Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good waiting time
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I gave someone a lift who had an eye inflammation. They were assessed, given a diagnosis in the relevant department and given medication from the pharmacy in good time. I was last here with my Dad in the Renal ward and his care was excellent too. Thank You.
Visited Ophthalmology on July 2023
Review titled Royal Preston Hospital
Replied on 27 July 2023
Good afternoon and thank you for your lovely feedback. Thank you for taking the time to let us know about your experience, and can give assurance that your comments will be shared with these areas. Best wishes.
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Review titled Endometriosis surgery
by Cherry16 - Posted on 01 August 2023
I have been waiting almost 2 years for endometriosis surgery, all the while my pain gets worse. I have tried multiple times to chase up appointments etc, but every time it seems impossible to speak to someone who I feel cares. It's 2023, I don't think we can keep blaming COVID for substandard services.
Visited July 2023
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Review titled Royal Preston Hospital
Replied on 08 August 2023
Good afternoon, Thank you for taking the time to provide your comments, I am sorry to read that you don't feel the colleagues you have spoken to care. Please contact our Patient Experience and PALS team if you would like your concerns to be looked into. You can contact the team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
After waiting over 40 minutes to see a consultant oncologist they refused to see me and walked off in a huff.Not up to the job some of the people in this department.Now seeing another consultant on time who could not be nicer with excellent staff around them,that says it all does it not.
Visited Oncology - Medical on July 2023
Review titled Royal Preston Hospital
Replied on 17 August 2023
Good morning, Thank you for taking the time to provide your feedback and I am sorry to note of your experience. We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk Best Wishes
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Review titled Excellent service
Rated 5 stars out of 5
by David Hindley - Posted on 20 June 2023
Attended 20th June, excellent and supportive service, from reception, nurses and doctors, leading to referral to plastics department. Everyone was thoroughly professional and reassuring. My only complaint would be the 6+ hrs wait time, clearly a staffing issue with only one doctor present.
Visited Plastic surgery on June 2023
Review titled Royal Preston Hospital
Replied on 07 July 2023
Good afternoon, Thank you for taking the time to provide your feedback following your recent hospital attendance. Please be assured that your comments will be shared with the team now. Take care
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Graham daw - Posted on 26 June 2023
been in sau bed 14 first time ever in hospital and the care was excellent the staff from every position were so friendly and helpful they work so hard and still have time for you with a smile and always put you at ease nothing is too much trouble no matter what time of day all the staff deserve credit to the ward I was so impressed with every one can't thank you enough ....but don't want to come back lol again a big thank you for making me feel at ease
Visited Plastic surgery on June 2023
Review titled Royal Preston Hospital
Replied on 07 July 2023
Good afternoon, Thank you for taking the time to provide your kind feedback. Please be assured that this has been shared with the staff on SAU. Take care
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Review titled Contact issues
Rated 3 stars out of 5
by Sue Aldred - Posted on 16 June 2023
I have been trying to get hold of the neurology department on behalf of neurology at Salford Royal and just get to listen to an automated voice mail on main phone number. When I ask for neurology the automated system says "sorry neurology cannot take your call". Not sure how else to contact the department without any specific email address to use. Very time wasting.
Visited Neurology on June 2023
Royal Preston Hospital has not yet replied.
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Review titled Hdu unit
Rated 5 stars out of 5
by Jane Aspden - Posted on 25 May 2023
Nothing is to much trouble for the olive green people. So kind and considerate. All staff polite and knowledge is great. A pleasure to be able to feel safe
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 14 June 2023
Good evening and thank you for taking the time to provide your feedback. Please be assured your comments will be shared with the unit. Take care
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Review titled Caring and reassuring
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
I had to rush my 5 month old baby to urgent care on the weekend due to abnormal breathing and the staff there from reception, nurses and the doctor were all really caring and reassured me. They didn’t make me feel like I was overreacting and I was in and out in just over an hour. I can’t thank the staff enough.
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 15 May 2023
Good morning and thank you for taking the time to provide your feedback, I hope your baby is recovering well. The Urgent Care Centres at Royal Preston Hospital and Chorley General Hospital are managed by GTD Healthcare. If you wish to forward your feedback to GTD Healthcare you can do so by emailing gtd.feedback@nhs.net Take care
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Review titled Excellent, knowledge, help recommend 100 percent.
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Attended pain Management with the consultant, who was excellent in explaining, took time and patience with me. So very kind, supportive and in his guidance and advice I genuinely know he wants the best for me in terms of treatment. The whole department work together as an excellent team and the nursing staff care, and are efficient. I would recommend pain management clinic Preston. They are incredibly helpful and kind. Thank you for all your hard work, with me and my complex health problems.
Visited Pain Management on April 2023
Review titled Royal Preston Hospital
Replied on 28 April 2023
Good afternoon I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the generous care and assistance seen that day. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards
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Review titled Shocking service
Rated 1 star out of 5
by Adam Gregory - Posted on 05 April 2023
Would like to say how wonderful the service and the NHS is but sadly I can't. My ife has been referred after a private pid appointment to the NHS for a neoroligical injection as a priority case. I have tied calling but the number advertised on the hospital website doesn't work so I came into the hospital to the information desk that had no one manning it. What is going on!! Clearly customer service isn't a Preston hospital objective
Visited Neurology on April 2023
Review titled Royal Preston Hospital
Replied on 11 April 2023
Good morning and thank you for taking the time to provide your feedback. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS team by calling 01772 522972 or emailing PALS@lthtr.nhs.uk Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust