Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Leila - Posted on 08 April 2024
The team in the antenatal department were fantastic, they made me feel supported and were very reassuring. Thank for all your hard work!
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Leila, Thank you for your lovely feedback. We are glad you had a good experience during your visit. We will pass on your feedback to the Antenatal teams. Best wishes, Patient Experience Team
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Review titled A heaving A&E but great treatment
Rated 5 stars out of 5
by Marilyn Wallman - Posted on 09 April 2024
My husband fell yesterday whilst playing walking football. He was knocked unconscious for a while so we had to go to A&E, on a Monday! There was a huge queue as the place was heaving. But I mentioned his age to the receptionist and he was triaged very quickly. We were there for nearly 8 hours, which wasn’t good but his examination was thorough- a shout out to the junior female doctor and her Senior doctor. All staff once we were called in were very good. However, A&E could be better organised. For an hour there was only one person on reception while another was training. I realise that training must be done but surely receiving patients must be a priority and especially on one of the busiest days? Additionally, there seemed to be no filtering of the more serious problems, unless you were brave enough to cheat the queue. I had to wait in line with my husband, who was shaking from shock, in a wheel chair whilst younger and more able patients queued before us. But a big thanks to all of people who saw him from the receptionist to the nurses and doctors you did a great job but please get a working party together to see if you can improve waiting times. There has to be a way, even if you are understaffed.
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Mrs Wallman, Thank you so much for your feedback and we hope your husband has recovered well. We have passed your comments on to the ED team and managers, to make them aware of the issues regarding the reception staff and queuing to get to the desk (as well as your kind comments about the staff). We will follow this up with them to see what changes have been implemented. Best wishes, Patient Experience Team
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Review titled Outstanding standard of care
Rated 5 stars out of 5
by Isaac - Posted on 12 April 2024
Came in, very anxious and fatigued, for an urgent appointment after a 111 call. Staff could not have been more patient and warm towards me, and the department was immaculate. Procedure itself was efficient and as comfortable as possible. Was made to feel at ease, all my questions were answered and came away feeling well looked after - and noticed. We really don't deserve these amazing people :)
Visited Ear, Nose & Throat on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear Isaac, Thank you so much for your positive feedback. We are so pleased you had a good experience and hope you've recovered well from your procedure. Best wishes, Patient Experience Team
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Review titled Bed status it all went wrong
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2024
Day nurses were amazing but 75 year old man with ? Stroke in a chair for 11.5 hrs so far and can’t infirm when a bed will be available
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear patient, Thank you for your feedback and for your positive comment regarding our nursing staff. If you would like to feed back further about your concerns regarding your fellow patient, please contact our Patient Advice and Liaison Service (PALS): Email: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Outstanding staff .
Rated 5 stars out of 5
by Mary howarth - Posted on 07 April 2024
My daughter gave birth. from when we arrived the staff were outstanding from midwifes .students .doctors .they explained everything to us. took so much care looking after my daughter I just couldn't fault them .amazing thats all I can say .
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Mary, Thank you so much for your positive words. Congratulations on the birth of your grandchild and we hope both they and your daughter are doing well. We will pass on your feedback to the Maternity teams and share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Excellent Gastrology Department
Rated 5 stars out of 5
by Mary Burrows - Posted on 17 April 2024
Thank you so much to the Gastroenterology team at RBH today. I am just so thankful to them all Very kind, very efficient. A big thankyou to my consultant and specialist biliary nurse and their team.
Visited Gastrointestinal and Liver services on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Mary, Thank you for your lovely and positive feedback. We have passed this on to the team, as positive feedback is always appreciated. Best wishes, Patient Experience Team
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Review titled Brilliant care
Rated 4 stars out of 5
by Ben - Posted on 22 April 2024
My dad and I were made very comfortable in the Pain Management Unit, were seen immediately and given every bit of care possible during the appointment. Everyone was so professional and where we've had past issues transferring there was no problem that wasn't willingly and efficiently overcome today. Even when we needed help adjusting the seating position of my immobilised dad when passing one of the team in another area of the hospital he was more than happy to help, even in his own free time. What a nice guy!
Visited Pain Management on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Ben, Thank you so much for your positive feedback. It has been passed to the Pain Management Unit team and also shared on our Trustwide staff intranet (so hopefully the random helpful staff member will also see it!). We hope your Dad continues to experience such a good level of care. Best wishes, Patient Experience Team
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Review titled Paediatric A&E Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
This was my third visit to A&e with my children into the last 6 months. Each time I could not fault the staff. They are kind, considerate and work so well with the kids. Even when busy the staff are excellent.
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Thank you so much for your kind and positive feedback. We hope your child has recovered well. We will pass on your feedback to the A&E staff and share more widely with our colleagues. Best wishes, Patient Experience Team
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Review titled Brilliant
Rated 5 stars out of 5
by Ben Hill - Posted on 23 May 2024
I had a kidney stone, and the guys at Royal berks in Reading dealt with it brilliantly. Everything went to plan, the nurses and doctors ate absolutely superb at putting you at ease, and when I returned for the stone to be removed I was in and out in a flash. I cannot praise these guys enough. Thankyou so much!
Visited Urology on April 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Ben, Thank you so much for your positive feedback. We hope you've recovered well after your treatment. We will pass on your message to the team and also share more widely with our colleagues, as positive feedback boosts everyone's morale. Best wishes, Patient Experience Team
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Review titled No opening time details for eye emergency on RBH/NHS website
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2024
We have turned up today for emergency at Eye casualty, to be told they dont open for another half hour. Can you please update the RBH and NHS websites with the clear opening times for Eye Emergency/Casualty. People wrongly assume the times are as stated for the eye clinic which they are not. Thanks
Visited Eye - accident and emergency services on March 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear patient, Thank you for your feedback about the opening times. We have corrected the information on our websites, so that it shows the right opening times for Eye Emergency/Casualty. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust