Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Emergency
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Horrible emergency I waiting here 12 hours and still no one see me due they are bussy eaven if I'm pregnent and I got pain.
Visited Accident and emergency services on February 2023
Review titled Queen's Hospital Burton
Replied on 15 February 2023
Good Afternoon- Pals Concern -31341 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Diabolical care
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Some of the navy blues in this department need to consider a change of professional. Attitude, conduct, patient safety and experience the worst ive ever seen it. Will be making referrals regarding fitness to practice. Health care support workers are excellent- kund caring and compassionate, though how they can be considered a 'support' given that they are leading the way in patient care, is beyond me.
Visited Accident and emergency services on February 2023
Review titled Queen's Hospital Burton
Replied on 23 February 2023
Good Afternoon- (Pals I.D-31526) Thank you for contacting the Trust about your recent experience within the the University Of Derby and Burton Hospitals Foundation Trust. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Was admitted as an Emergency,during the course of my stay I experienced excellent care from the Staff.Queen’s Hospital should be very proud of the care they are giving,cannot fault it and the food is good.
Visited Gastrointestinal and Liver services on February 2023
Review titled Queen's Hospital Burton
Replied on 23 February 2023
Good afternoon- (Pals I.D-31530) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Queens Hospital Burton requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Long wait times
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
I was in A&E due to a few emergency issues I suffered including my heart. The first 2 times I was seen within the first hour but then it was just a check every 2 hours. 11 hours wait time and the number in A&E kept going up with hardly anyone being seen from the walk in side. I was only waiting to see the doctor but that didn't seem to be happening for anyone waiting. The chairs are not comfortable for a wait that long and when you have to attend alone due to the hosptial not allowing anyone with you then it is hard to go toilet.
Visited Accident and emergency services on January 2023
Review titled Queen's Hospital Burton
Replied on 02 February 2023
Good morning ID 31032 Thank you for contacting the Trust about your recent experience within the A+E department at the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to us and we will feedback the outcome from our investigations in due course;uhdb.contactpalsburton@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Impressive Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
Really impressed with the speed and helpfulness of the staff in A & E. I attended with my girlfriend who had a suspected broken arm. She was seen by triage within an hour, then sent to X-ray where she was xrayed and sent back to A & E within 25 mins. On return to A & E she was told her arm was broken and was put into a cast, again within the hour. I wasn’t looking forward to going into A & E but was pleasantly surprised by their efficiency and politeness. Thank you to all the staff at Queens
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30219 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
My 14 month old baby has a viral infection what i was told this evening a nurse did all the checks on sophie but when all that was done she states a statement i will never forget a n e is for emergencies not something like this sjes 14 months old who hadnt eaten for weeks hardly drinks her milk and just looks so poorly to me told that by a nurse is wrong not happy at all
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30224 Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2022
I am grateful to everyone who helped me through my experience, ambulance crew and staff in A & E. I was treated with kindness and respect, and during the hours I was in the unit I observed the same treatment consistently between staff themselves and their treatment of other patients. I felt re-assured and in safe hands throughout. I know its impossible to be specific but I do want to record my grateful thanks to the unit.
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 30 December 2022
Good morning – ID 30326 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the A+E at Burton Queens Hospital. I will forward your kind comments to the manager for A+E to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Arrived 10.00pm. Triaged at 12.30am ish. Treated at 5.30am ish. Left at 7am.....8hours approx....I am 78yrs old. I was in some discomfort. Seated on split plastic chairs all that time waiting. Hot drinks machine out of order. No food in other machine. Disorganised and chaotic in the treatment area. Didn't see any management walking around managing the chaos. Why couldn't I have been given a treatment time appointment then I could have perhaps gone to get something to drink during the eight hours. During this time people were arriving in some considerable pain and being asked to wait for two hours in pain before being triaged. Why do human beings treat human beings in such an inhumane way. Absolute shambles certainly had my eyes opened and now believe what I thought was press hype.
Visited Accident and emergency services on December 2022
Review titled Queen's Hospital Burton
Replied on 28 December 2022
Good Morning- (Pals I.D-30279) Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Service
Rated 5 stars out of 5
by Ian Lane - Posted on 14 December 2022
I attended the Endoscopy Department at Queens Hospital Burton on Trent for a gastroscopy and was delighted with the service I received. All of the staff involved were extremely friendly, professional and took great care and time to guide me through the procedure and to explain the results I don't believe I have ever been better cared for in a hospital environment.
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled Queen's Hospital Burton
Replied on 22 December 2022
Good afternoon- Pals I.D-30221 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Endoscopy Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent treatment in 2 departments in one day
Rated 5 stars out of 5
by Sarah Shuttleworth - Posted on 22 December 2022
My dad had an MRI scan and then a visit in treatment centre for eye test etc which had re scheduled due to his consultant having covid. He struggled to walk. All staff absolutlely fantastic, helpful and a great sense of humour. They do an amazing job.
Visited Don't know on December 2022
Review titled Queen's Hospital Burton
Replied on 23 December 2022
Good morning Ms Shuttleworth- ID 30259 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you both had a positive experience and that you wish to express your grateful thanks to the staff on the MRI and Eye Test clinic’s at the Queens Hospital Burton. I will forward your kind comments to the managers for these departments to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service(PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust