Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful service.
Rated 5 stars out of 5
by Elaine James - Posted on 13 November 2023
I received an appointment for Orthopaedics. I was seen by consultant, his manner and treatment to me just wonderful..... explained everything, extremely courteous! very gentle when manipulating my arm and then very quickly organised various courses to take to determine how to proceed. Extremely impressed. Nurses are caring and the whole department has a very happy atmosphere. Well done Burton Orthopaedic Department...you are a department that needs to be emulated in other hospitals.
Visited Orthopaedics on November 2023
Review titled Queen's Hospital Burton
Replied on 28 November 2023
Good Morning, Elaine - (Pals Ref: 38115) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Orthopaedic Department which you visited recently. We will forward your kind comments to the manager for the Orthopaedic Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 27 November 2023
Given an appointment for MRI scan by letter, then had text which stated a different time. I have tried to contact the Hospital/department only to get cut off and then they have taken the phone off the hook. so I can not confirm the appointment time. Same thing happened when I tried Derby switch board.
Visited Urology on November 2023
Review titled Queen's Hospital Burton
Replied on 29 November 2023
Good Afternoon- (Pals Ref: 38146) Thank you for contacting the Trust about your recent experience within the UHDB Hospitals of Derby and Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Wonderful staff
Rated 5 stars out of 5
by Amanda - Posted on 21 November 2023
I had a gastroscopy at Queens Hospital today and the staff were so kind and reassuring. I was incredibly nervous before this procedure and everyone involved - the triage staff nurse, the nurse who fitted my cannula, the nurse who held my hand through the procedure, the consultant who completed the procedure, and the discharge nurse - were all so very friendly which made the procedure much more bearable. I just wanted to say thank you for being so compassionate. Everybody went above and beyond to make me as comfortable as I could be.
Visited Don't know on November 2023
Review titled Queen's Hospital Burton
Replied on 29 November 2023
Good Morning, Amanda. - (Pals Ref:38145 ) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Endoscopy Department which you visited recently. We will forward your kind comments to the manager for Endoscopy Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A&E waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2023
I had been referred to A&e from an out of hours GP - I was there over 4 hours before even being seen by triage and then another 2 hour wait before a nurse attempted to take my bloods, unfortunately they was unable to take them so it required a doctor to do this, however they explained they are not sure when they can get a doctor to do this bloods as it was very busy that evening. I spoke with one the nurses and asked how long roughly this could all take And she explained when a doctor finally gets round to do my bloods it can take over an hour for the results and then they would be unsure how long before a doctor could review this. I had already been waiting over 6 hours so ended up discharging myself as it would have made no difference. I had just been sitting there for over 6 hours with no treatment.
Visited Don't know on November 2023
Review titled Queen's Hospital Burton
Replied on 28 November 2023
Good Morning, Pals I.D- 38116 Thank you for contacting the Trust about your recent experience within the UHDB Derby and Burton Hospitals. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great Care
Rated 5 stars out of 5
by Anne Lewis - Posted on 21 November 2023
''I was on Ward 3 for an extensive period. In the time I was being treated the care I received at Burton was 2nd to none. This care came from the domestics, catering, HCAs, nurses, doctors, physio, OT, porters, Chaplain, Priest & others carrying out tests/scans etc. Nothing was too much trouble, people went the extra mile in ensuring I had everything I needed. The staff (despite being a very busy Ward) managed to treat me as an individual amongst their numerous other patients. I was treated with care, kindness and understanding throughout my stay. This was given by all the day and night staff. They also never complained with the amounts of drinks they made me both day and night when I couldn't sleep.0 The doctors also went above and beyond in liasising with other Specialists to ensure the best treatment on my behalf. The domestics kept the wards/room etc spotless which was very reassuring when using the hospital facilities. Due to dietary needs catering bent over backwards to accommodate me and the food provided was great/lots of choice on the menu. My Spiritual needs were also met by the Hospital, with regular visits to me by both Chaplain and Priest. Again a holistic approach to a patients needs & was much appreciated. Then I had the input of the Physio and OT, who gave me information and arranged equipment/services for home. All of this makes the difference to a stay in hospital and recovery. My experience of Burton hospital has been a very positive one from being admitted. Well done all staff at this hospital''
Visited Respiratory Medicine on October 2023
Review titled Queen's Hospital Burton
Replied on 04 December 2023
Good morning Anne (Pals I.D-38252) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 3 which you visited recently. We will forward your kind comments to the manager for Ward 3 requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Fantastic care at Treatment Centre
Rated 5 stars out of 5
by Joanna Dimitriou - Posted on 16 August 2023
I recently had surgery (tonsillectomy) at the Treatment Centre in Queens Hospital Burton and was delighted with the care I received. All of the staff involved, especially the nurses, were extremely friendly, professional and caring. They took time to explain everything to me from the procedure to aftercare and medication. They treated me like a human being and reassured me when I got anxious just before the surgery. Only thing was that I would have appreciated a bit more privacy and quiet when recovering in the ward after my surgery as my bed was right next to the nurses offices so it was quite loud and busy. Nevertheless, everything else was stellar - I don't believe I have ever been better cared for in a hospital environment. Thank you to all the staff at the Treatment Centre!
Visited Ear, Nose & Throat on August 2023
Review titled Queen's Hospital Burton
Replied on 24 August 2023
Good morning- (I.D-36111) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on (insert ward/department) which you visited recently. We will forward your kind comments to the manager for (insert ward/department) requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled A weeks stay
Rated 5 stars out of 5
by Sara Poole - Posted on 12 August 2023
I went to A&E after feeling unwell for a while, was seen within 15 minutes and put on AMU for 2-3 days. The staff were friendly and helpful. I was then put on Ward 8 which was the same, staff couldnt do enough for you. One day they got the meal wrong but they helped me recover and discharged me. Doctors and nurses very informative and couldnt have asked for better care. Thank you Burton Hospital
Visited Gastrointestinal and Liver services on August 2023
Review titled Queen's Hospital Burton
Replied on 17 August 2023
Dear Ms Poole- ID 35962 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff from AMU and Ward 8 at Queens Hospital Burton. I will forward your kind comments to the managers for these areas to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled overall care
Rated 5 stars out of 5
by Michael Blake - Posted on 28 July 2023
arrived at burton hopital with severe chest pain completed various tests blood, scan, and xrays all of which were completed quickly it found i was having a heart attack and prompt decision was made to transfer me to derby royal for operation, the care and service received from burton hospital was excellant and prompt actions from them saved a critical situation from getting far worse
Visited Don't know on July 2023
Review titled Queen's Hospital Burton
Replied on 05 October 2023
Good afternoon, Michael- (Pals Ref: 36963) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department at the Queens Hospital, Burton, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Superb and very caring Doctor
Rated 5 stars out of 5
by John S Grimley - Posted on 02 June 2023
Today 2nd June I had a steroid injection in my wrist and the care I received was faultless. What an asset to the RA department this Doctor is, I hope she stays a very long time. Such a shame I can't name her.
Visited Rheumatology on June 2023
Review titled Queen's Hospital Burton
Replied on 15 June 2023
Dear Mr Grimley- ID 34568 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Orthopaedic Department at Queens Hospital Burton. I will forward your kind comments to the manage to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled A vile institution
Rated 1 star out of 5
by Richy63 - Posted on 15 June 2023
My appointment for pain relief injections was cancelled within a hour of appointment time. I had to take 2 buses to get to Burton hospital as I was told not to drive. On arrival I was told my appointment had been cancelled. They could not be bothered to ring in the morning. I have been waiting since December of 2021 for these injections. The definition of a hospital is 'an institution providing medical and surgical treatment and nursing care for sick or injured people'. This place fails miserably. Staff have a cavalier attitude to human suffering. Disgusting.
Visited Orthopaedics on June 2023
Review titled Queen's Hospital Burton
Replied on 16 June 2023
Dear Sir, madam - ID 34600 Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsburton@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust