Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous staff
Rated 5 stars out of 5
by Patricia Wills - Posted on 17 November 2022
Visited breast care clinic for check up. Staff were lovely and extremely efficient. Scanned, x-ray & thorough examination all done kindly & professionally. So grateful to all those brilliant women for making my visit relaxed and stress free. You gals rock! Thanks.
Visited Breast cancer services on November 2022
Review titled Queen's Hospital Burton
Replied on 18 November 2022
Good afternoon- ID 29583 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Breast Unit at Queens Hospital Burton. I will forward your kind comments to the manager for this service to share with all the staff. Thank you again for taking the time to write it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Great experience
Rated 5 stars out of 5
by John Delderfield - Posted on 09 November 2022
Was in for a coronary angiogram to investigate chest pain and shortness of breath. Very well looked after for the fours hours I was at the clinic. All the staff were very friendly and professional.
Visited Cardiology on November 2022
Review titled Queen's Hospital Burton
Replied on 30 November 2022
Good afternoon- (Pals I.D-29792) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on in the Cardiology department which you visited recently. We will forward your kind comments to the manager to the Cardiology department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Positive labour and delivery experience
Rated 5 stars out of 5
by Emily H - Posted on 22 December 2022
I had a wonderful experience in the labour ward at Queens Hospital, the care was truly personal and I had 2 midwives with me at all times monitoring my progress. They were also so attentive to my birth wishes and looked after my birthing partner wonderfully too. This hospital is far away from where I live so wasn’t my initial choice but after giving birth here I would definitely travel out of my way to be there again! The 2 ladies who looked after me during my birth are truly amazing!!!
Visited Maternity services on October 2022
Review titled Queen's Hospital Burton
Replied on 23 December 2022
Good morning Emily- ID 30261 It was very kind of you to take the time to write to the hospital; I am pleased to hear that both you and your partner had a positive experience and that you wish to express your grateful thanks to the staff on the labour Ward at the Queens Hospital where you had your baby. I will forward your kind comments to the manager for the Labour Ward to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent care received
Rated 5 stars out of 5
by Tony Worton - Posted on 18 October 2022
I was taken to Queens Burton by ambulance yesterday afternoon and I wanted to express my thanks to all involved in helping me. From the time I entered the resuss ward to the time I left at 11pm I was looked after wonderfully. I was kept informed at all stages and monitored constantly. The relevant tests were carried out as quickly as possible and the resident doctor who saw me explained everything very clearly and made sure as far as possible things were ok before I was allowed home. Many thanks to all involved, my personal dealings with Queens has always been excellent.
Visited Accident and emergency services on October 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon- (Pals I.D-29100) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Great Practice
Rated 5 stars out of 5
by Paul McDonnell - Posted on 12 October 2022
I attended the Eye Clinic for Cataract Surgery January 2022 While having my first test done, the Consultant was looking at a lump by my left Eye. I explained that my GP was going to scrape it off. He said it should not be scraped off, and asked me if I would like it removed, I was only too pleased to say yes, but even more pleased when he said I will do it now. All went well, but four weeks later I was phoned and told the Consultant wanted to see me the next day. Skin Cancer was confirmed by the biopsy, so I was booked in for another operation. This time it meant the Consultant had to go deeper and a bigger cut. I was so happy when I finally got the results to say, I was now clear of the Cancer. The Consultant was excellent, and so were all the Team. The same Consultant went on to perform the Cataract surgery, and I finally got my second Catarrh surgery done in September 2022. Going on my experience, I would highly recommend the Eye Clinic to anyone. Only have very high praise for the Consultant, and all the Team. They are all very reassuring, kind, and very polite. I do not think I could get any better treatment anywhere. So if you are waiting to have Cataract Surgery and Burton Eye Clinic, be assured you will be in very good hands. I would just like to say a Very Big Thank You, to the Consultant, and all the Team at the Eye Clinic. My Treatment was First Class
Visited Ophthalmology on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon Paul- (Pals I.D-29097) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the eye clinic at the Queens Hospital which you visited recently. We will forward your kind comments to the manager for the eye clinic at the Queens Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Concerning
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
I had to take my poorly son of four years of age in with breathing problems and waited over 5 hours to be seen. Adults were seen over poorly young children and babies which is wrong and there was hardly any staff. No bedding or blankets. My son had to lie on a rubber bed. When through to see the doctor and nurses the staff are good and some staff are so lovely but the system of the place is terrible. My son finally got help at 6am which was medication within minutes which helped his breathing but he had to struggle for hours beforehand. Why? Didn’t expect to be in burton A&E for 9 hours.
Visited Accident and emergency services on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon-(Pals I.D-29098) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
Sat to wait in the waiting room for 3 hours even tho I've had previously had a cardiac arrest. I've had an ecg but bloods am still waiting 4 hours in a awful hard chair. I have chest pain what I came in with
Visited Accident and emergency services on September 2022
Review titled Queen's Hospital Burton
Replied on 27 October 2022
Good Afternoon- (Pals I.D-29099) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust