Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled Excellent but I am trying to contact the department
Rated 5 stars out of 5
by Diana Boyer - Posted on 06 April 2024
Today I had a text message asking me to attend a pre surgery date and it said that if I was unavailable I should ring 01392 406034 I have rung but the answer phone does not allow me to say that I am unavailable until 15/05/24 I cannot find an email address for the ophthalmology department so am trying this, hoping it will reach them.
Visited Ophthalmology on April 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Very Efficient
Rated 4 stars out of 5
by Sue - Posted on 24 March 2024
I had a fall yesterday and damaged my wrist, I was taken to Accident and Emergency and triaged very quickly, sent straight to x-ray then had about a 15 minute wait to see a practitioner who confirmed a fracture. My wrist was plastered and I was given all necessary information. All this was done quickly and efficiently. Thank you!
Visited Accident and emergency services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Steve Rupp - Posted on 17 March 2024
Rang, short notice with an issue. Was admitted, XRayed, bloods, blood pressure, seen by a doctor. Even had a cup of tea and a sandwich. The nurses were wonderful, Xray department was efficient and pleasant. I felt safe, cared for and really well looked after. Angels all!! 😇😍
Visited Oncology - Medical on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Incredible care and support
Rated 5 stars out of 5
by Sarah - Posted on 06 April 2024
My son was born by C-section on 28/3/24 and I wanted to express my appreciation for all staff that took care of us from the midwives, support staff, nurses, doctors and anaesthetists. Everyone we came into contact made us feel supported and heard and nothing was ever too much to ask. It must be such a challenging job working on a maternity ward where there are so many people needing so much support, with all the anxiety that goes along with having a new baby, and staff were always patient and empathetic despite this. Thank you all so much. Happy Easter. x
Visited Maternity services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled No wheelchairs
Rated 3 stars out of 5
by Tracey - Posted on 07 March 2024
There are never any wheelchairs at the main entrance. Can the porters not have it in there job description to drop wheelchairs back throughout the day. Very frustrating when trying to get to appointment at the other end if the hospital, thank you
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Jordon - Posted on 06 April 2024
Have been here multiple times in alot of pain and am always getting sent away without a scan even though i go on weekdays when its not busy at all, they just want to send you back to your gp all the time even though I explained im getting nowhere with my gp and am in alot of pain and not eating or sleeping and its getting worse, my bloods are abnormal to and I just can't get any help, so now I have to pay out hundreds of pounds for private scans so thanks for that.
Visited Accident and emergency services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Rude horrible heartless nurses on bramble ward
Rated 1 star out of 5
by Ian robinson - Posted on 03 August 2024
My partners 9 yr old is currently in this hospital she has leukaemia and my partner has Covid so she cannot visit the hospital, the cancer team has told her she can phone and get information but the nurses on the ward refuse to give any information what so ever and even say they don’t care what the cancer team say they will not give information over the phone, these nurses are heartless how do they think my partner feels when her daughter who has cancer and is in hospital with a high temperature and these people will not tell her how she is!!! They say they will phone back and never do so my partner phones back in the evening to be told they will not give her any information over the phone!! So what is it they want her to do? Travel the nearly 50 miles with Covid and go to the ward to get the information? I used to hold nurses in high regard but not any more they are just horrible cold hearted people!!!
Visited Child health care services on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Rude rude reception staff.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I rang up the hospital yesterday and spoke to the “operator”. She was so incredibly rude. The call was 1.24pm- should you wish to listen to it. I asked her if she could tell me where my uncle is, she said she would put through to patient relation or something similar to that. Before transferring me she said “maybe you should ask his family”!!!! She transferred me as soon as she finished saying it so I didn’t have chance to reply. What a disgusting thing to say to someone who’s worried about a family member- I am his family! I’m his niece!!! And what an accusation to make after I’ve spoken just 1 or 2 sentences to her, and I was very polite. After being transferred to the next lady, she was also rude in her tone. I get she has to abide by the rules, I just don’t know why they have to be so harsh. My uncle is nearly 90. He’s very poorly. My dad (his brother) has been to his house twice and hospital once with no luck of finding him. Eventually I was told he has been moved to ‘emergency accommodation’ yet would not tell me where as i am not his next of kin. We believe his next of kin is either an ex wife he hasn’t been married to for years and years or his daughter who’s turned up in his life in the last year after 40 years of no contact, after finding out my uncle has dementia. She is keeping my uncles whereabouts a secret due to her worry of his assets etc. We just want to see my uncle before he dies. My dad is absolutely heart broken he could potentially never see his family again, and all the while your employees are making snarky comments without knowing the whole situation. After hanging up the phone I cried. I couldn’t believe how I was just spoken to. I understand that there are rules in place to protect patients etc but you can still speak to someone nicely. I spoke to both of them nicely throughout. You can listen to the phone call and hear.
Visited Don't know on March 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Wonderful care under often difficult circumstances
Rated 5 stars out of 5
by Denise Hughes - Posted on 07 February 2024
Cancer diagnosis is not a happy thing. But mine was made less bad by the kindness, thoughfulness and expertise shown to me by every single person I had contact with. From the people at the reception, to the nurses, medical and surgical staff, caterers, cleaners, every singe one was always willing to go the extra mile. I still have a long way to go on my journey (so has His Majesty and Good Luck to him) but I can face that journey now knowing that I will be in safe hands. A humbling experience, I am a retired nurse myself and I just hope that when I was working, I sometimes reached the levels of care shown by all of these marvellous people.
Visited Colorectal cancer services on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Laura Le-Leivre - Posted on 15 February 2024
I attended an out patients clinic at the Orthopaedic department today and wanted to say a massive thank you for the wonderful care I received. From the moment I walked through the door the staff were efficient, reassuring, kind & professional. The whole process ran like a well oiled machine. The whole experience was positive. Thank you.
Visited Orthopaedics on February 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
Information supplied by Royal Devon University Healthcare NHS Foundation Trust