Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic birth experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
All staff we experienced in Maternity services were incredibly kind and professional. The ward is spotless and has a calm/ cosy feeling. We received great care and were provided with useful information to care for our baby. The digital information provided via the Facebook group is also very invaluable, including the free classes. The food services were very well organised, visiting each cubicle directly for orders from the menu and to collect dishes afterwards (this was helpful as we weren’t in the best state to keep an eye on the clock for mealtimes and if the Dad isn’t present it isn’t possible to leave the baby to get food). A handmade knitted hat was even put on our baby when born which was very kind as it all happened so quickly we didn’t have one to hand. Thank you; your occupation and care is so admirable. Please keep doing what you’re doing.
Visited Maternity services on November 2022
Review titled Royal Surrey County Hospital
Replied on 28 March 2023
Thank you for your very positive review of our Maternity Services. We have shared your appreciation and kind words with the team. It means a lot to receive your feedback so thank you for taking the time to get in touch. We wish you and your family all the very best from the Communications Team.
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Review titled staff in Gyn 1 Outpatients
Rated 5 stars out of 5
by Patricia Jill Webber - Posted on 30 November 2022
I really hope this reaches those concerned. Thank you so much to the wonderful doctor, trainee doctor and the nurse who attended during an appt and examination this morning at 9.30am The kindness and genuine empathy I received in the room when I was upset was so comforting. That feeling will always be remembered. I was very touched by their care. Thank you. You were amazing.
Visited Gynaecology on November 2022
Review titled Royal Surrey County Hospital
Replied on 15 February 2023
Hi Patricia, Thank you for letting us know about your experience and sending us your feedback for staff. We have passed on your positive and appreciative comments. We wish you all the very best from the Communications Team.
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Review titled Understaffed very clinical
Rated 1 star out of 5
by Ollie - Posted on 14 November 2022
Our experience recently wasn’t very positive . We got asked to come in during the early stages of labor because of a minor complication. Upon arrival to st Catherine’s ward it was shift handover and we were forgotten about in the waiting room . After we found a midwife we had to wait a long time to get a bed. I believe they were very understaffed at night. Due to this we felt very alone. Labor suites - once’s we went into active labor and transferred to the next ward I cannot fault the care we were given ,staff were incredible but the labor suites them self were a little run down and old equipment . Recovery ward - again the staff were great and cannot be faulted but the facility was at max capacity , very cramped and very clinical. Again they seamed rushed off there feet and very under staffed. Didn’t feel like a place that we would want to stay overnight so we asked to leave early.
Visited Maternity services on November 2022
Review titled Royal Surrey County Hospital
Replied on 15 November 2022
Dear Ollie, Thank you for taking the time to let us know about your experience. We value all feedback as it helps us to continuously improve our services. We are very sorry to read that on this occasion it appears as though you and your partner’s experience with us was not of the high standard that we aspire to. We always take feedback given by patients and their partners very seriously. We have passed your feedback onto our Maternity Services Team for them to look into. Once again, thank you for taking the time to share your feedback with us. With kind regards from the Communications Team.
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Review titled Good experience
Rated 5 stars out of 5
by Jenny - Posted on 20 December 2022
I was enrolled with the Insomnia Clinic and had numerous telephone appointments. I had suffered from severe insomnia and relying on sleeping tablets. The care and instruction was excellent and my sleep has been improved tremendously.
Visited Sleep Medicine on November 2022
Review titled Royal Surrey County Hospital
Replied on 15 February 2023
Dear Jenny We are happy to hear your message re your improved sleeping after help from the Insomnia Team. Your very positive feedback has been passed to the team and will be much appreciated. Thank you. We wish you all the very best from the Communications Team.
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Review titled Amazing team in A and E minors
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
I entered the hospital at 10am was see by triage within minutes was then taken to minors has X-ray given results and was out by 11.30am amazing staff all friendly and nice and wanted the best doe myself these guys have a hard enough job with out dealing with added pressure of me falling over how ever there customer service is a star and compassion is amazing they are doing there best well done to all those in n h s thank you
Visited Accident and emergency services on November 2022
Review titled Royal Surrey County Hospital
Replied on 15 February 2023
Thank you for sending us your positive feedback for the staff who looked after you in A&E. We have passed on your kind comments to the team. We wish you all the very best from the Communications Team.
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Review titled Pathology rudeness
Rated 1 star out of 5
by Bruno Kaufmann - Posted on 04 November 2022
I came in for a blood test on 27/10 with my wife, and her results have come back but mine haven’t. I called my local GP who told me to call Pathology at the hospital. I got through to Pathology and was told that I need to call my GP again as it wasn’t ‘his job to speak to patients’. It may not be within his job description, but it is the pathology department who do the blood tests so if he had focussed on his job then I wouldn’t need to be calling. I understand the NHS is under a lot of pressure, but manners cost nothing and unfortunately, the person I spoke to doesn’t seem to have any
Visited Don't know on November 2022
Review titled Royal Surrey County Hospital
Replied on 21 November 2022
Dear Mr Kaufmann, Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience making an enquiry with us was not of the high standard that we aspire to. We always take feedback given by patients very seriously. We have passed your feedback onto our Pathology Department for them to look into. If you would like the matter to be investigated further, please get in touch with our Patient Liaison and Advice Service (PALS) at rsch-tr.PALS@nhs.net. Please see our website for more information about contacting us to give feedback: Comments, Compliments and Complaints | Royal Surrey NHS Foundation Trust. Once again, thank you for taking the time to share your feedback with us. Kind regards from the Communications Team
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Review titled Positive Experience
Rated 5 stars out of 5
by RuthM - Posted on 28 November 2022
I was treated in day surgery for my bunion. The staff on the day could not have been more caring and helpful. My follow up appointments with both the consultant and his Reg were also very positive and all questions and concerned answered in full. Thank you all for looking after me so well.
Visited Orthopaedics on October 2022
Review titled Royal Surrey County Hospital
Replied on 14 February 2023
Dear Ruth, Thank you for sharing your feedback for the Day Surgery Team. We have passed your message on to the team. We wish you all the very best from the Communications Team.
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Review titled There for me on my worst few days
Rated 5 stars out of 5
by Tim - Posted on 20 October 2022
I attended A&E with severe abdominal pain. Every member of staff from reception all the way through to surgery were kind, helpful and cared about my outcome. Nothing was too much trouble, even though the hospital was very busy. I was well informed about each process and everyone had a smile.
Visited Emergency Abdominal Surgery on October 2022
Review titled Royal Surrey County Hospital
Replied on 14 February 2023
Dear Tim Thank you for sending us your feedback about being cared for by staff in A&E. We have passed on your lovely comments to the team. It's always very valuable to receive patient feedback so thank you for taking the trouble to submit your comments. We wish you all the very best from the Communications Team.
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Review titled Insomnia Service
Rated 5 stars out of 5
by Mrs Alexandra Jones - Posted on 25 January 2023
Accessible, friendly, professional and useful! Really helped my insomnia thanks to the excellent, clearly-presented videos and personal phone appointments. An invaluable service that we are very fortunate to have at RSCH.
Visited Sleep Medicine on October 2022
Review titled Royal Surrey County Hospital
Replied on 15 March 2023
Dear Mrs Jones, Thank you for sharing you feedback on the Insomnia Team's work. We have shared your appreciative comments with the team and your feedback is highly valued. Thank you and all the best for the future. Kind regards from the Communications Team
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Review titled Professional and empathetic
Rated 5 stars out of 5
by Tina Higgins - Posted on 06 April 2023
I was dealt with as a whole person, not just a series of symptoms. I was given the chance to explore the wider issues of my sleep problems with - affording me the time to feel cared for - something I rarely come across in the current climate within the NHS. I now have many tools with which to help myself.
Visited Sleep Medicine on October 2022
Review titled Royal Surrey County Hospital
Replied on 28 June 2023
Dear Tina, Thank you so much for taking the time to share your feedback which helps us continuously improve our services. We will share your kind comments with the team who looked after you and wish you all the best. Kind regards, Royal Surrey Communications Team
Information supplied by Royal Surrey NHS Foundation Trust