Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great A&E care
Rated 5 stars out of 5
by Tony Worton - Posted on 22 March 2024
Just a note to say how much I appreciate the care given to me at A&E this week. I went in feeling anxious and worried and came out reassured and relieved. The service I received in the department was excellent, especially from the staff in Triage and the doctor in the cubicle afterwards was first rate, that you so much.
Visited Don't know on March 2024
Queen's Hospital Burton has not yet replied.
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Review titled Efficient, friendly service
Rated 5 stars out of 5
by David Whitton - Posted on 30 March 2024
Visited A&E today, very short wait with a friendly and professional service to attend to my eye issue. Many thanks to the staff involved, greatly appreciated.
Visited Don't know on March 2024
Queen's Hospital Burton has not yet replied.
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Review titled Marvellous, first class treatment
Rated 5 stars out of 5
by Janet Stone - Posted on 13 February 2024
It was necessary for me to receive treatment recently from the ENT team , I would like to say what a marvellous team they are . All of them were so kind and caring , from my initial appointment at the clinic through to my operation I was treated with the greatest of care and respect . The theatre staff, the clinical staff and the nursing staff were outstanding and I will never be able to thank them enough for the way they looked after me . Once again I am most grateful for such wonderful kind thoughtful people who work in our NHS .
Visited Ear, Nose & Throat on February 2024
Queen's Hospital Burton has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Deb Mills - Posted on 19 February 2024
I would like to thank everyone who looked after me on ward 6 CCU over the past week. The staff are the most lovely, friendly people and I feel very grateful to have been in their care when I really wasn't feeling well at all. They deserve all the credit they get.
Visited Cardiology on February 2024
Queen's Hospital Burton has not yet replied.
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Review titled Most wonderful experience
Rated 5 stars out of 5
by Douglas warren - Posted on 19 February 2024
All the aspects and procedures during my knee operation were carried out in the most professional and caring manner .
Visited Orthopaedics on February 2024
Queen's Hospital Burton has not yet replied.
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Review titled Amazing empathy and genuine care in A&E for my daughter
Rated 5 stars out of 5
by Heidi - Posted on 18 January 2024
It's easy to complain, and so I wanted to make the effort to thank the nurses and doctor we saw today in A&E who looked after my daughter with chest pain. He was incredibly thorough, ruling out problems with her kidney and with her chest and took the time to ensure she was comfortable whilst giving blood. There was hardly any delay, from being referred by the GP and 111, to being seen - and once the doctor looked after my daughter she was in very capable hands indeed. Bloods, urine and X-ray all done and we are very very grateful for the kindness and empathy shown. Our NHS is so crucial, and when supported properly by the government, shining examples like today show what a shining light it is and how lucky we are to have it. Thank you Queen's hospital A&E at Burton. Outstanding.
Visited Don't know on January 2024
Review titled Queen's Hospital Burton
Replied on 07 February 2024
Good morning, Heidi- (Pals I.D-39582) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Cardio Respiratory Great service
Rated 5 stars out of 5
by VivJ - Posted on 16 January 2024
I had to attend Cardio Respiratory to be fitted with 7 day heart rate monitor. I was seen promptly and the Nurse who dealt with me was lovely. Caring and very reassuring, I was told any problems ring the direct number I was given. Brilliant service. Thank you to Cardio respiratory team
Visited Cardiology on January 2024
Review titled Queen's Hospital Burton
Replied on 07 February 2024
Good morning- (Pals I.D-39581) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Cardio-Respiratory Department which you visited recently. We will forward your kind comments to the manager for the Cardio-Respiratory Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Wonderful Treatment
Rated 5 stars out of 5
by Edmund - Posted on 13 February 2024
I would like to thank all doctors and staff in the intensive care unit who gave me so much of their time and attention. Special thanks to to the Doctors and Nurses who attended me in my recovery. Also the Philipino care nurses, we are so lucky that these people are prepared to leave their homes to come to the NHS and look after us with such dignity A great big thank you to you all
Visited Respiratory Medicine on January 2024
Queen's Hospital Burton has not yet replied.
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Review titled Absolutely outstanding care
Rated 5 stars out of 5
by Amanda B - Posted on 10 January 2024
I cannot praise highly enough the care I received when presenting to A&E with appendicitis this week. From the triage to scan to surgery and after-care on the ward, every single person - without exception - was friendly, professional and caring. I am in awe of the exceptional service I received and would like to extend my thanks to everyone who supported me in any way. Not only this, but staff genuinely seemed to enjoy working at the hospital listening to their friendly interactions with each other. Wow, wow, wow - if I was going to have appendicitis anywhere, I am so delighted I had it here! Thank you
Visited Emergency Abdominal Surgery on January 2024
Review titled Queen's Hospital Burton
Replied on 15 January 2024
Good morning, Amanda. - (Compliment Pals Ref: - 39053) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department which you visited recently. We will forward your kind comments to the manager for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Extremely good treatment
Rated 5 stars out of 5
by George Robathan - Posted on 17 February 2024
I have recently had chemotherapy treatment and cannot praise the consultant and staff enough. All very professional in their roles. It was a pleasure to attend for my treatment as felt completely at ease. Many thanks to all concerned.
Visited Colorectal cancer services on December 2023
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust