Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried to contact Sarre Unit, QEQM to ensure my appointment for 24th May 2024 had been cancelled by the Spencer Wing as they had cancelled my surgery on the 10th May 2024 at my pre-op assessment ( cancelled by nurse). All efforts to telephone the Sarre Unit were futile as each number used was ‘no longer in use’. Main switchboard at QEQM could not help. Neither could the appointment clerk I spoke to. This is an appalling waste of tax payers money.
Visited Physiotherapy on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, Thank you for your feedback. I am so sorry you have been struggling to contact the Spencer Wing. Can I ask was this appointment arranged directly with Spencer Wing or were you referred by East Kent Hospitals? Please contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Been up there 6 hours standing on my feet to be told nothink is wrong with me when I know I had got somethink wrong with my chest and heart pompatation doctor didn't even care what I had to say the nurses or doctors don't communicate either hospital is filthy
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry to read that this was your experience when recently attending the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to look into this for you and assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
A&E is very inefficient. It's dirty and wasn't cleaned for the 6+h I was there. Unfriendly staff. No communication. Dirty water supply. Toilet bin full all morning. Dirty sheets on chairs. It doesn't end...
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry that this was the experience you had when you recently attended the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we could discuss your experience further and send this onto the appropriate staff. It is important for our staff to know where we need to improve. I look forward to hearing from you. Best Wishes Josh Page (Patient Feedback Co-Ordinator)
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Review titled Awful
Rated 1 star out of 5
by Shelly - Posted on 08 April 2024
Arrived with head injury, after being sent with a letter from Hearn Bay, booking in took 40 mins, very very rude lady, a doctor came, I did not understand his English at all, you could clearly see what was wrong, a head injury and epileptic fit. No hello was told to go into a waiting room, told in there 7 hour wait at least, got up told the lady I checked in with that I am going due to fear of a seizure, and no room to have one where I’m sitting and there is nowhere else. No one cared.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Shelly, I am so sorry that this was your recent experience when attending A&E. Please contact my team's email address which is ekhuft.patientvoice@nhs.net if you would like to talk to us about your experience and for us to pass this on to be looked into. Best wishes Josh Page (Patient Feedback Co-Ordinator)
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Review titled Shocked with the department and some staff members
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Was very much the same as other experiences. Rude and unhelpful not even acknowledged just pointed to a waiting chair..and waited!nurse would not even look when you asked her a question ,45mins late for 1st appointment of the day..consultant was repeating his views over and over and not listening to anything I had to say or ask.he was loud and seemed angry.and overly defensive i left politely as there was no point being there from start of my treatment months ago he had no interest in listening to my symptoms and to be honest on leaving hospital after my knee op I was given a sheet of exercises for an elbow! I returned to my gp for help concerning an ongoing knee issue which has not improved since the surgery infact it's worse but would never return to that surgeon again,and to top it off my discharge letter to gp is untrue he keeps referring to my repeated mri...I have Only ever had one knee mri..so please people check your health records online I will check mine regularly now as not just the service is bad the reports to Gps are incorrect too and make you look like your being investigated and treated more than you actually are,my gp and nurse and physios are absolutely brilliant and always talk and find out what symptoms and concerns you have and talk to you about how to go forward , which when your in pain and worried reassures you
Visited Don't know on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am very sorry to read of your experience and that you were not listened to or treated with kindness or respect. To then have inaccurate information given in a report to your GP understandably added to your frustration. I will share your feedback with the service, but if you would like this to be investigated and to receive a more detailed response, please email - ekuft.patientvoice@nhs.net and we will ask the service to contact you. Best wishes Josh Page (Patient Feedback Co-ordinator)
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Review titled Woeful communication & attention to detail
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
77yr old patient, admitted for swelling in knee. Spent 3 weeks in hospital, accelerated out to Faversham without full assessment of swelling that remained in place, preventing patient to be able to stand. Despite repeated requests for patient to receive an MRI, doctors ignored and dispatched anyway. Patient has now been returned to QEQM, from Faversham due to knee issue and unable to undergo rehab due to same issue. Re admitted after Faversham hospital requesting an MRI with suspicion of meniscus tear. Patient has been abandoned y the first A&E doctor he saw and has not received any information about next steps, then removed from consultation room and left, immobile in the corridor, in hospital pyjamas alone. Communication in QEQM for the last 4 weeks is appalling. I appreciate they are under stress but basic human decency of communication should not suffer and patient notes should be kept fully updated everyday.
Visited Orthopaedics on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
I am so sorry to read of the poor experience the patient had on both occasions attending the QEQM hospital. I completely appreciate your frustrations and this is not the way we want any patients in our Trust to be treated. If you would like to discuss this further please contact my team's email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent appointment
Rated 5 stars out of 5
by Ruth - Posted on 05 March 2024
All the staff I met in the hospital were very helpful. I was impressed by consultant and his professional skills and ability to elicit information and listen to me. Thank you
Visited Urology on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Ruth, Thank you for passing on your feedback. I am so glad you had such a positive experience. I will make sure to share your kind words with the staff. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Patient care
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I attended QEQM yesterday ( A&E) the staff and team provided an excellent service. I would like to thank all and made my time more comfortable and put my mind at ease.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Thank you so much for your kind words. I will make sure to pass your feedback over to the team. I wish you all the best. Josh Page (Patient Feedback Co-ordinator)
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Review titled well looked after
Rated 5 stars out of 5
by david - Posted on 03 March 2024
i suffer with asbestosis on sat last and sat this week 2nd march i have had it from 1962 and had no problems,these two sat an ambulance was called for me as i could not get my breath , the service i received were great.from the hospital were and staff dispite what you see on the news,thanks to all the staff who looked after me ,,dave
Visited Chronic Obstructive Pulmonary Disease on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear David, Thank you for your kind words. I will make sure to share with the staff who will be touched to hear them I'm sure. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Caring staff and seen quickly
Rated 4 stars out of 5
by Lotte - Posted on 27 March 2024
Thank you, very much, to those working hard at QEQM emergency services. We were seen to quickly, the systems worked, the place was clean, and the staff were friendly and attentive - despite being at the end of a night shift. Thanks to all and keep up the great work.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Lotte, Thank you so much for your kind words. I have made sure to pass your comments over to the department. I'm so glad that you was seen to quickly and that it was a positive experience. I wish you all the best. Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust