Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrific
Rated 1 star out of 5
by matthew clulow - Posted on 12 June 2024
Having to wait 6 hours only to be told I would have to wait a further few more hours I am disgusted by the level of service. I dont expect hotel treatment but I was rushed in by ambulance and was/am suffering from chronic epilepsy, I will be writing to the GMC regarding the level of help received.
Visited Intensive Care on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Outstanding practice and support
Rated 5 stars out of 5
by Laura Mulligan - Posted on 04 June 2024
All staff were professional, kind and caring. I felt greatly supported and am grateful to all staff involved. Thank you so much for your caring approach and professionalism.
Visited Diagnostic Endoscopy on June 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Dear Laura, Thank you for your positive feedback. We are glad that you felt supported and cared for by our staff during your visit. Best wishes, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Michael - Posted on 04 July 2024
Having been an inpatient in the RBH for a full 4 weeks in June/July 2024 to correct an urgent and serious problem with my digestive system, I have been extremely impressed with the world class professional care that I received throughout. All the staff with whom I interacted in the Sidmouth Ward and in Interventional Radiology have been outstanding professionals. The nurses work seamlessly as team, always patient, always positive, always caring and the same goes for the doctors, explaining each step and answering all my questions. The catering is also excellent and varied given the huge number of patients they need to serve. My experience, tough at times owing to my acute condition, has left me with a true appreciation of the quality and professionalism of the NHS in general and the RBH in particular. My family and I are truly grateful for all that everyone has done to set me on the long road for a full recovery.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Michael, Thank you so much for your incredibly kind words of praise for our staff. We hope you are recovering very well, if not already fully recovered. We will share your feedback with all the teams involved in your care and also our colleagues across the Trust. Positive feedback is very much appreciated by all members of staff. Thank you again. Best wishes, Patient Experience Team
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Review titled Fabulous staff and service!
Rated 5 stars out of 5
by Sharon - Posted on 30 June 2024
I would like to express my sincere gratitude for the fabulous support received from all practitioners during my visit to A&E today. From check in with a welcoming and friendly receptionist, to triage, nurses, radiology and Doctors - I could not be more pleased. Everyone was super friendly, showed great empathy and listened to what I had to say. They were very thorough at each stage. The speed that I was seen absolutely exceeded my expectations, in fact i was expecting a very long wait and it was the opposite. Efficient, speedy, caring, professional. I thankfully don't visit hospitals often but wanted to express my sincere gratitude to everyone for all you do.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Sharon, Thank you so much for your kind words and positive feedback. We are so glad you had a good experience and we hope you're recovering well. We will share your feedback with the Emergency department team, and also more widely with our colleagues across the Trust, as this boosts morale for everyone. Best wishes, Patient Experience Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I attended accident and emergency last week on 12th June 2024. I had physical and mental health symptoms and was treated in an unsafe manner by a member of the mental health team when I was in crisis.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled Marvellous service & great experience
Rated 5 stars out of 5
by Ian - Posted on 11 May 2024
I arrived at A&E at about 8am & was immediately sent to Minor Injuries after triage. Seen promptly by two nurses & a doctor I subsequently had an X-ray. It was all rather hectic in there but after a cycling accident I left about 2 hours later patched up & reassured. There was hardly a moment when I was not in the company of at least one of the team during the period I was there. Despite the circumstances I had found myself in it was a pleasure to have been there & treated with such professionalism & kindness.
Visited Accident and emergency services on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Ian, Thank you for your kind words of positive feedback. We hope you've recovered well from your cycling accident. We will pass on your feedback to the A&E teams and also share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Brilliant care and service
Rated 5 stars out of 5
by Laura - Posted on 25 June 2024
I would like to thank all the staff in the urology department who supported me during surgery and pre and post treatment. The staff were very friendly and went above and beyond in caring for me as a patient.
Visited Urology on May 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear Laura, Thank you so much for your positive feedback. We are happy to hear you had a good experience during your recent treatment and we hope you've recovered well. We will share your feedback with the Urology team and also with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Great Angioplasty
Rated 5 stars out of 5
by Yvonne Busby. - Posted on 16 May 2024
I didn’t have to wait too long for my angioplasty surgery at the Berks Hospital as a day patient. Everything went faultless with all the staff being polite, friendly, professional & first class. Thank you to you all.
Visited Vascular surgery on May 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Yvonne, We really appreciate your kind words of feedback. We hope you're recovering well. We will pass your comment on to the Cardiology team and also share more widely with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Adult Day Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Took a friend into Day Surgery Unit. All the staff are lovely but you are given a bed and it doesn’t even have a sheet on it, could not believe my eyes, you have to lie on a bare mattress. This is 2024 come on RBH pull your socks up you are way behind other hospitals, shame on you!
Visited Don't know on May 2024
Review titled Royal Berkshire Hospital
Replied on 27 June 2024
Thank you for your feedback on behalf of your friend. We have passed it onto the leads for the Adult Day Surgery Unit to look into. If you could contact our Patient Advice and Liaison Service (PALS), this will allow us to find out more and look into what happened in more detail. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Best wishes, Patient Experience Team
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Review titled Really good care
Rated 5 stars out of 5
by Glynis - Posted on 22 May 2024
Throughout the whole appointment I have been met by really caring professionals, made to feel very welcome and the process has been amazingly smooth and quick. Thank you.
Visited Diagnostic Endoscopy on May 2024
Review titled Royal Berkshire Hospital
Replied on 23 May 2024
Dear Glynis, Thank you so much for your positive feedback. We are so glad that you have had a swift and straightforward appointment. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust