Queen Victoria Hospital (East Grinstead)
Holtye Road, East Grinstead, West Sussex, RH19 3DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Queen Victoria Hospital (East Grinstead).
Reviews
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Review titled Completely useless
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Went to urgent care with a UTI which is shows they should be able to assist with according to the hospital's own website. When we arrived we were just told to take a seat. Nobody at this point took my our name or why we were there. After half an hr wait we taken to triage and was then asked for our details. We explained the symptoms and was told they couldn't help as they don't do prescriptions. Again, this is contrary to what is shown on the NHS details online for this service. We then were told to go to another emergency centre. It was a complete waste of everyone's time, including the hospital staff. If they do not treat this, then don't show it on the website, and the staff should be asking why we are there when we first arrive rather than making us wait when they are unable to help. Crawley was excellent when we went there, so we will not return to this service again as completely useless.
Visited Urgent care centre on November 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 13 November 2023
Good morning, Thank you for taking the time to share your experience of your MIU visit with us here at Queen Victoria Hospital. We would welcome the opportunity to look into your experience further so that we can learn the lessons from it. To do so we would need to know a little more about you and could I please, therefore, ask you to contact us at qvh.pals@nhs.net. Kind regardsChris Parrish
Provided by Care opinion
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Review titled Aggressive skin cancer
by Harry625 - Posted on 05 January 2024
I cannot speak highly enough about the treatment I received from initial referral through 3 operations. From the outset I was treated with warmth by all staff who were very friendly from reception right through to surgery and recovery. Every person introduced themselves by their first name, described their role in simple terms, provided clear and unequivocal information regarding my cancer and the procedures that they would be performing including the associated risks. The time and care provided was exemplary, nothing was rushed or too much trouble. Their world appeared to revolve around me, even adapting dressings appointments to facilitate previous commitments. On my one night stay on Daisy ward I was treated like a VIP with the same warm friendly care and attention.
Visited October 2023
Provided by Care opinion
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Facial palsy clinic
Rated 5 stars out of 5
by ROBERT PHILIP FELD - Posted on 08 October 2023
I have treatment every four months so a regular. I am in awe at the professionalism and dedication of each and every member of staff each and every time I attend.
Visited Plastic surgery on October 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 27 October 2023
Good afternoon, The team take pride in the way they provide care to each and every patient. It is truly appreciated that you'd share such kind words from seeing this in action and what you have witnessed when you've attended clinics. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Brilliant Care
Rated 5 stars out of 5
by Maureen Smith - Posted on 15 September 2023
From initial consultation leading to op all staff from reception to arrival in theatre were very caring, helpful and friendly. The team in theatre put me at my ease. I had local anaesthetic in my lower leg and was reassured by team at all times during the process. I am now resting at home having been given recovery instructions. Check up in a week’s time. I was originally registered as an in patient but was able to go home same day. I am so thankful for the treatment I received from all medical staff.
Visited Plastic surgery on September 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 02 October 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is lovely to read that you had a positive experience here at Queen Victoria Hospital. It's also great to note that this extended all the way from initial consultation to the day of your surgery. I trust it will extend into your aftercare too. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Great hospital trust
Rated 5 stars out of 5
by Md shariful Islam - Posted on 22 September 2023
After waiting 12 hours in emergency department we was referred to Queen victoria Hospital.The care we received from all doctors, nurses and admin was outstanding.they were very serious about our concern and act promptly with care,support and reassuring which a patient need in distressing situation.God Bless you all and thank you very much.
Visited Ear, Nose & Throat on September 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 02 October 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is pleasing to hear that all the staff you encountered were caring, compassionate and supportive. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled A lovely example of NHS teamwork at its best
by Mummy M - Posted on 23 November 2023
I brought my child to the minor injuries team as they'd injured their arm during PE at school. The nurse in minor injuries was reassuring and helpful as was the lovely team in radiography. It was the first x-ray my child had received and they were understandably scared. One of the assistants reassured them, explained what the noises were etc and made the whole experience much better than it could have been. A lovely example of NHS teamwork at its best. (And thankfully just a sprain, no break).
Visited August 2023
Provided by Care opinion
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 23 November 2023
Thank you so much for your lovely feedback which I will share with the teams
Provided by Care opinion
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Review titled Can not fault this facility
Rated 5 stars out of 5
by Daniella Mills - Posted on 28 August 2023
This is a super busy department, however the care and kindness shown to me were second to none. From reception to x-ray, physio to consultant and all the staff in surgery, I was blown away. And I just want to say thank you for helping me in my time of need. Xx
Visited Plastic surgery on July 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 08 September 2023
Good afternoon, Thank you for taking the time to share such lovely feedback. It is always wonderful to read of the positive experiences that our patients have, especially when those experiences are across all of our services here at Queen Victoria Hospital. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Adam watts - Posted on 12 June 2023
I’m not from this area but had an accident which involved breaking my collar bone, the doctors and nurses that looked after me were really good and had an amazing bedside manner, I was in there for a long time but it was busy so it’s to be expected
Visited Urgent care centre on June 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 30 June 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is wonderful to read that you found your experience here at the Queen Victoria Hospital a positive one. It's especially pleasing to hear that the care you received from all staff was what you needed at that time. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Thoughtful, kind, clean and friendly
Rated 5 stars out of 5
by Emma Logie - Posted on 14 June 2023
I just had day surgery, wisdom teeth removal under general anesthesia. Every single person I encountered from the various receptions right through to nurses, surgeons and health care workers were friendly and kind. I've never been at a more thoughtful hospital. Little things like dressing you in your gown, providing ice cream in recovery and sending you home with pain relief and ice packs - without asking for it at all - made a huge difference. There was a wait but because of the thoughtfulness of the staff I didn't feel any frustration.
Visited Oral and Maxillofacial Surgery on June 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 30 June 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is lovely to read that you had a good experience here at Queen Victoria Hospital. It's especially pleasing to hear that the staff you encountered were warm and friendly and the little touches made such a positive impact. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
The staff here were absolutely fantastic. They were friendly, really helpful, just generally lovely. Despite being really busy they didn’t show that at all and were just generally brilliant. I couldn’t be happier with the service I received. I also saw them deal with other people, including an upset child, and they were so friendly and sympathetic. Thank you to you all
Visited Urgent care centre on May 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 30 June 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is wonderful to read that you found staff so helpful and friendly here at the Queen Victoria Hospital. We always look to provide an excellent patient experience and hearing how this impacts on our patients and others only encourages us to improve our service further. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
Information supplied by Queen Victoria Hospital NHS Foundation Trust