Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Colonoscopy department review
Rated 5 stars out of 5
by Peter Reader - Posted on 15 December 2023
Just wanted to say that every member of staff who I met was friendly, helpful and thoughtful. The whole experience could not have been better organised and conducted. There was an overwhelming sense of "caring" in the department. I'm grateful.
Visited Colorectal cancer services on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Caring and efficiency
Rated 5 stars out of 5
by Gillian Dart - Posted on 05 January 2024
Had keyhole surgery for hysterectomy. From my first visit to QA prior to operation was dealt with in a very caring manner and the whole procedure explained by the Consultant. The operating theatre staff were very calm and caring and my whole time in the hospital was one QA can be proud of. The post operative staff were kind, helpful and cheerful. Thankyou QA.
Visited Gynaecology on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Kindness and respect.
Rated 5 stars out of 5
by John Neilan - Posted on 27 December 2023
Transperineal Precision Point template biopsy 19 December 2023. No waiting past the appointment time. Handled by three ladies who were professional and kind at all times. The process was relaxing and almost pain free, not as bad as the dentist. Plenty of recovery time and coffee and biscuits provided until I was collected by my transport. At the age of 80 I have had plenty of experience of NHS treatment from Meningitis in 1958 through to Necrotising Fasciitis in 1982 plus 2 hernias etc. etc. and this comes out top. Well done to everybody. Only mistake was not to warn me before I went that a urine sample would be needed. Naturally with my condition you take every chance available to go to the toilet before every event which is what I did as soon as I arrived at QA. So no urine sample was produced.
Visited Urology on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Congratulations
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
A&E New Year's Eve...from dialling 111 to arriving at QA and in dept was 5 hours. Wonderful service from a battered NHS..took 22 hours to get a bed on a ward but treatment in A&E 1st Class..and with a smile. Only one little complaint unable to wash in that dept as no facilities..but of course in normal circumstances wouldn't need to wash..
Visited Accident and emergency services on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Telephone calls
Rated 4 stars out of 5
by Chris Moyses - Posted on 22 December 2023
I have left 3 messages on the 4167 Extension and 2 messages on the 4162 extension in the past two weeks. I am still waiting for a reply from either. I am trying to change a renewed telephone appointment
Visited Urology on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled A wonderful, caring team
Rated 5 stars out of 5
by Amy - Posted on 14 January 2024
My father suffered a stroke just before Christmas and died before New Year. From the moment he was admitted to the stroke ward, my whole family were impressed by the professionalism and kindness shown by the team. Everything was clearly and carefully communicated to us, and the consultant always made sure that we understood what was happening. The nurses were compassionate, helpful and committed to patient care. They did everything they could to make a very difficult time bearable, and we are indebted to them.
Visited Stroke on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled No results
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
Still waiting for CT scan results that was done 4 weeks ago - left messages but have had no response!
Visited Urology on November 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2023
I went into hospital at 7.30 am. Everything went smoothly the nurses doctors were really lovely. The only thing is I had to wait for a prescription for over 5hrs and still didn't get it. Surely it shouldn't take that long. Very unhappy I discharged myself and went to my own drs surgery
Visited Don't know on November 2023
Review titled Queen Alexandra Hospital
Replied on 15 December 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about your recent experience of care that you received from the Doctors and Nurses. I'm sorry that the rest of your experience was not good, and you had a long delay in receiving your prescription. I have shared this feedback with the teams concerned to look into. Kind Regards Kay. PALS Manager, Queen Alexandra Hospital, Portsmouth.
Provided by Care opinion
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Review titled Care of parents in nicu
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2023
Miscommunication between staff and parents, staff can also come across rude at times, we have been moved around atleast twice a week, we eventually had a room in the nicu ward where we thought we would see rest of are stay but we got told we have to move somewhere else but they didnt have anywhere for us, and there had been other parents who have been in the rooms longer with there chid in a better position than are baby but still get us to move out, where we have now got to stay in a hotel because they have no accommodation for us which is a drive away from the hospital causing financial strain.
Visited Neonatal Care on November 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Elizabeth Sandra Owen - Posted on 26 October 2023
I was booked in for a removal of lesion on lip and biopsy after my initial consultation. The staff from the receptionist to the team were all amazing from start to finish. They were so professional and reassuring at all times. They were friendly and knowledgeable. My lesion had gone down and I didn't need the surgery. They reassured me on every level that no treatment was required at this time. I cannot fault their reassurance or proffesionism and was so relieved that I didn't need the surgery. They fully explained why and booked me in for a telephone consultation in 6 months which was booked on the day and confirmed by secure message the next day. They went above and beyond and I was delighted with not just my good outcome but how they handled it well done to the whole team at Maxifacial QA you were amazing Xx
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you for taking the time to leave this lovely feedback about your recent experience of care with the maxillofacial team regarding your lesion treatment. We were glad to read that you felt reassured by the team's professionalism and have a clear plan going forward. We have shared your comments with the team. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
Information supplied by Portsmouth Hospitals NHS Trust