Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Calm and friendly
Rated 5 stars out of 5
by SJB - Posted on 26 June 2024
I've experienced a friendly and efficient service when I attended Endoscopy at Royal Berks today. Staff made me feel reassured and calm when attending for Endoscopy. They were so understanding and I am full of praise for the way I was treated, both in and out of the theatre spaces. Thankyou so much to all staff involved, at the time, and, previously, with follow up appointments. You are magic.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Berkshire Hospital
Replied on 28 June 2024
Dear SJB, Thank you for your kind and positive words of feedback. We are pleased that you have had a good experience. We will pass on the feedback to our Endoscopy teams and also share with colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Impressed
Rated 5 stars out of 5
by Paul S - Posted on 22 June 2024
I was initially seen within 30 minutes, later had bloods, ECG and the attending doctor’s assessment with all the results within 4 hours—which considering it was a Friday was excellent. All the staff I encountered were friendly and supportive. I also found the hospital to look clean and tidy, so thanks to the often unsung cleaners—you’re just as important as any other department in a hospital.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Paul, Thank you for your kind words in your feedback. We are glad you had a good experience. We will share it with our colleagues. Best wishes, Patient Experience Team
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Review titled Skilled, professional and kind
Rated 5 stars out of 5
by Hazel Archer - Posted on 12 June 2024
From speaking to 111 to eventual discharge, every person and service were excellent. The Westcall GP, paramedics, emergency nurses and doctors, all deserve the highest praise. My particular gratitude goes to the young female doctor who decided to contact the on-call Opthalmology consultant, and to that consultant who promptly identified the cause of my emergency condition and treated it. I feel very grateful to the NHS and to have the RBH as my local hospital. Thank you.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Hazel, Thank you for your positive and encouraging feedback. We hope you're recovering well. We will pass on the feedback to our Emergency and Ophthalmology teams and share more widely with our colleagues. Best wishes, Patient Experience Team
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Review titled Impressive
Rated 1 star out of 5
by Alan Clifford - Posted on 06 July 2024
From diagnosis in the colonoscopy department, CT scans, the colorectal nursing team, surgery, after care on the General Surgery Ward and follow up appointments the process was smooth, timely and caring. Treatment was fully discussed and explained to myself and my wife. Questions were welcomed. In every department we were met by polite, patient, well informed, professional staff who tried their very best to achieve a good outcome. So heartfelt thanks to all concerned and a department that clearly put best practise at the forefront of their work. Impressive. We are very grateful to you all and the NHS.
Visited Colorectal cancer services on June 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Alan, Thank you for your positive and kind words of feedback. We hope you're recovering well and are pleased you had such a good experience. We will pass on your feedback to our colleagues. Best wishes, Patient Experience Team
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Review titled Exemplary Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Attended the Sonning Ward in the gynecological department today for a Hysteroscopy and was extremely impressed by the service. The doctor (consultant) and two nurses were kind, calm, reassuring and utterly professional. I did not feel rushed and their warm attitude made me relax. I wish I could remember their names to thank them personally.
Visited Gynaecology on June 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Patient, Thank you so much for your positive and kind feedback. We have passed this on to the Sonning Ward and Gynaecology teams and also shared with our other colleagues. We hope you're recovering well. Best wishes, Patient Experience Team
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Review titled Excellent Care
Rated 5 stars out of 5
by Nuala - Posted on 30 June 2024
Was seen promptly when I arrived at Chesterman Unit at 7.30am for gynae surgery. Unit was calm, organized and welcoming. After op was transferred to Sonning Ward to recover. Care from nursing staff was efficient, knowledgeable and friendly. Was discharged following evening with medicines and information necessary to enable me to manage my recovery. Throughout my 2 days at RBH I could not fault the attention I received from all the staff I encountered.
Visited Gynaecology on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Nuala, Thank you so much for your positive feedback and kind words about our staff. We hope you're recovering well. We will pass on your feedback to the teams and also share more widely with our other colleagues. Best wishes, Patient Experience Team
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Review titled Can't get out of new Outpatient Ct scan area
Rated 5 stars out of 5
by Andy Alder - Posted on 21 June 2024
Had CT scan at about 17:15 on 21/6/24, on leaving the new Outpatient CT scan area the doors refused to open. I tried the green button a few times and the light flashed but the doors stayed locked. I walked about for about 5 minutes and the doors magically opened.
Visited Oncology - Clinical on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Andy, So sorry that you were temporarily stuck in the CT scan area. We're glad you managed to get out, and apologise for any worry this may have caused you at the time. We have reported this to our Estates and Facilities team and asked that they check the operation of the door and the green door release button. Thank you for bringing this to our attention. Best wishes, Patient Experience Team
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Review titled Amazing care in A&E
Rated 5 stars out of 5
by Valentin - Posted on 23 June 2024
I was in A&e on the night of the 21st June accompanying a friend who was very unwell with severe back pain. We waited only 30 minutes for the ambulance people who were very professional and caring. We eventually got to A&e at the Royal Berks and were moved to the waiting area. The reception team were very understanding and helpful and asked the nurses more pain killers for my friend, which really made the difference for her. The nurses and the doctors were exceptionally human and competent, they made my friend feel looked after and supported. We really appreciated being seen by the Advanced practicioner with gray hair who was bery compassionate and reassured my friend. The porters were great too and helped lift her morale up during the trip to the MRI. Thank you so much everybody
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Valentin, Thank you so much for taking the time to write such positive feedback. We hope your friend is recovering well. We will share the feedback with the ED and Portering teams, and also with our colleagues across the Trust, as it helps lift everyone's spirits. Best wishes, Patient Experience Team
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Review titled Excellent service at cardiology
Rated 5 stars out of 5
by Linda Smith - Posted on 04 June 2024
Arrived early seen early, staff and went for ecg and eco referred from Doctors. Saw a consultant who was over and above, caring, friendly, explained everything. Lady who did ECG was friendly cheerful caring and explained what was occurring. Thank you all very much. Results all good a bonus.
Visited Cardiology on June 2024
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Linda, Thank you for your positive feedback and we're glad you had a good experience during your recent visit to Cardiology and that your results were good! We have passed the feedback on to our colleagues in the department and will also share more widely across the Trust. Best wishes, Patient Experience Team
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Review titled No safeguarding measures
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I attended a and e on 12th June for physical and mental symptoms, which have been ongoing over four months. The level of care was very poor that I have to now go to another an and e setting to receive safe care.
Visited Accident and emergency services on June 2024
Review titled Royal Berkshire Hospital
Replied on 20 June 2024
Dear patient, We are sorry to hear that you didn't have a good experience during your recent visit. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust