Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled great practice & a very busy place.
Rated 3 stars out of 5
by Mrs Jurgita Pirinauske - Posted on 05 September 2024
on the 04/09/2024 I came to the hospital to see emergency doctor there I refused to sit for another 2 and half hours next to the middle age generation there they illness badly affected surrounded visitors,for that reason I have decided to give my personal experience for a very old lady ,to jump into the '' sport club'' rather than sitting and doing nothing for several hours and draining energy from the others.
Visited Accident and emergency services on September 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sheila O’Halloran - Posted on 24 August 2024
Seen on time. The consultant was professional and friendly and explained exactly what was going on. I have complete trust in him.
Visited Ear, Nose & Throat on August 2024
Review titled Queen Elizabeth Hospital
Replied on 04 September 2024
Morning Sheila Thank you for taking the time to write to us, your kind words are appreciated’ This will be shared with the team. All the best, Jonathan Old Associate General Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Patricia Caddick - Posted on 07 August 2024
In what I recognise as extremely demanding circumstances, the doctors who helped me were efficient and unfalingly courteous. I am very grateful for their help.
Visited Accident and emergency services on August 2024
Review titled Queen Elizabeth Hospital
Replied on 16 August 2024
Dear Patricia, Thank you for your feedback. I am glad you had a very good experience whiles receiving your care in the department. What you have just describe reflects on our true values as a department and the hospital. Thank you for taking your time in highlighting your observations and recognising the extreme circumstances the staff were going through to ensure patients receive the best of care . Excellent Patients care is our number our priority. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich Lewisham and Greenwich NHS Trust
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Review titled Word Salad and ugly bedside manner
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
I recently had a gynecological issue that required urgent attention. While the A&E staff were excellent, I found the response from the gynecology team to be somewhat disappointing. There seemed to be a delay in their involvement, which unfortunately extended my stay in the hospital. I understand that medical professionals are busy, but clear and concise communication about treatment plans would be beneficial. Additionally, the ability to answer patient questions with confidence is essential. Overall, while I appreciate the efforts of the medical staff, I believe there is room for improvement in terms of patient care and communication within the gynecology department.
Visited Gynaecology on August 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled ''Great Service & Great practice''
Rated 5 stars out of 5
by Jurgita - Posted on 02 August 2024
Congratulation-well done Doctor! I had a very positive outcome of the A & E Urgent Care Unit regarding my main concern how to reduce allergic reaction on my both legs. The night shift doctor been more than welcome with a pleasant manners to proceed prescription there I mostly need to stop itchy rashes on my skin and it worked ASAP .Thank you for your kindness and respectful job. Kind Regards Jurgita
Visited Accident and emergency services on July 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Horrific experience
Rated 1 star out of 5
by Wendy - Posted on 05 August 2024
I would like to share my feedback regarding my delivery and postnatal experience at Queen Elizabeth Hospital. When I reported that my water had broken, the midwives did not take my concerns seriously and insisted it was just the gel from a vaginal assessment. As a result, my child remained in the womb for nearly a day without amniotic fluid, eventually passing meconium in the womb. This situation led to an emergency c-section, which I believe could have been prevented with timely intervention. Post-delivery, I experienced a significant lack of support from the care assistants and staff. The staff often mentioned they were short-staffed, which impacted the level of care I received during a critical time. I hope that sharing this feedback will contribute to improvements in patient care and staffing at the hospital.
Visited Neonatal Care on July 2024
Review titled Queen Elizabeth Hospital
Replied on 07 August 2024
Dear Wendy. Thank you so much for taking the time to give feedback on the care you received when you attended the Queen Elizabeth site maternity service. I am so sorry to learn of your experience and can see that it might be helpful to explore the issues you have brought to our attention in more detail with you. If this is something you would like to do please get in touch with the complaints team via email: LG.ComplaintsTeam@nhs.net who will be pleased to assist you to either arrange a meeting or a conversation with a senior midwife in the first instance to explore how we can best address the issues you raise. Kind regards Sue Sue Chatterley Associate Director of Midwifery & Neonatal services Lewisham and Greenwich NHS Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
I came into hospital with an asthma attack and stayed over night to be observed. I was in a very stressed out and bad mood coming in as I was struggling to breathe properly and I had already been dismissed by a doctor in another facility who said I was fine. As soon as I started the triage process I was completely reassured and settled down as all the staff who helped me were extremely comforting and helpful. Thank you so much to anyone who helped me during this stay, you are all exceptional!
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth Hospital
Replied on 05 July 2024
Thank you for your feedback, it is fantastic to hear you felt cared for from the moment you arrived. I will share this with the team. Kind regards, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Great Practice
Rated 5 stars out of 5
by Brenda Myers - Posted on 21 June 2024
I was at the ER at the QEH June 20,2024 and I was so pleased with how I was treated. The Dr., nurses and support staff were very efficient and kind. They explained everything to me thoroughly and saw to it that I understood what was taking place at all times. I had a very pleasant experience! There was very little wait time! Thank you
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital
Replied on 26 June 2024
Dear Breda, I am glad you had a positive experience whiles receiving care in our department. Thank you for your feedback and your kind words to the doctors and nurses. We always aim to provide the best care for our patients. I will share your feedback with the team. Kind Regards George Adomako Matron Emergency Department
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Review titled Amazing Staff - Thank you!!!
Rated 5 stars out of 5
by Fiona - Posted on 26 June 2024
My GP referred me to the, Urgent Surgical Assessment Unit. The staff couldn't have been nicer and helpful. I really appreciate the care I was given. I understand the pressures on the staff and I know they all do a very hard job. What a wonderful hospital and thank goodness for everyone that works there. Thank you all!!!
Visited General Surgery on June 2024
Review titled Queen Elizabeth Hospital
Replied on 05 July 2024
Dear Fiona Thank you for the lovely feedback. This has been passed on to the team, we are pleased that you had such a positive experience. Kind Regards, Michelle Reis Matron Surgery Lewisham and Greenwich NHS Trust
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Review titled Excellent care
Rated 4 stars out of 5
by Jessica Barnes - Posted on 18 June 2024
My son received wonderful care in the A&E department today. The doctor was excellent and all the nursing staff were very friendly and competent. I greatly appreciate the hard work of the NHS staff under not easy working conditions!
Visited Accident and emergency services on June 2024
Queen Elizabeth Hospital has not yet replied.
Information supplied by Lewisham and Greenwich NHS Trust