stars out of 5
by Gerry W - Posted on 19 July 2024
My wife suffered a significant injury to her leg on 28th June last, while we were holidaying from Ireland in the Bath area. We then attended RuH’s A and E. The courteous, professional and efficient service we received from all the staff whom we met there, was admirable and impressive. Within 2 hours of entering the hospital my wife was given a wheelchair, registered, assessed by a nurse, sent for an x ray, had x rays taken, was seen by not one, but two, doctors, and, before discharge, was given crutches and advice on follow up. The service was even more admirable as a strike by junior doctors that day seriously impacted staffing levels in the hospital.
Visited Accident and emergency services on June 2024
Review titled Royal United Hospitals, Bath
Replied on 22 July 2024
Dear Gerry We thank you for your comments about your wife's recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words. Wishing Mrs W well with a speedy recovery. With best wishes The Patient Experience Team.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust