Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Another great experience at my blood test
Rated 5 stars out of 5
by Linda - Posted on 17 September 2024
Due for review blood tests. Seen early by calm, competent and reassuring phlebotomist. She was kind and took account of my nervousness. The procedure was quick and painless. There was no bruising. A perfect experience.
Visited Phlebotomy on September 2024
Queen Elizabeth The Queen Mother Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Beth - Posted on 10 September 2024
Thank you to all the staff on duty today, working as a welloiled team.... everyone was outstandingly lovely to me and everyone else, gotta say dead grateful for their help. Amazing that the staff were so happy and positive, when ordinarily the waiting room is like bedlem... cheers anyway 👍 😄 x
Visited Accident and emergency services on September 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 September 2024
Dear Beth, Thank you so much for passing on your gratitude . I am so pleased that you received such good care from our staff. I will make sure to share your kind words with them which I'm sure they will appreciate. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled The Observation Ward
Rated 4 stars out of 5
by Sophie W - Posted on 08 September 2024
I was transferred to the Observation Ward after a brief time in A&e. The porters, nursing staff and doctor were all friendly and empathic. They genuinely seemed to care about making sure everyone felt comfortable and were looked after. I have had some fairly negative experiences with nhs services recently but I was pleasantly surprised with my experience here today. The only issue was that one of the bathrooms wasn’t the cleanest, but there was nothing else I could fault.
Visited Accident and emergency services on September 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 09 September 2024
Dear Sophie, Thank you so much for your feedback. I will make sure to pass your comments onto the department. Also thank you for raising the uncleanliness of the bathrooms this will be looked at. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Follow up from previous review
Rated 5 stars out of 5
by Vivienne Shelley - Posted on 27 July 2024
Having now been discharged I would like to follow up on my previous review. The care I received was 2nd to none. The only problem I can see is it would be nice if like me your diabetic the food could do with stating how many carbohydrates are in it. I have been a type 1 diabetic for 57 years and know how to carb count but people who are new to it may find it hard.
Visited General Medicine on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 July 2024
Dear Vivienne, Thankyou for your feedback. I totally understand where you are coming from regarding the food. I have shared this with our nutritional team and will update you regarding their response. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Outstanding
Rated 5 stars out of 5
by Vivienne Shelley - Posted on 22 July 2024
I was bought to a & e by ambulance, after a few falls. Went straight to resus then Majors then AMU and finally Birchington and I don't have a bad word to say about my experience or care. I'm still there now, the staff are really lovely, they respond to your requests quickly and explained everything to you. Not sure I could do their job, I wouldn't like to look after me! Keep it qeqm you're amazing.
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 July 2024
Dear Vivienne, What a lovely post. Its great to read that you received such amazing care from our staff. They work so hard to help our patients and they will definitely be overjoyed to see such positive feedback which I will share with them. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Fantastic Service
Rated 5 stars out of 5
by Maria - Posted on 18 July 2024
I went in for day surgery on a 2 week pathway supported by my son We could not have wished for a better service from the pre-op assessment in Birchington Ward to day surgery every clinician was thorough, efficient, professional but also very thoughtful and caring - it is important for them to know their service is very much appreciated
Visited Obstetrics And Gynaecology on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 22 July 2024
Dear Maria, Thank you so much for you kind words. I have shared this with the departments mentioned who I'm sure will be overjoyed to receive your feedback. I wish you a speedy recovery and all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Exemplary care
Rated 5 stars out of 5
by Jane W - Posted on 09 July 2024
I was seen in the Endoscopy Unit and subsequently admitted to Acute Medical Unit. I received wonderful care in both departments and every member of staff I encountered treated me with warmth, kindness and respect. I am hugely grateful to the QEQM, and would like to thank them for all the important work that they do, sometimes in trying and difficult circumstances.
Visited Don't know on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 09 July 2024
Dear Jane, Thank you so much for your kind and lovely feedback. It is so good to read that you was looked after so well. I will make sure to share your feedback with the staff who will be delighted I'm sure. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Never again
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
I am a disabled pensioner. I arrived in good time for my appointment I was directed by the receptionist to the department which appeared to be on the very far side of the hospital, I walked with increasing pain only to find on arrival there was a car park right outside the department I could have used had either the appointment letter or receptionist mentioned it. Because of the distance I had walked and my condition I was 20 minutes late and the doctor refused to see me, he sent a letter to my GP stating I was 40 minutes late. So my "urgent" GP referral is now 8 months old with no new appointment date given. I could have understood I'd missed my appointment but actually lying to my GP has left me with zero confidence this is the hospital to address my condition.
Visited Rheumatology on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 03 September 2024
I am so so sorry that this is the experience you had. Please can you contact my team via out email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Breast clinic QEQM, Margate
Rated 5 stars out of 5
by Jill Dyer - Posted on 07 June 2024
I had a suspected breast cancer appt at QEQM today and I must say, from start to finish, my experience was fantastic. From initially seeing the consultant to having the relevant x-rays to getting a conclusion immediately. Everything carried out within 1 1/2 hours by wonderful caring staff, thankfully my worries came to nothing but no one made me feel like I’d wasted their time, great efficient service and wonderful staff. Thank you QEQM!
Visited Breast cancer services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
Dear Jill, thank you so much for taking the time to share your experience with us. It's great to hear that you were able to get the results so quickly at what must have been a very worrying time. I will share your lovely feedback with the team. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety.)
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Review titled Terrible and rude
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Been over here since 11pm, still here the next day at 14:41 after being told my partner would be having an MRI scan at 4 am this morning she’s been waiting in a chair and I’ve had to take a day off work and pay for childcare, only for a nurse to tell us that she’s not even booked for a scan today…. This is a shambles
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
I am so sorry you and your partner had this experience and that the communication was poor and you waited so long. I will pass your comments to the A & E team at QEQM. If you'd like to tell us more about your experience directly, please contact us via email: ekhuft.patientvoice@nhs.net and we will then be able to ask the service to provide you with a more detailed response. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety)
Information supplied by East Kent Hospitals University NHS Foundation Trust