Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Roy Symmonds - Posted on 28 June 2024
I attended A&E following a fall today. I was assessed within 5 minutes of arriving at the unit. Within 15 minutes I saw a Doctor. I was referred for blood tests and a CT scan both of which were done with the hour. I then saw another A&E doctor and had a further examination. Subsequently transferred to AEU for monitoring. Consultant assessed me and I was discharged after 6 hours. I am very grateful for the wonderful care. Thank you
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Roy, Thank you for letting us know about your positive experience of attending our Emergency Department and your appreciation of the wonderful care you received from ED staff and in AEU. We wish you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
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Review titled The best
Rated 5 stars out of 5
by Helen - Posted on 21 June 2024
I’d like to thank nuclear medicine, a little-known department which carries out essential work in administering radio isotopes to treat diseases and diagnose conditions. Their physicists are the best - kind, knowledgeable and professional. I can’t thank them enough for answering my spreadsheet of questions with patience and compassion. A zillion thanks - you made a huge difference while I was in hospital.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Helen, Thank you for taking the time to send your kind appreciation for the staff in our Nuclear Medicine team. It's great to hear that their kindness and expertise has made a huge difference to your hospital experience. We have shared your positive feedback with the staff and we all wish you the very best for the future. With kind regards from the Patient Experience Team
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Review titled Fantastic Service
Rated 5 stars out of 5
by 4C’s - Posted on 04 July 2024
My wife and I recently had our new addition to the family born at Royal Surrey County Hospital. Throughout the entire journey, including at the Guildford Maternity Hub, we were treated with the highest level of service and respect. We were surrounded by the most warm hearted, kind and caring midwives and our experience exceeded our expectations. We are so thankful for these lovely people, and thank the NHS for their incredible staff. Truly phenomenal service delivery from incredible people.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 08 July 2024
Thank you for taking the time to share your experiences and congratulations on the birth of your new baby. It is lovely to hear about the kind and caring midwives who looked after you and your family and the phenomenal service. Your appreciation has been shared with the team. We wish you and your family all the very best. Kind regards from the Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
Sat in a@e 7.5 hours waiting to be admitted, even though my doctor had rang through and said I was coming for IV antibiotics
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 18 June 2024
Dear patient, Thank you for providing feedback regarding your recent experience at the Royal Surrey. We have a newly opened same day emergency care unit which sees cases such as yours. Your feedback has highlighted that perhaps not all GPs are aware of its service provision. Therefore we will notify our Communications Team to ensure this information is shared again with our community colleagues. If you have any additional questions or wish for additional information regarding the above please contact our PALS team on Rsc-tr.pals@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Midwife-led birthing - Great experience
Rated 5 stars out of 5
by Karina Backes - Posted on 12 July 2024
I am beyond grateful for the exceptional care provided by the midwives during the birth of my son on Father’s Day. From start to finish, their expertise, compassion, and support made the experience truly special. The lead midwife's knowledge and calm attitude ensured that everything went smoothly. She was attentive, patient, and reassuring throughout the entire process. Her ability to guide and support us through each stage of labor was invaluable. Her colleague was equally outstanding, bringing a perfect blend of warmth and professionalism. Together, they created a nurturing environment that made the labor as comfortable and positive as possible. We couldn't have asked for better support and are forever thankful for their outstanding care.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Karina, Congratulations on the birth of your baby son. Thank you for taking the time to share the lovely messages about your positive experience and the kindness and compassion of the Maternity Team staff. We have passed on your appreciation to the team and this is always highly valued by staff. We wish you and your family all the very best. Thank you. Kind regards from the Patient Experience Team
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Review titled Haslemere Minor Injuries Unit
Rated 5 stars out of 5
by Astrid - Posted on 01 July 2024
Yesterday I attended this Minor Injuries Unit with an eye issue. I was most impressed with the lady at reception who was welcoming and caring as well as by the lady who examined my eye, explained findings and treatment going forward. I would recommend this Unit to anyone with minor injuries and wish there were more such units around the country so only the serious cases go to the larger hospitals' A&E departments. Big thank you to the staff who took care of me yesterday.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Astrid, Thank you for taking the time to send us your positive feedback for the help of the Minor Injuries Unit staff in Haslemere. We have shared your appreciation for the care and support given to you for your eye issue with the staff members and this is very valuable to them. Wishing you all the best from the Patient Experience Team
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Review titled Great care as always
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
My bf was admitted to a and e via his gp. He was seen very quickly and had a multiple of tests done. He was transfered to the cardiology ward where he continues to get great care. The NHS is fantastic.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Thank you for letting us know about your boyfriend's experience of visiting our A&E department and Cardiology Ward. Receiving feedback from patients is always very valuable. We have passed on your kind words to the teams and staff in those departments and we wish your boyfriend a speedy recovery. Kind regards from the Patient Experience Team
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Dan Bailey - Posted on 12 June 2024
I had an endoscopy yesterday afternoon. I could not have been more impressed with the quality and friendliness of the 9 or so staff who were involved in my time at the department, from reception to discharge. They were also reassuring, efficient and clear. The facilities were also a very high standard, clean, comfortable and well laid out. All in all, top drawer, and a credit to the hospital and the NHS.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Dan, Thank you for sharing your positive experience of coming in for an endoscopy. We have passed on your kind comments and appreciation for the reassuring and efficient service provided by the endoscopy team to the staff in the unit. Wishing you all the very best. Kind regards from the Patient Experience Team
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Review titled Merrow ward oustanding
Rated 5 stars out of 5
by Robin - Posted on 09 June 2024
I was admitted to Merrow ward from a and e. I was looked after so well as well as in a and e. All the staff were committed, attentive and thorough. I was very well cared for.
Visited Cardiology on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Dear Robin, Thank you for letting us know about your positive experience of visiting our A&E department and your stay on Merrow Ward at Royal Surrey. We have shared your kind words and appreciation for our lovely staff with the teams. Thank you and best wishes for the future. Kind regards from the Patient Experience Team
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Review titled Above and beyond care
Rated 5 stars out of 5
by Charlotte Mortiboys - Posted on 25 June 2024
I attended St Catherine’s, delivery suite and Shere ward for the birth of my beautiful daughter - first child! And the care from some of the midwives that were involved in my care, they really went above and beyond during our time in hospital. Throughout what is quite a nerve wracking time of being induced and giving birth, I cannot have wished for better care from them all.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Charlotte, Congratulations on the birth of your baby! Thank you for sharing your experience of giving birth to your first child at our hospital and letting us know about the brilliant care you received. We have shared your kind comments with the team and this is very rewarding to hear. We wish you all the very best for the future with your brand new family. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust