Queen Elizabeth The Queen Mother Hospital
Queen Elizabeth The Queen Mother Hospital, St Peters Road, Margate, Kent, CT9 4ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Follow up from previous review
Rated 5 stars out of 5
by Vivienne Shelley - Posted on 27 July 2024
Having now been discharged I would like to follow up on my previous review. The care I received was 2nd to none. The only problem I can see is it would be nice if like me your diabetic the food could do with stating how many carbohydrates are in it. I have been a type 1 diabetic for 57 years and know how to carb count but people who are new to it may find it hard.
Visited General Medicine on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 July 2024
Dear Vivienne, Thankyou for your feedback. I totally understand where you are coming from regarding the food. I have shared this with our nutritional team and will update you regarding their response. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Outstanding
Rated 5 stars out of 5
by Vivienne Shelley - Posted on 22 July 2024
I was bought to a & e by ambulance, after a few falls. Went straight to resus then Majors then AMU and finally Birchington and I don't have a bad word to say about my experience or care. I'm still there now, the staff are really lovely, they respond to your requests quickly and explained everything to you. Not sure I could do their job, I wouldn't like to look after me! Keep it qeqm you're amazing.
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 30 July 2024
Dear Vivienne, What a lovely post. Its great to read that you received such amazing care from our staff. They work so hard to help our patients and they will definitely be overjoyed to see such positive feedback which I will share with them. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Fantastic Service
Rated 5 stars out of 5
by Maria - Posted on 18 July 2024
I went in for day surgery on a 2 week pathway supported by my son We could not have wished for a better service from the pre-op assessment in Birchington Ward to day surgery every clinician was thorough, efficient, professional but also very thoughtful and caring - it is important for them to know their service is very much appreciated
Visited Obstetrics And Gynaecology on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 22 July 2024
Dear Maria, Thank you so much for you kind words. I have shared this with the departments mentioned who I'm sure will be overjoyed to receive your feedback. I wish you a speedy recovery and all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Exemplary care
Rated 5 stars out of 5
by Jane W - Posted on 09 July 2024
I was seen in the Endoscopy Unit and subsequently admitted to Acute Medical Unit. I received wonderful care in both departments and every member of staff I encountered treated me with warmth, kindness and respect. I am hugely grateful to the QEQM, and would like to thank them for all the important work that they do, sometimes in trying and difficult circumstances.
Visited Don't know on July 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 09 July 2024
Dear Jane, Thank you so much for your kind and lovely feedback. It is so good to read that you was looked after so well. I will make sure to share your feedback with the staff who will be delighted I'm sure. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Breast clinic QEQM, Margate
Rated 5 stars out of 5
by Jill Dyer - Posted on 07 June 2024
I had a suspected breast cancer appt at QEQM today and I must say, from start to finish, my experience was fantastic. From initially seeing the consultant to having the relevant x-rays to getting a conclusion immediately. Everything carried out within 1 1/2 hours by wonderful caring staff, thankfully my worries came to nothing but no one made me feel like I’d wasted their time, great efficient service and wonderful staff. Thank you QEQM!
Visited Breast cancer services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
Dear Jill, thank you so much for taking the time to share your experience with us. It's great to hear that you were able to get the results so quickly at what must have been a very worrying time. I will share your lovely feedback with the team. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety.)
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Review titled Terrible and rude
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
Been over here since 11pm, still here the next day at 14:41 after being told my partner would be having an MRI scan at 4 am this morning she’s been waiting in a chair and I’ve had to take a day off work and pay for childcare, only for a nurse to tell us that she’s not even booked for a scan today…. This is a shambles
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 June 2024
I am so sorry you and your partner had this experience and that the communication was poor and you waited so long. I will pass your comments to the A & E team at QEQM. If you'd like to tell us more about your experience directly, please contact us via email: ekhuft.patientvoice@nhs.net and we will then be able to ask the service to provide you with a more detailed response. Kind regards Karen Edmunds (Associate Director of Patient Experience, Clinical Quality and Patient Safety)
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Review titled Impossible to get thru on phone to change o/p appt
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
Unable to now have scheduled phone appt in 2 wks because of funeral Tried given number on letter, turned out to be Outpatients and 17th in queue Found website and “change your appt”, did that, hope it has worked Tried operator and asked for the dept, got transferred back to same o/p answerphone, now 19th in queue Found the dept on the website with another number, tried that, “this service no longer available”. Why is it impossible to speak to a real human and get a sensible answer nowadays?
Visited Diabetic Medicine on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry you have been unable to talk to somebody regarding your appointment. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I tried to contact Sarre Unit, QEQM to ensure my appointment for 24th May 2024 had been cancelled by the Spencer Wing as they had cancelled my surgery on the 10th May 2024 at my pre-op assessment ( cancelled by nurse). All efforts to telephone the Sarre Unit were futile as each number used was ‘no longer in use’. Main switchboard at QEQM could not help. Neither could the appointment clerk I spoke to. This is an appalling waste of tax payers money.
Visited Physiotherapy on May 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, Thank you for your feedback. I am so sorry you have been struggling to contact the Spencer Wing. Can I ask was this appointment arranged directly with Spencer Wing or were you referred by East Kent Hospitals? Please contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Been up there 6 hours standing on my feet to be told nothink is wrong with me when I know I had got somethink wrong with my chest and heart pompatation doctor didn't even care what I had to say the nurses or doctors don't communicate either hospital is filthy
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry to read that this was your experience when recently attending the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to look into this for you and assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
A&E is very inefficient. It's dirty and wasn't cleaned for the 6+h I was there. Unfriendly staff. No communication. Dirty water supply. Toilet bin full all morning. Dirty sheets on chairs. It doesn't end...
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 28 May 2024
Dear Patient, I am so sorry that this was the experience you had when you recently attended the QEQM. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we could discuss your experience further and send this onto the appropriate staff. It is important for our staff to know where we need to improve. I look forward to hearing from you. Best Wishes Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust