Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service in Adult Day Surgery Unit
Rated 5 stars out of 5
by Linda Williams - Posted on 03 May 2024
I brought my 86 year old father who lives with dementia in for planned abdominal surgery today and the service was outstanding. From the anaesthetist who careful explained his recommendations to the doctor who did the same with hers and the excellent nurses and health care assistants and ports the surgery went so smoothly. All staff treated Dad with utmost respect and care and minimised any confusion by ensuring the operation was first on the list to ensure he could get home as promptly and comfortably as possible. We are very appreciative.
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Linda, Thank you so much for your very positive feedback. We hope your father is recovering well from his surgery. We will pass on your feedback to the surgical and anesthetic teams, and will also share with our colleagues across the Trust. We will also let our Dementia Lead Nurse know that her training has resulted in good care for your father. Best wishes, Patient Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Ian Frampton - Posted on 23 May 2024
Having just got back from the minor injuries unit, I just wanted to commend the staff I saw for the fantastic work they do under intense pressure. They were completely un phased by it and did a brilliant job. Gave me loads of support and great advice.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Ian, Thank you for your lovely and positive feedback. We will pass this on to our colleagues in Minor Injuries and share with our wider teams. We hope you're recovering well. Best wishes, Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Michelle - Posted on 25 May 2024
We just visited Family on Kennet ward after admittance through A&E and heard such great feedback like 'o the food is beautiful' and all the nurses (and assistants) are wonderful! They help me do this and go with me to do that. It makes such a difference to hear such amazing praise. Thank you so much for all you are doing.
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Michelle, Thank you so much for passing on such positive feedback. We are glad your family member is having a good experience whilst they're in hospital. We will pass on the feedback and your thanks to Kennet Ward staff and also the Catering team. Best wishes, Patient Experience Team
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Review titled Nice, calm environment
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
Going into this procedure I was quite nervous but the staff made me feel completely at ease, thoroughly explaining the process to me and making sure I was comfortable throughout. For a procedure that isn’t comfortable at all I had a pretty stress free experience.
Visited Diagnostic Endoscopy on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Patient, Thank you for your positive feedback. We are glad that our staff helped you to feel relaxed and comfortable during your procedure. Best wishes, Patient Experience Team
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I Just want to thank this wonderful team for their expertise and kindness. The nursing staff, CT scan team and Doctors are all marvellous. Special thanks to the wonderful doctor who explained my CT scan report and answered all my questions. This is so reassuring and eases any further stress or anxiety. He even sorted my problem and sent it to our GP so we could get a follow up quickly. I am extremely grateful to every member of NHS staff I met or spoke to on the phone for their patience and kindness.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Patient, Thank you so much for your kind words and positive feedback. We have passed it on to the teams. We hope you've recovered well. Best wishes, Patient Experience Team
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Review titled Horendous Endoscope
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2024
This is the worst endoscopy I have ever had. Even with sedation I was wretching, coughing, and feeling great discomfort. It was worse than a previous prceedure without sedation and yet the report said mild discomfort with no distress. That must be a joke
Visited Gastrointestinal and Liver services on May 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Fantastic colposcopy clinic
Rated 5 stars out of 5
by Heidi - Posted on 30 April 2024
I had a colposcopy carried out today after my smear test result had abnormal cells. The women on reception were lovely, the waiting room was spacious and bright. I was greeted by a lovely female nurse who took me to the procedure room, where I met a friendly doctor and two other female nurses. They were all very friendly and informative, chatting to me during my procedure and ensuring I could see the screen. They warned of any discomfort and asked if I was managing OK, and provided me with the aftercare information aptly. Really positive experience for the slightly concerning circumstances.
Visited Gynaecology on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Heidi, We are so pleased to hear that you had such a positive experience at your appointment. We have passed on the feedback to the teams, so that they know their hard work and compassion has been noticed. Best wishes, Patient Experience Team
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Review titled 12 week scan - Relatively poor experience
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2024
You show up to your first scan excited, nervous and wanting to see your baby. You also would like the person seeing you to be welcoming and kind to make you feel comfortable throughout the process of seeing your baby for the first time. The lady who did my scan was actually quite rude and seemed disinterested and wasn’t very friendly. As she’s meeting with expectant mums/ parents all day, you would think that she would have wanted to provide a safe and welcoming space. I cannot imagine how she would have delivered the news if anything was wrong. She also moaned at me for running late. I did call and let them know I was running 5-10mins late due to absolutely nowhere to park either in the car park or on street. We had to park a short walk away from the hospital so that added a couple minutes on. I was within the 10 minutes I mentioned being late. She said that if I was late to my 20 week scan that they most likely wouldn’t do it and I wouldn’t be able to reschedule. I thought that was a bit strange and not very reassuring for a pregnant person who is now hearing she could miss out on seeing her baby at the 20 week scan. I apologised for being late and said that it was just something out of my control that day. If what she said was true about not being able to reschedule then it seems a bit harsh as sometimes, things can happen/ get in the way. If it’s not true, then she shouldn’t be scaring people into thinking that just to prove a point. (Just to add that during my last pregnancy, everyone was so lovely, every member of staff that I interacted with! Just not great this time)
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear patient, We would like to apologise for your experiences during your visit. Please can you make contact with our Patient Advice and Liaison Service (PALS), so that we can look into what happened and address your concerns: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Adult day surgery unit
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Came in for day surgery and was waiting for hours! Got told I was next in line to go down then that suddenly changed to being last! Had no understanding for my personal circumstances taken into account and believe I was put last just because I'd explained my need to be at top of the list due to circumstances beyond my control and needing it done earliest possible time. I explained this at my pre op too! I am so angry after not eating since 7am which was 9hrs of no food just to be told to I'm last!! And could be potentially postponed if not down by 5pm!
Visited Gynaecology on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Patient, Thank you for your feedback and we are sorry that your experience did not go as expected. We have spoken with our Surgical department and they would appreciate it if you could contact our Patient Advice and Liaison Service, so we can look into what happened in more detail: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
My wife was taken to A and E via ambulance for minor cardiac arrest from work, we reached the hospital at 6.30 pm and wasn't still seen by a doctor after 8 hours. Why is it called A and E if you have to wait for that may hours to see a doctor, and wait for any treatment. She was absolutely tiered and knackered. We should have stayed home and hope for the best for fate and luck even for a heart attack to be managed. We are both nurses by profession and this hurts us at both personal and emotional level, to understand what health services have become
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
We would like to apologise for the time you waited in the Accident and Emergency department. Please can you contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened in more detail: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust