Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Life Saving
Rated 5 stars out of 5
by Miss Grace - Posted on 09 July 2024
This hospital, in all aspects saved my life. The Consultant and his marvellous team are outstanding. From my initial consultations to my aftercare visits, my experience was one of hope, support, safety and immense admiration. In all areas I felt cared for. The op was complex and long. I have only just come to terms with it all and I wanted to express my sincere thanks. To carry on living is an immense privilege I have due to the expertise of these wonderful people. Thank you from myself and my family.
Visited Oncology - Medical on June 2023
Review titled Royal Surrey County Hospital
Replied on 29 July 2024
Dear Miss Grace, Thank you for letting us know about your experience being cared for at Royal Surrey Hospital. We are thrilled to hear that you felt so well supported and looked after. We wish you all the very best with your health going forwards. Kind regards from the Patient Experience Team
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Review titled Great team
Rated 5 stars out of 5
by Helen Custance - Posted on 28 June 2023
Visited Breast clinic, seen quickly and dealt with compassionately by all staff I came across. Full marks to the whole team. Thank you for your care, everyone was efficient and understanding.
Visited Breast cancer services on June 2023
Review titled Royal Surrey County Hospital
Replied on 07 July 2023
Dear Helen, Thank you for sharing your feedback which we will pass onto the relevant team. We are so glad you had a positive experience and wish you all the best. Kind regards, Royal Surrey Communications Team
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Review titled Red Practise - Walton on Thames
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Getting an appointment on this clinic is synonymous to imposibility. You will be asked to call them by 8:30 and it's already fully booked. Get an anointment via websie, its the same thing. Nurses as well is not available for urgent treatment. We are forced to go to another clinic and spend a lot on transport. We end up like paying a private clinic just to be attended. It seems to be of no use to most people at Walton-on-Thames considering we are all registered there. What is this clinic for if they cannot be available at the time you need? It wasn't like this before the pandemic. Please help us get the good service from this clinic back.
Visited Accident and emergency services on June 2023
Review titled Royal Surrey County Hospital
Replied on 19 July 2023
Dear Patient, Many thanks for submitting this review. Unfortunately it looks as though you may have selected the incorrect setting, as you have posted your review on the Royal Surrey NHS Foundation Trust page, and we do not cover clinics at Walton on Thames. If we can be of any further help you you please email our Patient Liaison and Advice Service on: rsc-tr.pals@nhs.net Wishing you all the best, Royal Surrey Communications Team
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Review titled Insomnia Service
Rated 5 stars out of 5
by Alison Jones - Posted on 01 July 2023
Having suffered from insomnia in some form for almost 30 years, I’ve made incredible progress in just a few short weeks by implementing some of the practices and techniques taught on this programme. Sincere thanks to the Sleep Team at the Royal Surrey.
Visited Sleep Medicine on June 2023
Review titled Royal Surrey County Hospital
Replied on 07 July 2023
Dear Alison, Thank you for taking the time to share feedback with us which we really appreciate and will pass on to the relevant team. We are very glad your experience of the Sleep Team has been so positive and wish you all the best. Kind regards, Royal Surrey Communications Team
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Review titled Finally I can sleep!
Rated 4 stars out of 5
by Louise H - Posted on 08 June 2023
I was referred to the insomnia service by my GP after years of struggling with my sleep. Over the past one to two years I have found my sleep difficulties worsen and it was taking several hours every night to fall asleep. With help from the insomnia service I have been able to significantly improve my sleep and I can now fall asleep with ease. I no longer lie awake for hours and do not wake up exhausted every morning. I was initially skeptical of sleep scheduling and was incredibly surprised with how quickly it improved my sleep! I would definitely recommend this service to anybody who is struggling with insomnia as I feel so much better now. Thankyou to the insomnia service.
Visited Sleep Medicine on May 2023
Review titled Royal Surrey County Hospital
Replied on 26 June 2023
Thank you for letting us know about the impact that our Insomnia Service has had for you. Your message and appreciation has been passed on to the team who work in this department. It is always very rewarding to hear praise and positive feedback from patients. We wish you all the very best for the future. With kind regards from the Communications Team
Provided by Care opinion
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Review titled Excellent help from the Insomnia Service
Rated 5 stars out of 5
by Shirley C - Posted on 05 October 2023
I've had such valuable help from the Insomnia Service - an incredibly effective approach to insomnia (CBTi, about which I must confess I was initially sceptical!) but also telephone support from a staff member who could not have been kinder, more supportive or a better listener. I couldn't have done it without her. Severe insomnia is such a dreadful, debilitating experience and, like many others I'm sure, I felt completely hopeless about the future. This programme gave me my life back. Thank you! And sorry for taking so long to send feedback.
Visited Sleep Medicine on May 2023
Review titled Royal Surrey County Hospital
Replied on 10 October 2023
Dear Shirley, Thank you for passing on your very positive feedback for our Insomnia Team and their CBTi treatment. We have shared your praise for the service and for the staff member who helped you with the Insomnia Team. It is very rewarding to hear back about patients' experiences and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Totally Overwhelmed
Rated 5 stars out of 5
by MarieW - Posted on 28 March 2024
Last May, I got a terrible infection, which attacked everything from my brain to my lungs, mostly affecting my mouth and my throat. My wonderful partner found me unconscious and gasping for breath and hurriedly called 999, thus saving my life. It was going to be the first of many times my life was saved that night. It was going to be a long night! The paramedics were here in a heartbeat. They performed an emergency tracheotomy, which was possibly another of my many life saves! I was doing a great impersonation of a cat using up my 9 lives! It transpired that I was clinically dying/dead. For 12 hours, a host of 6 different consultants, numerous theatre staff, and God knows how many other wonderful people battled to save me. Don't ask me how, but between them all they managed it, even rescusitating me at least 4 times! I was then put into an induced coma where I remained for 4 weeks waking up in the Intensive Care Unit. Needless to say, I was completely oblivious to any of this (I was filled in with the details later). I woke up eventually, much to everyone's surprise. I then managed to get a haematoma, which required another surgery lasting 3 hours (yet another life save!) waking up again in the Intensive Care Unit. I have no words to express my thanks and gratitude to All the staff in the Intensive Care Unit and various theatre technicians, etc etc etc. It goes far beyond any words I have to express my gratitude. I was then transferred up to the Clandon ward, where I also got amazingly wonderful care from everyone from the consultants, to the nurses, to the auxiliary staff, and absolutely everyone in between. After surviving everything from brain clots, sepsis (on more than one occasion!), pneumonia, and God knows what else, I'm still here and able to talk about it. I spent 3 month's in total in the Royal Surrey. I'm back home and recovering slowly and that is totally thanks to everyone who took amazing care of me, from the Paramedics, to ICU, to Clandon and all and everyone in-between, there are far too many to mention!! Thank you, thank you to everyone at the Royal Surrey. MarieW
Visited Intensive Care on May 2023
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Marie, Thank you for taking the time and trouble to let us know about your experience of being cared for at Royal Surrey and your stay on Clandon Ward. We have shared your kind feedback and comments with staff and we hope that you are very much recovered. We wish you all the very best going forward and hope that your recovery is very speedy. With kind regards from the Patient Experience Team
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Review titled So much care
Rated 5 stars out of 5
by Lauran Quelch - Posted on 16 May 2023
I had a trans-vaginal scan today. I have had a few due to persistent endometriosis and I hate them. But today I was so lucky to have the nurse I had. She was gentle, caring, soothed me when I got a little bit teary, and held my hand when the scan became uncomfortable. She went over and above to look after me and I can't express how different her warm demeanour made my whole experience. An amazing member of staff!!
Visited Obstetrics And Gynaecology on May 2023
Review titled Royal Surrey County Hospital
Replied on 26 June 2023
Thank you for taking the time to submit your positive feedback for our endometriosis team. We have passed on your appreciation to the team and we wish you all the very best going forward. Kind regards from the Communications Team.
Provided by Care opinion
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Review titled Great care
Rated 4 stars out of 5
by Barbara - Posted on 29 May 2023
My husband required surgery via the short stay surgical unit. The staff were so kind and helpful and made a difficult time a bit more bearable. Thank you so much to all of them. One tiny point I would raise. While he was there, there were building works going on right outside the window. So while patients were waiting for or recovering from surgery, they had to lie there and listen to angle grinders and drilling and hammering. I wonder whether this work could have been done at the weekend.
Visited General Surgery on May 2023
Review titled Royal Surrey County Hospital
Replied on 26 June 2023
Thank you for taking the time to send your feedback regarding your husband's surgery in the short stay surgical unit at Royal Surrey NHS Foundation Trust. Your praise and feedback about the building work has been passed on to the relevant teams. With kind regards from the Communications Team.
Provided by Care opinion
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Review titled Deceptively Effective
Rated 5 stars out of 5
by James - Posted on 03 May 2023
I was initially skeptical about using a cbt-i-based approach to treating my sleep difficulties with the Insomnia Service, and whilst it’s no silver bullet, it’s helped me feel far more sanguine about my sleep in general and has given me specific tools and guidance to steadily help improve the quality of my sleep and my sleep hygiene regimen. Working with the team has also encouraged me to seek assistance with other mental health challenges and has put me on a path to managing and ameliorating my sleep issues in the longer term.
Visited Sleep Medicine on May 2023
Review titled Royal Surrey County Hospital
Replied on 26 June 2023
Thank you for taking the time to share your feedback following your treatment for insomnia. We have passed on your kind words and appreciation to the Insomnia Team. We wish you continued success in tackling this issue. Thank you. Kind regards from the Communications Team.
Provided by Care opinion
Information supplied by Royal Surrey NHS Foundation Trust