Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shocking treatment
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
We visited paeds A&E and spent 9 days on Dolphin ward for my baby to have no treatment or diagnosis. Only after discharge another hospital diagnosed using the scans. It took days upon days to get tests they deemed relevant as they didn’t have the right staff members working, one department has only 2-3 people capable of reading test results for kids and all of them were on annual leave at the same time. It seems the nhs can’t help over bank holidays or half term. Some staff were rude and judgemental and gave wrong information about caring for my baby (e.g. how to safely make formula). Saw a different Dr every day and nobody communicated to each other so I had to update each new dr every time.
Visited Children's & Adolescent Services on May 2023
Review titled Royal Berkshire Hospital
Replied on 26 June 2023
Dear Parent Thank you very much for the feedback; we are very sorry to hear about your experience. We are always keen to improve our service and if you would like to discuss these matters further, please contact our PALS team and we can arrange a meeting with the matron for the service. Telephone: 0118 322 8338 or Email: PALS@royalberkshire.nhs.uk Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Positive experience
Rated 5 stars out of 5
by Mark D - Posted on 14 June 2023
Day op in urology. Great staff and surgical team. Professional, courteous and caring Pre op and post op care great Communication very good Thanks all
Visited Urology on April 2023
Review titled Royal Berkshire Hospital
Replied on 19 June 2023
Dear Mark Thank you for posting about your experience in the day surgery unit for a urological procedure - it is very pleasing to read that the team treated you well. Your review has been shared with Urology and their senior managers and we hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic care
Rated 5 stars out of 5
by Louise - Posted on 20 April 2023
Had to take my 12 year old to children's A&E after he hurt his arm. Everyone we met was kind courteous and extremely helpful , and I cannot fault the care we received. So grateful to have our NHS .
Visited Accident and emergency services on April 2023
Review titled Royal Berkshire Hospital
Replied on 24 April 2023
Dear Louise Thank you for your review. It is wonderful to hear that you and your son had such a good experience in the paediatric emergency department. Your feedback has been shared with the team and we hope your son's arm is now on the mend. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
I'm very disappointed that my minor surgery has been cancelled by Gynaecology Dept. I had this procedure initially booked in February 2023 on 2ww but I've never received an appointment letter from them so I missed it. The doctor apogised for the admin error and told me I will be booked for the next one in April as they need to see me very soon. I found out today that the surgery was cancelled and I will be booked in June! The manager was empathic when I called them but I just feel very let down by Gynaecology Dept. The reason for cancellation was that I've been downgraded from 2ww and can wait a bit longer. However, they still haven't finished all the investigations which were supposed to be done during this procedure.
Visited Gynaecology on April 2023
Review titled Royal Berkshire Hospital
Replied on 27 April 2023
Dear Patient Thank you for posting a review. We are very sorry that you have had this experience; we would be very happy to discuss your concerns with you if that would be helpful? If you would like us to do that, please contact us via the PALS team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Exceptional & compassionate care
Rated 5 stars out of 5
by Twin Cathie - Posted on 28 April 2023
My twin brother had been under the care of the NHS for several years and was always happy with the care and attention he received. He spent the last days in intensive care and was always so well attended. The staff were exceptional and he was happy and content and joking until the end thanks to the amazing doctors and nurses who even sang happy birthday just days before he passed. Their care extended to our family and friends and they always kept my brother and us well informed about his condition. Thank you to the other departments who also cared for him before his transfer to ICU.
Visited Intensive Care on April 2023
Review titled Royal Berkshire Hospital
Replied on 02 May 2023
Dear Cathie Thank you so much for posting about your late brother's experience of care at the Royal Berkshire Hospital. Your kind words have been shared with the ICU team and their senior managers - they will be heartened to read that your twin and family felt so well supported during his final days. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Rude sanographer at my 20 weeks scan
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
I was attending my scan for the second time as first time wasn’t clear. The sanographer who saw me came into the reception and was rude to the reception staff for knocking her door while she was another patient. When I saw her she was very short conversation and snapped at me when I asked her a question.I was still experiencing unclear scan with my baby and she allowed les than 5 minutes to go to the bathroom of baby moves it’s position. I came back quickly some vital were unclear to be seen.I was allowed any more time.I’m a high risk mother with GD . She refused to give me any more time or invite me back. I felt very anxious it hasn’t happened to me before. The lady was not nice. I don’t expect anyone to experience that kind of behaviour.
Visited Obstetrics And Gynaecology on April 2023
Review titled Royal Berkshire Hospital
Replied on 24 April 2023
Dear Patient We are very disappointed to hear that your experience at your 20-week scan was not as you would have expected. This is not the behaviour that we expect from our sonographers and we all try to respect each other and our patients. We welcome feedback and will do all we can to rectify this behaviour. If you would like to contact us via our PALS department and provide more detail, we will be able to investigate further. Telephone 0118 322 8338 or email PALS@royalberkshire.nhs.uk Unfortunately, there are times that we cannot complete scans, usually due to the position of the baby. The policy is to invite the patient back for a second scan to try to complete the anomaly test. If the anomaly scan still cannot be completed, we usually do not offer any more scans but we can discuss in more detail when you get in touch with PALS. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Dermatology outpatients 2 South block - Excellent
Rated 5 stars out of 5
by C. Leydon - Posted on 11 April 2023
Attended South black outpatients 2 this morning in order to have a minor op procedure with dermatology. I would like to commend the 3 ladies working there, a specialist nurse and 2 other nurses. All 3 were amazing and could not be more helpful, very professional and compassionate, explained in detail the procedure, risks, aftercare etc. I would also like to state the lady on reception in this area was also excellent. They are a credit to the hospital. Thank you.
Visited Dermatology on April 2023
Review titled Royal Berkshire Hospital
Replied on 12 April 2023
Dear Patient Thank you for posting about your experience in the Dermatology outpatient clinic - it is great to hear that you had such good care and reassurance from the staff there. Your review has been shared with the team and their senior managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Amazing staff at children's ward
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
My son had a blood test today at the children's ward... The staff were amazing!! They entertained him so nicely and cared so much. The whole experience was done so quickly and my son was given a Easter egg at the end. Amazing staff they went above and beyond... Thank you!!!
Visited Children's & Adolescent Services on April 2023
Review titled Royal Berkshire Hospital
Replied on 17 April 2023
Dear Parent Thank you for taking the time to provide feedback regarding your son's blood test on the Children's ward in the Royal Berkshire Hospital. Your kind words have been shared with the team there, who will be delighted. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Brilliant service today
Rated 5 stars out of 5
by Pauline Foy - Posted on 18 April 2023
I went to have a blood sample taken today for the first time in 40 yrs it wasn't painful and was dealt with quickly by the staff member. She was professional, competent and capable, quick, slick service. Thank you very much.
Visited Phlebotomy services on April 2023
Review titled Royal Berkshire Hospital
Replied on 19 April 2023
Dear Pauline Thank you for posting a review of the excellent service you received in the Royal Berkshire Hospital phlebotomy (blood test) unit. Your feedback has been shared with the team there. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Best care possible
Rated 5 stars out of 5
by Dr Donna Lockhart - Posted on 25 March 2023
My husband had a heart attack a few days ago. The ambulance came in minutes. The catheter lab was ready for him on arrival. His clot was busted within minutes and stent placed. He was attended by consultants and amazing nurses all of whom couldn’t have done more to reassure me while I waited for him to come back onto the main ward. Amazing care. Thank you.
Visited Cardiology on March 2023
Review titled Royal Berkshire Hospital
Replied on 28 March 2023
Dear Dr Lockhart Thank you for providing feedback about your husband's care in our Cardiology Unit. It is fantastic to read that he was treated so promptly and professionally. We hope he is now recovering well. Your review has been shared with the Cardiology Team and the Trust's clinical leads. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust