Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 4 stars out of 5
by Jessica Barnes - Posted on 18 June 2024
My son received wonderful care in the A&E department today. The doctor was excellent and all the nursing staff were very friendly and competent. I greatly appreciate the hard work of the NHS staff under not easy working conditions!
Visited Accident and emergency services on June 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled What a disgrace of a health system
Rated 2 stars out of 5
by Anne H - Posted on 07 June 2024
Broken down and unkept A & E. Don’t even have a microphone to call patients over the noise of the waiting room. Not enough chairs for the patients. After bring seen waited over 5 hours to get X-ray and blood results. Broken system.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital
Replied on 14 June 2024
Dear Anne, I am sorry to hear of the negative experience you had whilst in our department. We try to keep the area as clean and tidy as possible but this can be quite difficult during periods of peak activity as at times the congestion can lead to standing room only. Our tanoy system is utilised for announcing emergency calls to staff in the department and on occasion for communicating with colleagues and patients, however, it would not be suitable to use for calling each and every patient in the waiting area as it would potentially block the channel when required in an emergency. I apologise once again for your poor experience and thank you for feeding back to us, I hope you have now received the treatment you required and are recovering well following your recent illness. Kind regards, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Emma bateman - Posted on 24 May 2024
Was seen today 24/05/2024 and had my grandson with me and I cannot praise the staff . Had my ecg by a wonderful lady who involved my grandson throughout and when I was being seen by the consultant she kept his chatty self occupied with drawings and stickers. He and myself left feeling elated at the amazing patient care inside out. What a credit to cardiology she is . Wonderful lady with impeccable people skills. Also had a thorough consult which was explained in depth with compassion and care . 5 stars and more.
Visited Cardiology on May 2024
Review titled Queen Elizabeth Hospital
Replied on 25 June 2024
Morning Emma Thank you for taking the time to tell us about the staff and your care in the Cardiology. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Fabulous consultant and wonderful support staff
Rated 5 stars out of 5
by Hippy Lassie - Posted on 02 June 2024
Attended a check-up appointment following hip surgery I had several years ago. My surgeon is consistently fabulous - a Superman Surgeon, while also being wonderfully personable. The support staff, receptionists, cleaners, nurses - working so hard on a bank holiday (27 May) - also need special mention. They were so friendly and helpful. I would like to highlight, especially, the woman who I think was the main nurse working at the orthopaedic station that morning. She had a lovely manner about her, and I noticed how well and gently she was guiding and encouraging a young trainee nurse from a local university, who had recently started a placement at the hospital. Well done everyone. You are all appreciated!
Visited Orthopaedics on May 2024
Review titled Queen Elizabeth Hospital
Replied on 25 June 2024
Good morning Thank you for taking the time to tell us about the staff and your care you received at the Orthopaedic Department. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Julia - Posted on 19 April 2024
My 94 year old father received fast, amazingly kind, brilliant care in A&E and on admission, thank you to everyone we saw, you were all so compassionate and kind. Thank you
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital
Replied on 29 April 2024
Dear Julia, Thanks for taking the time to post a comment about the care your father received recently at our hospital. We have shared your kind words with the emergency department team who thank you for letting them know about your positive experience. Kind regards, Patient Experience Team
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Review titled All the relavent numbers ring out!
by Anonymous - Posted on 16 April 2024
My elderly mother had a fall on Saturday and has broken her arm in two places. After an eight hour wait in A&E she was told that it was a bad break and will need surgery (metal rods, pins, etc). As my father has dementia, she was unable to stay in hospital until I arrived the following morning. She asked to be sent home and the A&E staff told her she would receive a call that evening with details of her procedure for the following day. It is now Tuesday and we are still waiting. I have called and nobody can tell me what is happening. When calling the orthopaedics department, I get a voicemail, with no ability to leave a message. I am not angry at staff, I am angry at the overloaded and overworked system. In the meantime, my mother suffers and my heart breaks!
Visited Orthopaedics on April 2024
Review titled Queen Elizabeth Hospital
Replied on 07 May 2024
Good morning. Dear Patient, Thank you for your feedback. Sorry for the experience you had whilst accessing care at Queen Elizabeth hospital. We are sorry to hear that you were not able to contact the orthopaedics department. Please contact the Patient Experience Team on LG.PatientExperienceLGT@nhs.net so we can look into the issues you have raised. Thank You Patient Experience Team
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Review titled Woeful
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Arrived by bus from the direction of Cemetery Lane. There were no signs for the hospital and City mapper took me through a back route past the mortuary with no pedestrian access and which was cluttered with discarded hospital furniture. Way finding to the hospital was terrible and when I finally arrived at reception I had to bring attention to myself to be acknowledge by the reception staff who were chatting to each other. When I finally found my department - again with no help from the signage - and at this point on the brink of tears of frustration - I was told my consultant was ill and that I’d have to wait an additional 45 minutes. I was then told to go get an x-ray in a department which turned out to have no reception. Having visited another nearby reception for help, I was told I just had to sit on ‘the brown chairs’ and someone would find me, but if they didn’t, I should visit another reception. Whilst the staff were all pleasant the whole experience was hugely disempowering and frustrating and undermined my confidence in the care I’d receive. I was left with a sense that no one was in charge. Very poor patient experience.
Visited Orthopaedics on April 2024
Review titled Queen Elizabeth Hospital
Replied on 10 June 2024
Thank you for your comments, we are sorry your experience of finding Queen Elizabeth hospital was so negative. All feedback is extremely important to us and gives us an opportunity to improve our service, if you would like to discuss this further please contact our PALS department on pals.lewisham@nhs.net Kind regards Patient Experience Team
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Very disappointed with how the staff at Queen Elizabeth have dealt with my case. Came to a&e on the 14th, I was there for almost 8 hours. I was told I had a mild infection and was not given any medication. I was told to phone if the symptoms are the same within the next 2 days. Today I checked my temperature and it was 39.1° so I called 111 and was told an out of hours gp will call me, I received this call 7 hours later only for the Dr to ask what was wrong as she could not see my record from the 14th and can’t see anything under my records. This is very negligent and I will be making a compliant claim.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth Hospital
Replied on 25 March 2024
I am sorry to hear that you were not happy with your care during your recent visit and the delays you encountered. The emergency department has been under high pressure resulting in longer than usual waiting times to see a doctor which we are working hard to combat. All records and assessments are recorded and stored electronically on our system and information may not be readily available to all out of hours medical services as electronic systems may vary, I apologise if this was not explained sufficiently at the time. I wish you well in your recovery and apologise for any distress caused. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.qeht@nhs.net Kind regards, Amanda yates ED Matron
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Review titled Exemplary care
Rated 5 stars out of 5
by Gail M - Posted on 10 March 2024
Professional care delivered with compassion on recent and unexpected stay in the hospital. From Accident & Emergency, the short stay unit and all the staff on ward 5b, each and every one of them were amazing. Not all angels have wings ❤️
Visited Don't know on March 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Wonderful doctor and nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
I attended the endoscopy department for a colonoscopy and found the kindness and warmth of the staff amazing. They were all so good and concerned and endeavoured to make the experience as stress free as possible. I am so very grateful to them all. Thank you.
Visited Gastrointestinal and Liver services on March 2024
Review titled Queen Elizabeth Hospital
Replied on 04 April 2024
Thank for sharing your experience. We appreciate all feedback and we will share this positive comment with our teams. Kind Regards Morrine Sooman Patient Experience Team.
Information supplied by Lewisham and Greenwich NHS Trust