Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Extremely grateful for the professional, considerate, friendly and helpful treatment received from Endoscopy at Poole Hospital this morning, making the daunting situation much easier to cope with. Thanks to all involved. Could not have been better looked after.
Visited Diagnostic Endoscopy on November 2022
Review titled Poole Hospital
Replied on 30 November 2022
Dear Anonymous Thank you for sharing your experience with us, and you are certainly not alone when feeling anxious about attending the Endoscopy Unit, so many people do but like yourself find the care and support and empathy from the team makes the whole experience far less daunting than they feared. I know the team will appreciate your kind words. Regards Patient Experience Team
Provided by Care opinion
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Review titled Kind and great care
Rated 5 stars out of 5
by Fran - Posted on 14 November 2022
Visited A&E today for the first time and was stuck by friendliness and reassuring nature of the nursing staff I would like in particular to praise the volunteers, they just appeared when you needed them. I was struggling to walk as I came into Main Reception which as the wrong place for A&E and Volunteer came up put me into a wheelchair and delivered me to the correct place. Another one helped my husband to get me into the car . A big thank you to everyone. It’s a great hospital
Visited Accident and emergency services on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear Fran Thank you for posting your kind feedback and highlighting the valuable role the volunteers play in improving the experience of patients, whether a simple task of offering a face mask or appearing with a wheelchair when you most need it. It is also good to hear how, despite being under immense pressure, you found the Emergency Department so friendly and reassuring, and we hope your wait wasn’t too long. I know the staff will appreciate your kind comments Regards Patient Experience Team
Provided by Care opinion
Information supplied by Poole Hospital NHS Foundation Trust