Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shocking!
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
My brother aged 34 was in the coronary care unit for a week as his heart kept stopping and drs were not sure why, after said week he was sent home with the instructions “if it happens again come back” and wait for a specialist hospital to contact you. A week later, still nothing and the wards answer is that the drs are on holiday!!! The system is broken!
Visited Cardiology on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Thank you for raising your concerns regarding your brother's care. We value all feedback from patients and their relatives as it helps us to keep improving our services and we take this feedback very seriously. Please can your brother contact our Patient Advice and Liaison Team (PALs) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Excellent A&E service
Rated 5 stars out of 5
by Dr Mike Cope - Posted on 05 September 2024
I brought a friend to Royal Surrey A and E on Tues 27/8/24. She had fallen during a walk (on a tarmac road) and there was a wound under her chin and it seemed like the jaw may have been fractured. It took only 10 minutes to get her details recorded by reception, she was triaged 10 minutes later by a nurse who administered some first aid and cleaned up the wound . A doctor saw her 10 mins later to assess her condition and then 10 minutes after that we saw the male nursing assistant who performed a number of tests on my friend: check vision at peripherals, check hearing, check sense of smell, check to see if she could bite on a wooden spatula. He concluded she had no jaw fracture and put sutures and some medical glue on the chin wound. He also identified a pain in her neck and suggested she have a ct scan to check if there were any issues. We got a ct scan 15 mins later and then waited for 1 hour for the results. My friend was discharged at 8:30pm , 3 hours after she was admitted. The service was excellent and first rate and I would like to thank the male nurse -who did the final checks on her. The A and E department at Royal Surrey is exceptionally good and I wanted to pass on my thanks. (Note I have taken other friends to St Peters and the care I received there was extremely poor and the waiting times were 11 hours). So Royal Surrey is exceptionally good in comparison . Please pass on these comments to the staff in A and E. Thanks again. Mike Cope
Visited Accident and emergency services on August 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Dr Cope, Thank you very much for taking the time to pass on your positive feedback about your friend's treatment in our A&E department. We have passed on your very valuable feedback and we wish your friend all the very best. With kind regards from the Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Jo Theakston - Posted on 23 September 2024
I had an appointment with a Dr on the 15th August 2024, to review my symptoms. I want to say what a lovely, caring Doctor. He was so sincere and genuinely asked how I was. I felt he listened to me and understood what I was going through. So I wanted to say a massive thank you to him and wish him good luck with the rest of his career.
Visited Gastrointestinal and Liver services on August 2024
Review titled Royal Surrey County Hospital
Replied on 24 September 2024
Dear Jo, Thank you very much for taking the time to share your feedback about your visit to our hospital. We wish you all the best going forward with your health. Kind regards, Patient Experience Team
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Review titled Insomnia service
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
Some useful help given over time in a very understanding and caring way from the Insomnia Service. Tools for an improved sleep - more advanced than a milky drink and no screens. This has really helped and I now have improved sleep. Thank you.
Visited Sleep Medicine on August 2024
Review titled Royal Surrey County Hospital
Replied on 12 August 2024
Dear patient, thank you very much for taking the time to share your lovely feedback message for the Insomnia Team. We have passed on your appreciative comments to the team and this is very valuable to hear. We wish you all the very best for continuing improved sleep patterns. Thank you. With kind regards from the Patient Experience Team
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Review titled Pain clinic RSCH
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
I do not recommend the pain clinic at RSCH. My husband was present as witness. Consultant disinterested & unhelpful. ⁰
Visited Pain Management on August 2024
Review titled Royal Surrey County Hospital
Replied on 16 September 2024
Dear patient, Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience with us was not of the high standard that we aspire to. To help us investigate the matter further, please can you get in touch with our Patient Liaison and Advice Service (PALS) by telephoning 01483 402757 or emailing rsc-tr.PALS@nhs.net. With kind regards from the Patient Experience Team
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Review titled Autistic patient failed
Rated 1 star out of 5
by Andy - Posted on 30 August 2024
I chose the Royal Surrey as an out of area patient due to many issues at many of the hospitals in my area who are atrocious at providing for and understanding the needs of autistic patients. I had hoped for different at the Royal Surrey considering its good reputation. I travelled 200 miles for a mid morning urology appointment, which for someone who is autistic, disabled and has chronic illness was a massive undertaking and this took everything out of me. The hospital were aware of the distance involved and my autism. I received a telephone call about an hour before my appointment when I was 10 miles from the hospital informing me that my appointment had been cancelled and could I make it on Friday instead. Obviously this was not possible. Absolute no consideration for the needs of patients who are impaired and have neurodiversity. An alarming lack of understanding and awareness. An egregious lack of responsiveness and flexibility and overall grotesquely incompetent management of the urology department. Autistic patients have a right to expect that the NHS take their needs seriously and respond flexibly and appropriately to the problems caused by the hospital when they have the capacity to significantly affect the access to healthcare of autistic people and their health and wellbeing. Abhorrent treatment of an autistic patient that goes beyond any comprehension.
Visited Urology on August 2024
Review titled Royal Surrey County Hospital
Replied on 02 September 2024
Dear Andy, Thank you for providing your feedback on your recent experience at Royal Surrey. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. Please can you contact our Patient Advice and Liaison Team (PALS) to enable a further discussion. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. With kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Very satisfied
Rated 5 stars out of 5
by N D GAVRAILOVA - Posted on 29 August 2024
I feel confident I am able to manage my Insomnia after finishing the course znd watch 5 videos. I realise it's very personal and if you don't try it you will not not if it's gonna work for you. I had a phone appointment for several months to treat my Insomnia, so my experience is from that ,not going to the hospital This review is not clear about patients treatment.
Visited Sleep Medicine on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear patient, thank you very much for taking the time to share your feedback about the help you received from the Insomnia Team. We have passed on your appreciation to the team and this is very valuable. We wish you all the best going forward. Kind regards from the Patient Experience Team
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Review titled Great care
Rated 5 stars out of 5
by Maureen Burns - Posted on 21 August 2024
My husband and I arrived in Surrey from Gateshead on 9th August and within about 4hours he was taken by ambulance to the hospital. The next day he had emergency surgery and was discharged the next day. We came home two days later. I just want to thank all the staff in the hospital including the paramedics who were amazing and I would recommend your hospital to anyone. He is fine now and that is down to the care he received. Once again a massive thank you.
Visited Accident and emergency services on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Dear Maureen, Thank you for taking the time and trouble to let us know about the great care your husband received at Royal Surrey recently. It is very much appreciated hearing your positive comments and we have passed these on to the team involved. We wish you and your husband all the very best. With kind regards from the Patient Experience Team
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Review titled Day surgery Unit
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
I thought the unit was very well run, great nursing team. Excellent consultant and anaesthetist. In and out in the morning after surgery with easy discharge. My only criticism they put my estimated weight on the discharge letter nearly 3 stone heavier than I am!!
Visited Gynaecology on August 2024
Review titled Royal Surrey County Hospital
Replied on 22 August 2024
Dear patient, thank you for letting us know about your care and treatment in the Day Surgery Unit. We have passed your positive feedback and appreciation on to the teams involved. We wish you all the best for your recovery. With kind regards from the Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Wayne gunn - Posted on 28 August 2024
I came to your hospital being diagnosed with liver cancer I was met by nurse helen and miss a Riga who explained to me and my family about the operation I was to have I then had a pre op ready for my operation 2 weeks later and I just can't express my sincere thanks to helen and miss Riga and the whole team involved from the the moment I arrived to the the moment I was discharged superb care from everyone involved many thanks to you all 🥰
Visited Gastrointestinal and Liver services on August 2024
Review titled Royal Surrey County Hospital
Replied on 03 September 2024
Dear Mr Gunn, Thank you for taking the time to share your lovely feedback about the Royal Surrey staff who cared for you. We have passed your kind words on to the team. We wish you all the very best for your recovery. Best wishes from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust