Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Stefanie Thuynsma - Posted on 11 July 2024
I had a pre operation visit today. I struggled a bit to find the correct location instructions were unclear. Many staff members approached me when they saw i was lost and directed me to where i needed to go without me having to ask. The staff in the department were friendly. The nurse that did my tests was wonderful, very friendly and helped to make me feel relaxed about the process. She was very good at drawing blood, my veins can be un-cooperative but there was no issue. I am sorry that due to your procedures i could not name her, she deserves a thank you. I want to bring to your attention that the hospital have wonderful staff throughout my many visits as a patient and a relative of a seriously unwell patient. I really hope the staff are appreciated by the management.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Stefanie, thank you for letting us know about your experience of having tests at your pre-operation visit. It's fabulous to hear that you had a relaxing time and lovely that your previous visits have all been so positive. We are sorry to hear that the location instructions were unclear for the pre operation visit and this feedback has been passed to the team to help rectify it. Thank you for letting us know. We have also passed on your kind words and appreciation about staff. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled The very best experience
Rated 5 stars out of 5
by Susan H - Posted on 20 August 2024
Admitted to the Royal Surrey on 17 July this year after breaking hip after fall. I cannot speak highly enough of the excellent care I received from start to finish. Such swift action from the team of staff on arrival from which I was then moved to Bramshott Ward. Had my operation the following day - amazing. I am so impressed with the efficiency, at all levels, that I experienced at the hospital. Thank you to the lovely lady surgeon who performed my hip surgery, it has healed beautifully and stitching hardly noticeable. Thank you to theatre team who were such good company in the pre-op room. Thank you to all the day and night staff who I met in Bramshott Ward for the best care. The Royal Surrey is full of incredibly efficient, competent and kind caring staff. Thank you to the physio team for the exercise sessions and for arranging the loan of mobility aids for home use while recovering. They will be returned. My grateful thanks to you all at the Royal Surrey for the wonderful and professional care that you gave to me during my stay.
Visited Orthopaedics on July 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Dear Susan, thank you very much for taking the time to share your positive feedback about the care and treatment you have received at Royal Surrey. It is very much appreciated and we have passed on your lovely comments to the team involved. We wish you all the very best for your recovery. With kind regards from the Patient Experience Team
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Review titled Minor care
Rated 1 star out of 5
by Concerned dad - Posted on 17 September 2024
Paediatric Neurodevelopmental Department This involves the treatment & care of my son (a minor). As a dad, I have been ostracised, excluded from healthcare discussions and endured ill conceived prejudice from the lead paediatrician who is entrusted with my son's care.
Visited Children's & Adolescent Services on July 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Thank you for providing feedback on your recent experience of our Children's and Adolescent Services department. We value all feedback from patients and their relatives as it helps us to keep improving our services and we take this feedback very seriously. Please can you contact our Patient Advice and Liaison Team (PALs) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Millbridge Ward - Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I would just like to thank the staff on Milbridge Ward in the Royal Surrey for their kindness to me while I was a patient in the ward. The usual people were not around when I was discharged so was unable to thank them properly. They also coped with a very unwell and tricky patient (not me) with great care, understanding and compassion and I was very impressed with that.
Visited Gastrointestinal and Liver services on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear patient, Thank you for taking the time to get in touch about your care whilst on Milbridge Ward at Royal Surrey. It is kind of you to let us know about the care and compassion that you witnessed while your were a patient with us and we have passed on your appreciation to the team. We wish you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Victoria Hanson - Posted on 16 July 2024
I attended the minor injuries department at Haslemere hospital this morning with my husband and I wanted to express my appreciation for the attention and kindness the receptionist on duty showed us. Her professionalism and care was exceptional not only to us but to every person that she booked in. I have worked in the health service for many years and know how difficult it can be sometimes to make every individual feel they are important. She exceeded every expectation. Please ensure this message is passed onto her. I wanted to speak to her before I left the department, but she was booking somebody in.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Victoria, Thank you for letting us know about the kind receptionist who looked after you when you and your husband visited Haslemere's Minor Injuries Unit. We have passed on your lovely feedback message, which will be much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled Great Help
Rated 5 stars out of 5
by Carolyn - Posted on 05 August 2024
The Cognitive Behaviour Therapy for Insomnia is tough but it makes perfect sense and works if you stick with it. The early part of the therapy is very tough, so you need to plan to start at a time when you are not too busy. The videos are great, everything is explained well, using easy to understand terms. They help you stick to the schedule, as you can see the reasoning behind what you need to do. Keeping as closely as possible to this pays off. I am sleeping well most nights -better than I have slept for years.
Visited Sleep Medicine on July 2024
Review titled Royal Surrey County Hospital
Replied on 06 August 2024
Dear Carolyn, Thank you for letting us know about the helpful service from our Insomnia Team. We have shared your appreciation and positive feedback with the team and this will be appreciated by them. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Kirsty Robinson - Posted on 25 July 2024
My mother was admitted via A & E on 30/06/24, then onto the AMU for a couple of days, then onto Eashing Ward for 10 days. She has since returned to the SDEC Frailty unit for a planned follow up. At every stage, her care has been incredible. A & E and AMU were outstanding, including the reception teams who engaged with my concerns (based on past experiences). Eashing Ward understood Mum to be more than a date of birth, and saw the bright and active 88 year old underneath the chronic / acute illness. They have overseen a complete transformation in her health. The comprehensive follow up in SDEC have inspired confidence that mum's complex health needs are going to be well managed going forward. I am confident that mum will now manage well again at home, independent and living a full life once more. Please pass on my thanks to everyone in all these departments and to the wider hospital beyond. We have been fortunate to not have needed your services for some years but it is clear, that during this hiatus, you have worked incredibly hard. Simply amazing at every stage. Thank you from a very grateful family.
Visited Don't know on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Kirsty, Thank you for taking the time to send us your fabulous feedback for staff who looked after your mother in the different units - A&E, AMU and SDEC Frailty. We hope that your mother continues to do well back at home and we wish her and all the family the very best going forwards. Your appreciation for the care your mother received has been passed on to the team and it is very much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled St Catherine's ward and Shere Ward
Rated 5 stars out of 5
by Alistair Gelardi - Posted on 06 August 2024
To: Midwife’s, Transitional nurses, Student Midwife’s, doctors, feeding team and the anaesthetist team. I have to say the care has been unbelievable. We were treated like people and not just a number. We were in hospital for 7 days from the 18th July. We can’t put into words, the gratitude we have to everyone who interacted with us. We had some low times and we were picked back up! The biggest Thank You - you guys are amazing! Anyone having a baby we wouldn’t hesitate to say Royal Surrey!
Visited Maternity services on July 2024
Review titled Royal Surrey County Hospital
Replied on 12 August 2024
Dear Alistair, Congratulations to you and your family. Thank you for sharing your lovely feedback message with us. We have passed on your kind words and appreciation to the team and we wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Very professional and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I attended the Endoscopy Unit for a diagnostic gastroscopy. I can be an anxious patient and was being put under deep sedation due to this. All staff on the unit were incredibly friendly and willing to help in any way they could. Although there was some waiting around, staff were apologetic and reassuring which kept my nerves at ease. Everything was thoroughly explained to me, from the medication I would be administered, to how long I'd be in recovery etc. The procedure itself was very quick and easy, and I felt incredibly well cared for when I came around. I could not fault the Endoscopy unit/team in any way. Thank you for making it a good experience!
Visited Gastrointestinal and Liver services on July 2024
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Patient, Thank you for taking the time to share your positive feedback following your visit to the Endoscopy Unit for a diagnostic gastroscopy. It is great to hear that despite your worries as an anxious patient, all went very well and that you felt very well cared for. We wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Caring and excellent service
Rated 5 stars out of 5
by Jackie Powell - Posted on 28 June 2024
My father was in the day surgical unit for a hernia operation he is 94 and was looked after so well thank you to all the medical staff and front desk for their kindness
Visited General Surgery on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Jackie, Thank you for sending your positive feedback following the care your father received in our short stay surgical unit. We are happy to hear that he is doing so well and have passed on your kind comments to the team of staff in the unit. We wish your father all the very best going forward. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust