Princess Royal Hospital
Apley Castle, Grainger Drive, Telford, Shropshire, TF1 6TFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Princess Royal Hospital .
Reviews
-
Review titled Some good, some not so good
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
Good - parking was ok but not cheap, staff helpful particularly in the outside ambulance reception area which is a great idea and appears to work really well. Head porter I spoke to rang around trying to locate my mum, felt like above and beyond from him. Bad - sort your telephone system out! I rang after 8pm (I now know phones are open 8 to 8) last night and got passed around between long dial tones, std uk dial tones and music for 20 minutes. I sort of accept that as it’s after hours. What I don’t accept is someone taking the call this morning and struggling to understand my questions (in my opinion very clearly spoken by me and almost free of an accent). Secondly, getting the same poor experience on hold as last night for 8 minutes. I dialled off determined to complain. ps, just trying again at 11:35 am, same issue as above... Also, your “dedicated” complaint link is down! You appear to be concentrating on patient health, as far as I know my mum is still ok so kpi achieved I guess. However behind each patient is a group of worried family and friends who would like updates.
Visited Don't know on August 2024
Princess Royal Hospital has not yet replied.
-
Review titled Excellent experience
Rated 5 stars out of 5
by Jayne Williams - Posted on 13 August 2024
My visit to A and E was very positive despite being in pain following a fall. From triage to x ray and treatment ,for what turned out to be two fractured wrists I was fully informed about procedures and felt supported. The staff in the Minor Injuries Department were excellent and the Practice Nurse was outstanding. The whole process from triage to leaving with wrists supported in casts took just over two hours. My sincere thanks to the excellent A and E team,
Visited Accident and emergency services on August 2024
Princess Royal Hospital has not yet replied.
-
Review titled fantastic service
Rated 5 stars out of 5
by Karen Tait - Posted on 15 July 2024
Had a really great experience today at the pru. Arrived at radiology, the radiologist was professional, prompt and informative. Sent through to A&E who were also very organised and prompt and professional. Overall was seen and diagnosed with bones broken on my foot. Fitted with a boot and left. Very good service today. Thank you for your help.
Visited Accident and emergency services on July 2024
Princess Royal Hospital has not yet replied.
-
Review titled Good Experience
Rated 5 stars out of 5
by Jane Pearce - Posted on 15 June 2024
I had the best experience at my appointment this morning. I had trouble finding where I needed to be and everyone was really helpful. The staff in the unit were amazing and friendly putting me completely at my ease. It was a difficult appointment for me but they all made it so easy and I felt comfortable. Thank you everyone concerned.
Visited Gynaecology on June 2024
Princess Royal Hospital has not yet replied.
-
Review titled A Day In The Country (from a Brightonian's Perspective)
Rated 5 stars out of 5
by Maxine Latham - Posted on 15 May 2024
Day surgery for a lumpectomy couldn't have been more fun in the Hurstwood Park Centre. Professionalism and kindness in abundance. Everyone - nurses, student nurses, doctors and surgeons did their jobs brilliantly. Entered tredpidaciously and left on a high - and it wasn't just the morphine! Thanks all round.
Visited Breast cancer services on May 2024
Princess Royal Hospital has not yet replied.
-
Review titled Marvellous Staff
Rated 5 stars out of 5
by Malcolm Crump - Posted on 04 May 2024
I know it’s a cliche but genuinely the staff in Ward 4 could not have looked after me better. Night and day staff like were all so kind and always had a smile and a friendly greeting
Visited Orthopaedics on May 2024
Princess Royal Hospital has not yet replied.
-
Review titled Friendly and knowledgeable
Rated 5 stars out of 5
by Jess Clark - Posted on 08 May 2024
I had a procedure that at a previous hospital had been very painful. The nurse and health care assistant put me at ease and undertook the procedure with miminal discomfort. The staff were lovely, helped me to relax and it was over with before I knew it. Thank you to all of the lovely and friendly staff on the department.
Visited Gynaecology on May 2024
Princess Royal Hospital has not yet replied.
-
Review titled Good luck parking
Rated 1 star out of 5
by Trixie - Posted on 15 April 2024
Had an x ray appointment booked this morning, arrived 30 mins early incase parking was bad... it was more than bad, tried three times taking 55 mins to try and find a space,, impossible!! Went in and out again of the entrance three times as you have 20 mins before being charged and it's a registration system... to make matters worse there are parking wardens there ticketing cars left right & centre, I had to drive 24 miles to find this out and to not be able to attend my appointment. Waste of time,
Visited Don't know on April 2024
Princess Royal Hospital has not yet replied.
-
Review titled 9 hour wait for 93 year old
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
My 93 year old mother suffered a fall on 16th April and was taken by ambulance to the hospital. Firstly I would like to praise the dedication and professionalism of the NHS staff and my comments no way reflect the excellent job which they do. My mother arrived at 3pm and we left at midnight - 9 hours in A and E - the time she spent with a doctor (Who was amazing) was 20 minutes and the time with a nurse (Equally Amazing) 20 minutes so 40 minutes for treatment and 8 hours 20 waiting on a Tuesday afternoon/evening, heaven knows what it is like at the weekend! if you have to go to A and E please prepare for a very long wait!
Visited Accident and emergency services on April 2024
Princess Royal Hospital has not yet replied.
-
Review titled Kind, caring and professional.
Rated 5 stars out of 5
by Mary Sassi - Posted on 20 March 2024
Every single member of staff dealing with me and even those just walking past, smiling, kind and helpful. What a wonderful place. Spotlessly clean and happy and professional . Super!!!
Visited Gastrointestinal and Liver services on March 2024
Princess Royal Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust