Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disappointing level of care
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
I attended the A&E department on 9 October 2023 at 01.30 following advice from the 111 service. They suspected my symptoms may be a sign of an aneurysm. On arrival the receptionist was abrupt and said she could only record one of my symptoms so she put chest pain. I was then seen by the triage nurse who took a basic history and my blood pressure. He seemed totally disinterested. I was then sent to the waiting room and shortly after taken into the treatment area. The nurse there did an ecg and took bloods but totally dismissed me when I explained what the 111 service had sent me in with. At no point was I seen by a doctor. I was then sent back to the waiting room where I remained until 8.30 at which point I was transferred to the Acute Medical Unit. What a difference, I was seen by a nurse practitioner who took a full history and did a thorough examination before sending me for a scan which identified a fractured thoracic vertebrae. While I fully appreciate that the A&E was very busy, there is no excuse for the dismissive attitude of their staff. As an ex nurse myself I was disappointed to see such poor quality of care. Praise does however go to the AMU staff who restored my faith in nurses.
Visited Accident and emergency services on October 2023
Poole Hospital has not yet replied.
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Review titled Great nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
My father spent 24 hours on the race ward in Poole Hospital I waited with him for a couple of hours while he was getting ready to be discharged. I was so impressed to witness such caring happy & committed staff They were all doing such an amazing job, just felt I needed to say a big thank you
Visited Don't know on September 2023
Poole Hospital has not yet replied.
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Review titled 26 And A Half Hours In A&E
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
On arrival at 11am hand over was made and i was moved to a corridor in a long queue but happy i was in safe hands and within 2-3 hours i was moved to another part of a&e. At around 4pm i had a chat to a junior doctor who was very surprised to see i hadn't had a cannula fitted so this was taken care of but didn't fill me with confidence. At around 6pm i finally had a scan on my brain and blood was taken. On returning from the scan i was moved to a cubicle and left unattended until 9.45pm. Nobody checked on me, nobody offered me a drink of water and nobody offered me anything to eat. I struggled out of my stretcher and hobbled to the reception desk and almost begged for a sandwich like Oliver Twist i thought. I'd been in the hospital for 10 hours without any food! Once I'd eaten it was time to struggle back into the stretcher and be left unattended again until 6am. Whilst I lay there unable to sleep, the a&e night staff continued their careless attitude, laughing and joking, on their phones and arguing with disgruntled patients. When the daytime staff took over at 6am you'd have thought it was a completely different hospital! Caring nurses did the rounds checking on patients and i was offered painkillers, which is another thing the night staff neglected, food and water. I felt like I was being looked after again! Nearing discharge time i was still in A&E, i never got to a ward, and was checked over by a senior consultant who was very brash, very condescending and rude. The lovely nurses rallied around attending to everyone and then a really decent physio chap checked me over and made sure i was mobile enough to leave and very kindly got me a walking stick. I was discharged at 1.30pm.
Visited Accident and emergency services on September 2023
Review titled Poole Hospital
Replied on 03 October 2023
Dear Anonymous Thank you for taking the time to share your concerns. We are deeply disappointed by the care that you received overnight in Poole Emergency Department (ED), although happy to hear that this improved during the day. The ED’s of UHD remain under considerable pressure, but this does not excuse poor care. We have sent your experiences onto the senior nursing team, and we are using it as part of our campaign to refocus on basic care in an extremely challenging environment. Thanks to comments like yours it helps us to focus on areas of highest concern as seen through the eyes of our patients. Regards Patient Engagement Team
Provided by Care opinion
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Review titled Very poor experience
Rated 3 stars out of 5
by Judith Watson - Posted on 16 September 2023
The medical attention I received on the night 14/15 Sept 2023 was fine. This was for a dislocated wrist and leg wounds. The process and waiting before I was treated was very poor and debilitating. The waiting area was not large enough, was congested and felt intimanating. The length of wait was far too long and I was not kept informed of progress of when I would be seen.
Visited Accident and emergency services on September 2023
Poole Hospital has not yet replied.
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Review titled Day surgery unit
Rated 5 stars out of 5
by Jessica - Posted on 15 September 2023
Very fast, was in at 7 and within half an hour was taken in and changed for surgery. Quickly tended to with all information and pre checks. Went down for surgery around 8:30, out by 10:30 and then was in recovery for a short while. Nurses were amazing and very caring and attentive. Everything seemed well organised
Visited Gynaecology on September 2023
Poole Hospital has not yet replied.
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Review titled Day Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Impressive service by the day surgery team, what a professional and streamlined service. Looked after by wonderful, caring doctors and nurses, the place was spotlessly clean. Thank you!
Visited Orthopaedics on August 2023
Poole Hospital has not yet replied.
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
What's going on with the phone lines to cancel appointments? No wonder patients don't attend appointments when it has taken me 2 attempts to Cancel an appointment on the phone. 20-minute wait the first time then 25 mins the second time.
Visited Don't know on August 2023
Poole Hospital has not yet replied.
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Review titled Excellent post op service.
Rated 5 stars out of 5
by Stephen Bassett - Posted on 24 September 2023
Having had a minor op in Dermatology i was very impressed by the care, advice and support given by the nursing staff. Their cheery nature and natural empathy was so impressive and reassuring.
Visited Dermatology on August 2023
Poole Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by John Tyler - Posted on 25 July 2023
I would like to say how caring everyone was, the ambulance crew, staff in A&E, ward staff, etc. Doctors were very thorough and I received excellent care during my stay. Thank you.
Visited Cardiology on July 2023
Poole Hospital has not yet replied.
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Review titled anxiety for surgery
Rated 3 stars out of 5
by Anonymous - Posted on 26 August 2023
i broke my knee in a few places, they wanted to do surgery 2 weeks later (july 11), i was sure i didn’t want it. only just turning 18 i was clueless but definite on my decision. everyone i know was pushing me to have it for the best chances of walking and doing my sport again. i was convinced to say yes by my mum on the day. i did in distress, stupidly. (i knew i’d regret it) they could only give me the pre med if i said yes first so i had to. i said yes and had it right away and wait a short wait to calm while i wait to be wheeled in. i was in extreme extreme distress from the minute we parked the car. the surgeons told me if i still didn’t want it i can say no at any time and they’ll stop. i did say no many times. the anaesthesiologist was yanking my arms trying to shove stuff down a cannula. the whole time he had a smug look on his face, like he was holding in laughs. and like he seemed to enjoy the look of people in distress. so much more stuff went on but the last thing i remember was him wanting to hook me up to stay hydrated i think? i said no i’m not falling for it you’re gonna pump me full of stuff. that’s the last i remember before waking up. the pre med did nothing for me at all. i’m extremely upset still and traumatised. i can’t sleep at night, i can’t cope, i don’t know what to do. the nurse who took care of me before and after was so lovely though and helped me a lot. i’m now doing physio and the lady i see is so lovely and so encouraging and supportive. may i ask if there are cameras in the op rooms?
Visited General Surgery on July 2023
Poole Hospital has not yet replied.
Information supplied by Poole Hospital NHS Foundation Trust