Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Royal Berks Hotpial A&E, DVT clinic, xray and ultrasound
Rated 5 stars out of 5
by julie Alexander - Posted on 31 July 2023
Had to visit on doctors advice. All department very good and caring, staff incredible they deserve any praise they get.
Visited Don't know on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear Julie Many thanks for posting a review of your visit to our Emergency Department, DVT clinic and Radiology - your feedback has been shared with all of the teams involved in your care. It is great to read that you found the staff to be so caring and attentive. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Horrible service
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2023
I had a referral to dermatology which took 6 months to go through. I was never given a face to face appointment for anyone to see my acne I was just asked to send over pictures which doesn’t really get across the severity of the pain I’m in. When I asked to be put on acutane they refused and when I asked why they said we needed to try other things first. I have already tried 2 other types of antibiotics and 3 types of topical lotion- is that not enough! When I found a combination that calmed it down slightly I was told they would prescribe me that again - this was in July. It’s now December and no prescription has arrived with my pharmacy and there is no record of it ever being raised to go to my doctors for approval. Every time I try to call I am pushed away and being told that they will be in touch. My acne is now back at a point where it’s extremely sore and I have no medication to help get rid of it. This is really poor and frustrating and really negatively affecting my mental health.
Visited Dermatology on July 2023
Review titled Royal Berkshire Hospital
Replied on 04 January 2024
Dear patient, Thank you for getting in touch and sincere apologies for the difficulties you're having in obtaining your prescription. To be able to look into this further for you, please contact our Patient Advice and Liaison Service (PALS), who will be able to speak with the Dermatology department, to find out what is happening. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Many thanks, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Superb care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The staff on Dorrel ward are magnificent. Everything was explained to me in detail about my treatment. I stayed overnight and the doctors, nurses and other staff were wonderful , caring, thoughtful and helpful . Nothing was too much trouble . It’s just such a shame that I had to wait in A and E for 8 hours before being admitted.
Visited Ear, Nose & Throat on July 2023
Review titled Royal Berkshire Hospital
Replied on 20 July 2023
Dear Patient Thank you for your feedback - your review has been shared with the Head and Neck team and their senior managers. It is fantastic to read that you felt so well cared for. We hope you are now recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Superb professional service
Rated 5 stars out of 5
by Albert Young - Posted on 28 July 2023
I wish to commend the service I received yesterday by your Audiologist at the Wallingford Community Hospital. Her professionalism and approach was outstanding . She restored my social communication through the improved hearing aids - I left the engagement feeling entirely different . Please thank her .
Visited Audiology services (community) on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear Albert Thank you for giving feedback on our Audiology service. It is wonderful to read that your audiologist made such a positive change to your hearing - your review has been shared with the entire team, who will be delighted. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Good experience
Rated 5 stars out of 5
by Phil C - Posted on 06 July 2023
I used the main X-ray walk-in service today. From start to finish I was there 35 mins. Which for a walk-in service seems to me great. I was processed through reception very efficiently and politely, all the staff were very helpful. A big Thanks to all I met.
Visited Diagnostic Imaging on July 2023
Review titled Royal Berkshire Hospital
Replied on 10 July 2023
Dear Phil Thank you for posting a review of our Radiology service - we are pleased to read that you found it efficient and that the staff were polite and helpful. Your feedback has been shared with the team. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Amazing performance
Rated 5 stars out of 5
by David Stamp - Posted on 28 July 2023
I was admitted to the CCU having suffered chest pains on and off for 12 hours. Within 50 minutes I had received treatment to address the issue (through angiogram and angioplasty. The medication and treatment I received resulted in all residual pain having disappeared by the following lunchtime. The nursing staff were incredible. Ever efficient, compassionate and always attentive. Their subtle use of humour helped ease the tension of the situation. My medication and recuperation schedule was clearly explained. I cannot think of a single thing that could have been done better
Visited Cardiology on July 2023
Review titled Royal Berkshire Hospital
Replied on 31 July 2023
Dear David Many thanks for posting about your experience in our Cardiac Care Unit - your feedback has been shared with the Cardiology team and their senior managers. It is fantastic to read that you were so impressed with the service and that the staff treated you with kindness and efficiency. We hope you are now feeling a lot better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Long waiting time
Rated 1 star out of 5
by Samvarth - Posted on 22 June 2024
I visited here for chest pain and waiting for more than 4 hours without any call for test results consultation. Receptionist told us 2 hours rs before that test results are ready and the reports are with doctor. Still waiting
Visited Accident and emergency services on June 2023
Review titled Royal Berkshire Hospital
Replied on 01 July 2024
Dear Samvarth, We are sorry that you are not happy with the length of time you had to wait to get your test results. Please contact our Patient Advice and Liaison Service (PALS), so that we can look into what happened: pals@royalberkshire.nhs.uk Best wishes, Patent Experience Team
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Review titled A&E Eye Department A Wonderful Team
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I Just want to thank this wonderful team for their expertise and Kindness. The reception staff, HCA’s , Nursing staff and Doctors all marvellous.A very well run department. Following an accident under their care and support my sight has made a full recovery.Thank you all very much for the amazing work you do each day.
Visited Eye - accident and emergency services on June 2023
Review titled Royal Berkshire Hospital
Replied on 22 June 2023
Dear Patient Thank you for posting about your positive experience in our Eye Casualty Department - it is great to hear that you received great care and attention. Your review has been shared with the team, who will be very pleased. We are so glad to hear that your sight has made a complete recovery following your accident. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Efficient and kind
Rated 5 stars out of 5
by Margaret gatland - Posted on 19 May 2023
I attended Aand E last night 18th May with ahead wound and fractured wrist. The staff were all fabulous. Kind and caring and very efficient. Special thanks to the lovely nurse who dressed my wound and stitches it. I hardly felt a thing. Amazing service. Thank you.
Visited Accident and emergency services on May 2023
Review titled Royal Berkshire Hospital
Replied on 22 May 2023
Dear Margaret Thank you for posting a review about the care you received at our Accident and Emergency Department - it is wonderful to read that you found the staff so kind and efficient. Your feedback has been shared with the team in A&E. We hope you are now feeling a lot better and are recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Every department we when into the care briliant
Rated 5 stars out of 5
by Charles Cox - Posted on 03 June 2023
From the time we arrived at AE we my wife was treated with care and respect all of the staff were very caring my wife is 81 years old and they made her feel safe and cared for i can not thank all of the staff enough for taking great care of her for me
Visited Accident and emergency services on May 2023
Review titled Royal Berkshire Hospital
Replied on 06 June 2023
Dear Charles Thank you so much for posting a review about your experience when your wife was admitted to our emergency department (A&E). It is wonderful to read that you both felt safe and well cared for and that your wife was always treated with respect. We hope she is now recovering well. Your review has been passed on to the team in A&E. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust