Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled Great Hospital lovely staff
Rated 5 stars out of 5
by Mrs Carolyn Bassett - Posted on 27 October 2023
My husband has been through his cancer journey through first having his tonsils out 5 teeth out a rig feeding tube fitted and 5 weeks of chemotherapy and 7 weeks of Radiotherapy and ever person from receptionist to Drs and all staff have been totally brilliant you are all angels and superheroes in one .
Visited Oncology - Medical on May 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 30 October 2023
Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your husband received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I hope your husband is recovering well Kind regards Karen Facey Patient Experience Royal Devon University Healthcare (Eastern)
Provided by Care opinion
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Review titled Wonderful staff- thankyou
Rated 5 stars out of 5
by Francis Stewart Hallam - Posted on 15 May 2023
My wife, Jennifer Hallam, slipped in the shower and opened a large wound to the bone yesterday morning. We were in A&E for a total of 6 hours and our hearts went out to an overwhelmed staff as the wave of patients increased throughout the day. That is the bad news! The good news is that the people who treated my wife, from triage to treatment were of the highest possible quality and completely nullified the frustration of such a long wait. They were cheerful, professional, caring, humorous- in short the very best that you can expect. Britain at its very best! Look after them well!!!
Visited Accident and emergency services on May 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 18 May 2023
Dear Mr Hallam, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your wife received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. I hope she is doing better. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled An astonishing level of care
by limacj47 - Posted on 08 August 2023
I simply want to record my thanks for the astonishing level of care that I have experienced over the last 7 months of my treatment within a number of the RD & E's (Wonford) Departments. Throughout my various travels between ENT and Oncology via Otter Ward, X-Ray and Dental sections, I have received just the most superb care and attention from every single member of staff, on every occasion, in very different circumstances. How, in a large and super-busy hospital, staff find time to treat patients with such personal attention and genuine care and interest is a credit not just to the individuals themselves but seemingly as a reflection of the culture of the hospital as a whole. I have honestly felt the metaphorical arms of the hospital around me in what hasn't always been the most enjoyable of experiences. Thank you all so much !
Visited May 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 August 2023
Dear limacj47 Thank you for your feedback. I am glad you found the overall experience supportive at a difficult time. Feedback such as yours really does make a difference. I will share your story with the teams involved. Thank you once again for taking the time to leave feedback and I wish you well in your recovery. Kind regards Lisa
Provided by Care opinion
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Review titled The appointment system seems to be hopeless
by sambamz68 - Posted on 09 August 2023
I am leaving this feedback on behalf of my wife. This is the second time this has happened. We have a 1.5 hour journey to Barnstaple. We arrived on time with a letter for an appointment at 10.30am only to be told when we got there that they had no record of the appointment-even though we had the letter in front of us. We were then told that my wife had not turned up to a previous appointment in July which had been cancelled to make this appointment in August. The July appointment was replacing an earlier appointment in July which they cancelled as well. This is the second time this has happened-as it happened several months earlier. It is no joke to travel 1.5 hours there and back. Because I was thoroughly fed up they did refund the car-parking and they gave us CO number. The receptionists were fine and they did admit it was their error and it’s not their fault however, the appointment system seems to be hopeless. As another example of the appointment system not working, I went to Exeter hospital a couple of years ago to see a specialist. I had 2 appointments, one for an endoscopy at Tiverton and another for an MRI at Exeter. I then received a letter saying my appointment had been cancelled but not specifying which appointment. I therefore checked with Tiverton and they were expecting me, so I checked with Exeter and they were expecting me so both went appointments went ahead as planned. Had I only had one appointment I would not have turned up. In fact, at Exeter they had no clue a letter had been sent out.
Visited May 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 09 August 2023
Dear sambamz68 Thank you for taking the time to feedback it is really important for us to be able to improve or services. I can only apologise on behalf of the Trust that you and your wife have had such poor experiences attending the hospital. If you would like us to look into your experiences further please email us on orthopaedicprojectnurses@nhs.net with your wife's name, date of birth and NHS number and put Care Opinion follow up as the subject of your email. Unfortunately I wont be able to follow up your experience from Exeter and Tiverton but thankfully you were proactive in questioning the cancellation letter and preventing further delays for you and wasting two appointment slots. Once we have your wife's details I can ask the Clinic Management Manager to investigate your issues. Apologies again and I look forward to hearing from soon
Provided by Care opinion
Information supplied by Royal Devon University Healthcare NHS Foundation Trust