Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled What can they do better? Communicate!
by talontw84 - Posted on 24 March 2023
I was referred to Royal Devon and Essex Hospital by my Dr. I had to have my faeces checked and complete a questionnaire and then wait to receive an appointment. I waited and waited and waited but heard nothing, my condition was worsening so in the end I had to pay for treatment privately. Eventually I did hear back from them, but I had already been treated privately by this point. I will need to cancel the appointment now. So what can they do better? Communicate! Communication is so important. If they'd have communicated with me about my appointment then I would have waited a little while longer and not paid for treatment.
Visited December 2022
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Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 27 March 2023
Dear Talontw84, Thank you for sharing your experience. I am sorry to read about it. If you would like to log this as a complaint for investigation, please email us the details at rduh.pals-eastern@nhs.net (with your details such as full name and NHS/hospital number) or contact us on 01392 402093 (9 am to 3 pm, Monday – Friday). Kind regards, Sonya I Lucky Patient Experience Officer PALS office
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Review titled Total Hip Replacement: Excellent Service at Exeter
Rated 5 stars out of 5
by Hip Replacement - Posted on 16 February 2023
I had a total hip replacement in Dec 2022. I was very impressed with the whole hip team. Kind, caring consultant who listened to my concerns and put me at ease. Excellent, expert ward staff who really knew what they were doing. Spot on physio team as well. The ward was pleasant, with very focused care. I would really recommend Exeter for this surgery if you're looking for an outstanding team. It's gold standard care - focussing on early mobilisation and quick discharge from hospital. I have RA and infection is an additional risk. It was all managed with great skill and care and the outcome is as good as they promised it would be. I hope this helps anyone about to undergo similar surgery.
Visited Orthopaedics on December 2022
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 03 March 2023
Dear Patient, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I hope you are doing well. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Caring, helpful and just amazing
by Angel star - Posted on 01 December 2022
My son had a doctors appointment at the end of November. After seeing the doctor we were told to go to A & E, We arrived at 3:30pm and were seen within 30 minutes, and he was admitted straight away went to Ham 5. He had some treatment and was then was admitted to Otter ward. From the time we arrived and got on to the ward the level of care was absolutely amazing, beyond the call of duty. I would like to say an extremely massive thank you to all in A & E , Ham5 , ENT and Otter ward - to all the staff that helped and cared for my son. They are so caring, helpful and just amazing. That was the first time any of us had been to the hospital and you are all amazing. I wish I could give you all a medal and personally say a massive thank you to all of you. Please pass this on to the amazing staff.
Visited November 2022
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 December 2022
Dear Angel star, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your son received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I wish him the best. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled First Class care
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
My daughter has had excellent care and attention at the Women’s Health centre and following surgery today at the hospital. She was treated with kindness, dignity and emotional support from all the staff. Things were explained thoroughly to her and she was looked after so well and made sure she was fully fit and able to be discharged home. They are truly wonderful. I can’t thank them enough for everything they did from beginning to end during the most traumatic few weeks imaginable. They are all heroes.
Visited Obstetrics And Gynaecology on November 2022
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 23 November 2022
Dear Anonymous, Thank you for taking the time to share your daughter's experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your daughter received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Wishing the best for your daughter. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Made to wait outside in the cold
by Jazscb - Posted on 29 November 2022
To who this may concern and please forward to who needs to know! One day towards the end of November, my mother was asked by her GP to attend A&E due to not being able to see properly out of her right eye. She has a record of mini strokes so it was a worrying time for us. She went straight to A&E where she was seen by a triage nurse, where she explained what had happened and we informed the nurse about my mothers stroke past, they took her blood pressure and sent her back to wait for a further 3 hours in waiting room for a doctor. 3 hours later she was seen by a lovely doctor, where again she explained and the doctor asked her questions about her eye and stroke as her symptoms was numbness in the face and was feeling very well and a headache. The doctor informed her they were going to do a ECG on her and see about getting her seen by the eye clinic as she has had problems with her eyes in past. The doctor returned and told us to go straight down to the eye clinic without doing the ECG. We went straight down to the eye clinic and we told the eye clinic staff member that my mother had been told to come straight here by the emergency department. We were told we couldn't wait there as had to wait for a appointment and was told to go outside next to the bus stop in the freezing cold and wait for a phone call as the internet access in there was all over the place, we waited near the front entrance inside as managed to get internet there but was freezing still. We waited nearly 2.5 hours before I stormed back in after not getting a call or anything and it was late afternoon and we had been at the hospital all day since late morning. The same member of staff saw me and said oh yes last name again and I told them and they told us to go sit down, when we finally got called in to see the doctor he was gobsmacked as was told she had a appointment at 2pm when got told by A&E to go straight there. I explained that we were told by a staff member for the eye clinic to wait outside in the freezing cold, not to come straight in, we were very angry and still am. I feel like this staff member needs more training rather than talking about personal conversations while they have people standing around waiting to speak to someone for help, the doctor told us that they couldn't rule out my mum may have had a stroke due to her having a headache but she had blood spot in her eye. I am ashamed of this because since her last second stroke in December 2019 she has been bothered with, due to covid her follow up appointment in march 2020 got cancelled, but nothing was ever rearranged after we got told they would rearrange. The only time she gets bothered with it is when she has had a stroke or symptoms. But here is the thing the eye doctor was shocked as at A&E she was not checked to see if she has had one so the eye doctor said because she had a headache he doesnt think its a stroke but cant rule it out. So she was left for hours not knowing if she has had a stroke, as a hospital you should be ashamed. Dont get me wrong you all under stress with covid and the NHS but she needed the help and didnt get it and isnt getting anything from the stroke ward. And I would like answers and clearly I feel some staff need more training and to be told not to talk about doing their food shopping while patients are stuck in front of them.
Visited November 2022
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 30 November 2022
Dear Jazscb, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am very sorry to read about what your mother and you had to go through. To enable us to log this as a complaint for investigation, please write to us by post or by email. Our email address is rduh.pals-eastern@nhs.net. We will also need patient's details (such as her full name, date of birth, hospital/NHS number) and your contact details to be able to provide you with a response. Please do not hesitate to call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) if you have any queries. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Provided by Care opinion
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Review titled Poor Communication
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Initial surgery and treatment of 12-year old son was excellent. Soft-tissue injury to the knee. Communication surrounding discharge was appalling. Safeguarding issues at the time with court orders in place. The assumption was that because I am the father, I had less of a say in discharge arrangements including conversations in private between the nurse and the mother, before trying to persuade me in front of my son to vary the previously agreed discharge arrangements. This conversation should have been held between me, the nurse, the physio and my son's mother - not in front of a 12 year old who had already dealt with issues from an ongoing divorce. Not to mention that social services had previously removed my son from his mother and I had paperwork stating that as protective parent, I was to take actions to protect him from previously unsafe behaviour. The immediate assumption of the nurse was that because the mother and I wanted different things around the discharge, that she automatically had my son's best interests in mind and I did not. Something which, with a short private conversation with me and a cursory look at the paperwork, could have been resolved. Please do not make assumptions based on the gender of a parent when separated parents have conflicting views. Please also have relevent difficult conversations out of earshot of a minor, so that the child can ultimately be presented with the agreed-upon best-interest decision, rather than having to become involved in parental conflict (which I had spent 3 years attempting to minimise as much as possible). Letter sent to Bramble Unit in December 2022 and seemingly ignored.
Visited Paediatric Surgery on November 2022
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Francesca - Posted on 28 February 2023
I sliced my hand open badly and was taken to the A&E department as a result. It was fairly late at night and A&E was packed with people, so I was dreading the waiting time to be seen- however there was no need to be. I was seen within half an hour of arriving and had the loveliest trauma nurse who reassured me thoroughly throughout and applied a dressing and a bandage until I could be seen by someone else to stitch my hand up, which the wait was going to be 7 hours. I asked if I could come back in the morning, which was no problem and I did that. I arrived at 7am the next day and was seen imminently, within half an hour I was on my way back home!! Again, the doctor who treated me in the morning was so lovely and in detail went through my aftercare, and answered any questions I had and put me at ease. It was clear that the staff were under immense pressure and stressed, however they didn't let this show during the consultations and I couldn't thank them enough for the treatment they provided when I was under their care!
Visited Accident and emergency services on November 2022
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 03 March 2023
Dear Francesca, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Recent admission to Royal Devon & Exeter Hospital
by plutocz84 - Posted on 08 December 2022
Following a fall at home, I needed to go to A&E and was subsequently admitted to Durbin Ward for shoulder replacement surgery. I just want to say a massive thank you to ALL the staff at every level. Everyone was so kind, while clearly under massive pressure. I hope my thanks can be passed on via this website as I can't find anywhere on the hospital website where I can do this.
Visited November 2022
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 December 2022
Dear Plutocz84, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. You could write to us on: rduh.pals-eastern@nhs.net which will enable us to log this compliment and pass it to the relevant staff members. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Long queues and machines out of order
by velazg99 - Posted on 07 November 2022
I have been so upset. The RDE hospital is a wonderful place. Staff are lovely. However after visiting my dad I have been so stressed getting my car out of the car park. I was charged more than £10 for a 2 hour stay as they hadn't taken photo of car leaving car park the day before. My daughter sorted it out on the phone after 30 mins and I didn't have to pay. My point is there are loads of people having similar experiences. Machines out of order!!! Long queues which mean you go to next pay band. I met an elderly lady who said the machine had taken her money but did not record it, a gentleman tried to pay on his card but machine wouldn't take it. People are stressed with visiting their loved ones they do not need this as well. Reception staff getting loads of complaints too. I do hope you can address this issue.
Visited November 2022
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 08 November 2022
Dear Velazg99, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am sorry to read about your experience with the payment machines at the car parking. Please enable us to log this as a complaint for investigation by calling our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or by writing to us via post/email (rduh.pals-eastern@nhs.net). Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Provided by Care opinion
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Review titled Fantastic Service
Rated 5 stars out of 5
by Martyn Smith - Posted on 21 November 2022
I was diagnosed with bowl cancer. Within 7 weeks of the initial diagnosis, I had met with the cancer team, had a mri and ct scan and now have had my operation all at the Royal Devon and Exeter Hospital. This was in mid November 2022. Initially I considered going private and met with a consultant at the Nuffield hospital. The consultant simply said don’t bother with private, no one will do better than the rd&e How right he was. My consultant carried out my operation and managed to avoid giving me a stoma, something he knew would cause me great stress. I was then transferred to the Lyne Ward. I can’t say I enjoyed it, I don’t like being out of my comfort zone. However, the staff couldn’t have been more supportive, nice and very professional. They have gone out of the way to accommodate my every request. I'm not allowed to name them, I wish I could. Everyone was kind, professional and concerned about my personal welfare. My sincere thanks go to all the staff of the Lyne ward. Even the tea man was smiling and helpful. To summarise my treatment has been outstanding I might add than I’ve just emailed the BBC complaining about their negative reporting of the NHS.
Visited Colorectal cancer services on November 2022
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 December 2022
Dear Martyn Smith, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Wishing you the best. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Information supplied by Royal Devon University Healthcare NHS Foundation Trust