Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible Service
Rated 1 star out of 5
by Valerie - Posted on 07 October 2023
Biopsy done in June. Results promised by phone August. Then moved to September, then moved again to 4th October letter sent, snail mail, on 4th October moving it to November!!!!!!!!!!’
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Queen Alexandra Hospital
Replied on 16 October 2023
Good afternoon Thank you for taking the time to provide feedback regarding issues experienced in the delay receiving your biopsy results. We were very sorry to read about your experience and would recommend contacting our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Unbelievable team
Rated 5 stars out of 5
by Miss Ella de Jongh - Posted on 16 October 2023
I went in for a colposcopy and lletz this morning at QA Gynae. I was terrified but the nurses were utterly amazing. Quick, efficient, caring, compassionate. I can't hand them enough praise for how comfortable they made me. Thank you so much.
Visited Gynaecology on October 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about our gynae team - it is very much appreciated. We were glad to read that you found the care efficient and compassionate, and that you had a very comfortable experience. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Day Surgery
Rated 5 stars out of 5
by WENDY DAWKINS - Posted on 03 September 2023
I recently underwent day surgery. What a brilliant team of medical professionals! Everyone; the surgeon, theatre staff, and nursing staff went above and beyond to put me at ease as I wanted to be awake during the procedure.
Visited Urology on September 2023
Review titled Queen Alexandra Hospital
Replied on 04 September 2023
Good afternoon Thank you so much for taking the time to leave the lovely feedback about your recent day surgery experience here at our hospital - it is very much appreciated. I have shared your feedback with the relevant team. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled excellent treatment
Rated 5 stars out of 5
by Trevor - Posted on 25 October 2023
I was admitted by ambulance to a&e 05/0923 due to breathing difficulties caused by an adverse reaction to immunotherapy treatment. I was assessed fairly quickly and transferred to the critical care unit (e5) where I spent the next 5/6 days. I then spent the next 4/5 days in the respiratory high dependency unit (g5) until discharged 15/09.23. I have been improving every day since. In all 3 areas the treatment, both in terms of clinical treatment and the way everything was explained, could not be faulted and I cannot praise all of the staff highly enough. I was very quickly put at ease by all. thanks once again.
Visited Accident and emergency services on September 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about your recent experience of care throughout your initial emergency treatment, followed by your critical care and high dependency unit inpatient stay. We have shared this feedback with the teams concerned and wish you well with your recovery. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Positive experience at Qa Hospital Majors A
Rated 5 stars out of 5
by Michelle - Posted on 11 September 2023
I had to visit with my mum today for a suspected TIA. The ambulance staff that brought us to the hospital right through to the Doctors, Nurses, Porters and HCAs that treated mum were amazing. They showed real respect for my mum and kept me informed all the time we were there. I cannot thank each one of them enough.
Visited Accident and emergency services on September 2023
Review titled Queen Alexandra Hospital
Replied on 19 September 2023
Good morning Thank you so much for taking the time to leave the lovely feedback about your recent experience with your Mum here at our hospital - it is very much appreciated. We were glad to read that you were kept fully informed and received amazing support throughout. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Very professional department and team
Rated 5 stars out of 5
by Deborah Robertson - Posted on 26 October 2023
I visited Urology with my Father who was feeling that no one could help him with his issues which are life affecting. The Specialist that we saw and the whole team were extremely professional, courteous and helpful. Thank you!
Visited Urology on September 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you for taking the time to leave this lovely feedback about your recent experience of care with your Father during his urology treatment. We were glad to read that the service received was extremely professional and helpful to you. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Thrombosis
Rated 5 stars out of 5
by Andrew Mole - Posted on 31 August 2023
I was referred to the QA as a possible DVT. The nurse and ultrasound specialist were very pleasent and helpful and the process was handled quickly and efficiently. As my second experience of out-patient treatment at QA I cannot praise it enough
Visited Vascular services on August 2023
Review titled Queen Alexandra Hospital
Replied on 04 September 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about your recent experience here at our hospital as an outpatient, it was great to read that the staff were pleasant and helpful - and that the service received was very efficient. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Brilliant, professional and timely care
Rated 5 stars out of 5
by Victoria Matthews - Posted on 14 August 2023
The whole team was wonderful today. I was clinical nurse specialist in neurosciences (at qah and suht). I am now a successful painter and textile artist. My eyesight is everything. My husband was a consultant physician at QAH. He would be very satisfied with the expert care I received. Brilliant care from the whole team and I cannot thank you all enough xxxx
Visited Ophthalmology on August 2023
Review titled Queen Alexandra Hospital
Replied on 04 September 2023
Good afternoon Thank you so much for taking the time to leave the lovely feedback about your recent experience here at our hospital and the brilliant care you received. It is very much appreciated. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Very good all round
Rated 5 stars out of 5
by David C Healey - Posted on 01 August 2023
The staff and facilities made my visit for an uncomfortable procedure more bearable. Everything was explained and the staff were very kind, patient and understanding. Thank you!
Visited Urology on August 2023
Review titled Queen Alexandra Hospital
Replied on 09 August 2023
Good morning Thank you so much for the lovely feedback about your recent experience here at our hospital. It is very much appreciated. We are glad to hear that the team looking after you were very kind and patient, and that you felt informed throughout. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Overall care
Rated 5 stars out of 5
by Dave Norris - Posted on 15 August 2023
From entering to leaving this department the overall care & service was exceptional from all members of staff. Nothing was too much trouble for them in helping in any way possible. 5 Star treatment.
Visited Cardiology on August 2023
Queen Alexandra Hospital has not yet replied.
Information supplied by Portsmouth Hospitals NHS Trust