Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful Phlebotomy Team
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2024
Despite being incredibly busy on Monday 2 September, the team of 3 phlebotomists were so kind to my daughter who suffered from low blood pressure and low oxygen levels following her blood test. Everyone was friendly and patient (especially considering the clinic was overwhelmed and staff were stressed) - arranging transfer to A&E and making sure there was a hypo kit available (my daughter has Type 1 diabetes). Must also mention the lovely staff in Paediatric A&E who were thorough, good humoured and speedy! Thank you to everyone.
Visited Haematology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Thank you very much for letting us know about the care your daughter received in the phlebotomy clinic and in the Paediatric A&E department. We have shared your appreciation and kind words with the teams and wish you and your daughter all the very best. With kind regards from the Patient Experience Team
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Review titled Friendly consultant
Rated 5 stars out of 5
by Ina - Posted on 20 September 2024
Had an appointment with breast cancer consultant. Was seen on time. Very friendly lady, well informed and helpful.
Visited Breast cancer services on September 2024
Review titled Royal Surrey County Hospital
Replied on 24 September 2024
Dear Ina, thank you for sharing your feedback about the appointment with your breast cancer consultant. We have passed on your kind words to the consultant and we wish you all the very best going forward. Thank you. Kind regards from the Patient Experience Team
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Review titled Great oncology response in A&E
Rated 5 stars out of 5
by Rachel Rowland - Posted on 21 September 2024
We arrived at 8pm on an extremely busy night in a&e. The staff handled our case with the urgency and respect a Stage 4 cancer patient needs to feel safe and seen to. We were kept isolated, given a bed within an hour and antibiotics as soon as possible afterwards. Despite the chaos around us the team handled us brilliantly. Thank you.
Visited Accident and emergency services on September 2024
Review titled Royal Surrey County Hospital
Replied on 24 September 2024
Dear Rachel, Thank you for letting us know about your experience. We have passed on your positive feedback to our teams and we wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Phlebotomist
Rated 4 stars out of 5
by Tim D. Wilkie - Posted on 05 September 2024
Had a blood test at 12.10 today. Your Nurse D***ie is brilliant both in her care for the patient and her professional ability. Thank you.
Visited Don't know on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear Tim, Thank you for sharing your positive feedback with us regarding the nurse who carried out a blood test. We really appreciate patients taking the time to provide their feedback. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Mary Furness - Posted on 02 October 2024
I had a procedure at Endoscopy Unit on 27/9/2024 I arrived at the Endoscopy unit feeling anxious and concerned. I was seen immediately and there followed such care by the entire staff. I was made to feel comfortable, everything was explained to me, my anxiety quickly disappeared. The unit is bright, cheerful, so along with caring staff you soon find yourself relaxing. Thank you to all the staff for making my experience at the Royal Surrey such a pleasant one.
Visited Colorectal cancer services on September 2024
Royal Surrey County Hospital has not yet replied.
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Review titled Sleep Therapy Treatment
Rated 5 stars out of 5
by Jeremy - Posted on 16 September 2024
Although naturally somewhat sceptical of the benefits at the start of the programme, there were several improvements in my overall sleep pattern over the length of the treatment. There were a number of useful and easily adopted techniques to add my sleeping. It makes you think about what works for you and can be included in you sleep preparation.
Visited Sleep Medicine on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Dear Jeremy, Thank you for taking the time to send us your feedback for the Insomnia Team at Royal Surrey. It is always very valuable to receive patients' views and feedback. We have passed on your appreciation to the staff in the team and we wish you all the very best going forward for healthy sleepy patterns. With kind regards from the Patient Experience Team
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Review titled Excellent care and experience
Rated 5 stars out of 5
by Emily Gulvin - Posted on 30 September 2024
I attended A and E on Sunday 29th afternoon and was extremely impressed with the service that was provided. We were checked in very quickly and then seen straight away to be assessed for a ruptured Achilles. The nurse practitioner was amazing. She was very compassionate and knowledgeable and able to answer all my questions and let me know the next steps. I was quickly given an x-ray to confirm there was no fracture and then was put in a splint. I was shown how to use the blood thinning injections as well as the crutches. I felt very reassured and well cared for.
Visited Accident and emergency services on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear Emily, Thank you for sharing your great feedback for the staff in A&E who looked after you following your ruptured Achilles heel. We have passed on your appreciation and kind words to the team. Thank you! We wish you a very speedy recovery. Kind regards from the Patient Experience Team
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Review titled ECG Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
I would like to thank Nurse L**a who I saw at the start and end of my ECG monitor treatment. What a lovely lady, who took the time to speak to me as an individual and made me feel extremely relaxed and looked after. An asset to the hospital and the department! Made me feel unique and welcome and remembered me on return. Thank you - if I’m about again I’ll always “pop in” and say “hello” - the cat lady xx
Visited Cardiology on September 2024
Review titled Royal Surrey County Hospital
Replied on 10 September 2024
Dear patient, thank you for letting us know about the brilliant care from the nurse in ECG monitoring. We have passed your positive feedback on to the manager of that team and we wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Absolutely brilliant team
Rated 5 stars out of 5
by Sarah - Posted on 12 September 2024
I wanted to say a massive thank you to the Consultant and the team at the Ear Nose and Throat department during my visit today. You were all so welcoming, friendly and caring - from the wonderful man that checked me in to the amazing consultant, whose advice, care and support was outstanding. Thank you so much to you all. I wanted to name you all but am not allowed to in my review. Hopefully you will know who you are.
Visited Ear, Nose & Throat on September 2024
Review titled Royal Surrey County Hospital
Replied on 17 September 2024
Dear Sarah, Thank you for taking the time and trouble to share your feedback for staff who looked after you in the Ear, Nose and Throat department when you visited. It is very much appreciated to hear back from patients and we have passed on your kind words to the team in that department. Wishing you all the very best. Kind regards from the Patient Experience Team
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Review titled Lovely day surgery unit
Rated 5 stars out of 5
by Erin Watson - Posted on 25 September 2024
Staff were all lovely and speedy, very caring and good food and drinks supplied :) thank you so much
Visited General Surgery on September 2024
Review titled Royal Surrey County Hospital
Replied on 01 October 2024
Dear Erin, Thank you for letting us know about the lovely staff who looked after you so efficiently in our Day Surgery Unit. We have passed on your kind words to the team and they will be greatly appreciated. Wishing you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust