Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Service is second to none
Rated 5 stars out of 5
by Robert Taylor - Posted on 17 November 2022
I would just like to express my sincere thanks to you all in Urology ,St Lukes Centre , Recovery , Compton Ward in fact everyone that looked after me so well , I will be forever grateful . There are no words to explain the amount of care you all gave me over my two two day stays , thank you all once again .kind Regards Rob ( Taylor )
Visited Oncology - Medical on October 2022
Review titled Royal Surrey County Hospital
Replied on 21 November 2022
Dear Mr Taylor, Thank you for sending us your very positive feedback. We have passed your comments on to the team. Kind regards from the Communications Team.
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Review titled Sensitive and friendly treatment
Rated 5 stars out of 5
by Mrs Lines - Posted on 21 October 2022
My son is on the autistic spectrum and was really anxious about his appointment and on the point of wanting to give up on his braces. The orthodontist and nurse treated him with kindness and sensitivity, giving him the reassurance he needed whilst being honest about the length of time treatment would take. Their friendliness helped put him at ease. He arrived feeling anxious but left feeling positive. Thank you, you made such a difference.
Visited Dentistry and Orthodontics on October 2022
Review titled Royal Surrey County Hospital
Replied on 22 November 2022
Dear Mrs Lines, Thank you for sending us your feedback about the staff who cared for your son. We have passed on your praise to the team, which is appreciated. We are glad that their caring approach made a difference for your family. Kind regards from the Communications Team.
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Review titled Colonoscopy - superb experience
Rated 5 stars out of 5
by Justin OR - Posted on 03 October 2022
Wanted to compliment the team in the Endoscopy unit who carried out my colonoscopy in early October. First time I've had the procedure and was approaching the appointment with a lot of trepidation. But from the second I walked into Reception to sign in to being discharged, the process was incredibly well handled and highly efficient. I was at ease throughout the process and the staff were absolutely brilliant. Could not have been a better experience in the circumstances. I would give the department 10/10 in service terms. Thank you.
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Surrey County Hospital
Replied on 14 February 2023
Dear Justin, thank you very much for taking the time to share your feedback regarding the team in Endoscopy. We have passed your kind comments on to the team. It is valuable to receive patient feedback and helps the teams. Thank you and best wishes from the Communications Team
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
I was waiting for my appointment for more than 5 months in total, arranged and payed for the childcare, took a day off months in advance, only to learn that the appointment was cancelled on the same day. To add to this disappointment, prior to this appointment, more then 5 months ago, I had supposed to have my 1st appointment with this department, which happened to be over the phone ( I only learned that it was over the phone after arriving to the hospital and driving half an hour with a newborn!)
Visited Gynaecology on October 2022
Review titled Royal Surrey County Hospital
Replied on 22 November 2022
Dear patient, Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on these occasions it appears as though your experience with us was not of the high standard that we aspire to. We always take feedback given by patients very seriously. If you would like to follow up this, please get in touch with our Patient Liaison and Advice Service (PALS) at rsch-tr.PALS@nhs.net. Please see our website for more information about contacting us to give feedback: Comments, Compliments and Complaints | Royal Surrey NHS Foundation Trust Once again, thank you for taking the time to share your feedback with us.
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Review titled Endoscopy Unit very efficiently run
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
I attended the Endoscopy Unit for an 0800 hrs Colonoscopy appointment on Saturday 29 October 2022. I found the Unit to be very efficiently run, the staff very organised and pleasant, the procedure smooth, and the post-procedure explanations very helpful. Moreover, the whole appointment lasted only around a couple of hours. My doctor, moreover, received an online report of the results by first thing on the following Monday morning. So, all in all, a very positive experience.
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Surrey County Hospital
Replied on 14 February 2023
Thank you for taking the time to submit your feedback for the staff of the Endoscopy Unit. We have passed your positive comments on to the team. It's always very helpful to receive patient feedback and much appreciated. Kind regards from the Communications Team.
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Review titled Children’s A&E department.
by Jentg37 - Posted on 12 October 2022
Just want to commend the wonderful nurses yesterday in the children’s A&E department. And especially to the lady who gave my daughter a little yellow bear to cheer her up. What a wonderful job you all do and you made being in A&E for 7 hours a much nicer experience.
Visited October 2022
Provided by Care opinion
Review titled Royal Surrey County Hospital
Replied on 02 December 2022
Thank you very much for taking the time to send us your positive feedback for the staff in our children's A&E team. We have passed your words of praise onto the team. Kind regards from the Communications Team
Information supplied by Royal Surrey NHS Foundation Trust