Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Missing information
Rated 4 stars out of 5
by Gordon Stoddart - Posted on 20 October 2022
I am looking for directions to the fracture clinic and can find no reference to it in the departments list or on the map of the hospital. My father-in-law is 89 years old and with very limited mobility so clarification of where he is to attend is vital.
Visited Orthopaedics on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note your experience which will be shared with our Communications Team. I hope that this situation has now been resolved, however if you still require assistance, please contact our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
Provided by Care opinion
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Review titled Bad timings
Rated 2 stars out of 5
by Tasneem - Posted on 24 October 2022
Had two phone call appointments where i was waiting around with my phone for over 2-3 hours each. No phone call from the services and then to be told i was rang by a consultant but didnt answer my phone. They also ring whilst inbetween patients. How can this happen whilst you are a working individual
Visited Gynaecology on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that your poor experience recently. I hope that this situation has now been resolved, however if you still require assistance then please contact our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
Provided by Care opinion
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Review titled Poor care by your triage nurse
by Marhj36 - Posted on 01 November 2022
I went in with a bad open cut after banging my head in the garage I work at. Being on blood thinners I thought I should go to A&E and get the wound closed up. The lady on reception booked me in fine then I went in to see the triage nurse who didn’t even look at the wound. When I asked them to they said that’s not a priority which I found strange as they couldn’t see it - it was in my hairline. They said nothing about scanning my head. After a total of 10 hours waiting after two separate visits and feeling unwell I left with a 4 inch open cut which wasn’t even looked at. Some staff on reception were so nice but one I found very rude. That is the last time I will go to hospital unless I’m on a stretcher. I know they are busy but to force me home after me feeling unwell with a bad headache and sickness seems wrong and I feel it should be looked into. The triage nurse said nothing to me about any scan so now I’m home with an open cut headache and on blood thinners.
Visited October 2022
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 20 November 2022
Good morning and thank you for taking the time to provide your feedback. I am sorry to hear about your experience when attending A&E recently. Please contact our Patient Experience and PALS team should you wish us to look into this matter further. Email - PALS@lthtr.nhs.uk Call - 07591 988962 Take care
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Review titled Preston neurology
by horologiumpr75 - Posted on 20 October 2022
My son had a telephone appointment regarding his seizures. The neurologist was the most rude, disinterested, judgmental consultant. My son is so upset at how he was dismissed regarding the seizures. The consultant sighed every time we asked a question. I am absolutely disgusted that people like that can work in a hospital where people just want some help, answers and advice.
Visited October 2022
Provided by Care opinion
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that your son had such a poor experience recently during his neurology appointment. Please contact our Patient Experience and PALS team via email PALS@lthtr.nhs.uk or by calling 07591 988962 should you wish us to look into this matter further. Take care
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Review titled Discharge Service
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2022
Preston Royal Hospital Discharge Process -There is no explanation from the ward when they move you to discharge lounge, you can be there 5 hours or more, if your in pain your sat in a chair not good if you have back pain. Like myself who had a lumbar puncture. Your family or person who has come to pick you up are not able to wait in discharge lounge, so best not to tell your family to pick you up, if your from another town like myself it’s difficult as no time given to arrange pick up. Not a very good service when you have not been well and want to get home.
Visited Neurology on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to make us aware of your recent poor experience. If you wish to discuss this matter further, then please contact our Patient Experience and PALS via email PALS@lthtr.nhs.uk or by calling 07591988962 Take care
Provided by Care opinion
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Review titled The Best Ever
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Recently had major bowel surgery. From the minute i was admmited to the minute i was discharged (6 days) the care was first rate, from the ward staff to the surgen, to all on ward 11 you were the greatest, the best, from my wife and myself thank you.
Visited Colorectal cancer services on October 2022
Review titled Royal Preston Hospital
Replied on 19 November 2022
Good afternoon and thank you for your lovely feedback. I hope you are recovering well from your recent surgery and thank you for taking the time to let us know about your experience. I can give assurance that your comments will be shared with the team. Take care
Provided by Care opinion
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Review titled Non response
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
After trying for 2 days to amend an appointment I gave up. The department line was constantly engaged. The auto-attendant on the main number was useless. It's no wonder there are so many failed appointments when they make it so difficult to contact them. A simple email address that someone could respond to would be so simple. Although I knew it was Xray I couldn't leave a comment on Xray as it wasnt an option so had to select dont know.
Visited Don't know on October 2022
Review titled Royal Preston Hospital
Replied on 21 November 2022
Good evening and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently when trying to make contact with the Xray department. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS Team via email on PALS@lthtr.nhs.uk or by calling 07591988962. Take care
Provided by Care opinion
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust