Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Super service
Rated 5 stars out of 5
by Paul Barnett - Posted on 08 June 2024
My wife needed an endoscopy. We arrived early and despite warnings of a possible wait she was taken in before time by a delightful Nurse. The procedure was quick, efficient and painless. Great team. Faultless, thank you so much.
Visited Diagnostic Endoscopy on June 2024
Poole Hospital has not yet replied.
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Review titled Just wonderful!
Rated 5 stars out of 5
by Rachel - Posted on 05 June 2024
My granddaughter was born yesterday after a long not straight forward labour. The staff were literally outstanding. Every single one of them were informative, friendly, open. The NHS gets slated so often so it’s good to be able to write a positive review. Thank you from the bottom of my heart for the safe delivery of our beautiful baby girl yesterday. If I had my way you’d all get double pay, more breaks, 10 weeks paid holiday!!! You had to make do with M & S biscuits im afraid but hope you enjoyed them! Be should proud of your service x
Visited Maternity services on June 2024
Poole Hospital has not yet replied.
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Review titled Felt Safe
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
Very kind and compassionate care we received from early scans to post natal care. Thank you for everything you all do to help so many.
Visited Maternity services on May 2024
Poole Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Victoria Chapman - Posted on 28 May 2024
We arrived early for my mum's appointment but all the staff were kind and professional and most of all caring. My mum suffers from Parkinson's but everyone was understanding with her condition and showed kindness and empathy throughout her stay.
Visited Diagnostic Endoscopy on May 2024
Poole Hospital has not yet replied.
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Review titled Bad Experience at A&E Poole Hospital
Rated 1 star out of 5
by Miriam - Posted on 24 April 2024
I am writing to express my disappointment and frustration with the service I received at A&E Poole Hospital last night.I arrived at the A&E department with my father before 10 pm, following advice from NHS 111. I was experiencing urgent female health issues and was instructed to seek immediate medical attention. However, upon arrival, the receptionist informed me that there was no record of my referral.Subsequently, I waited in discomfort and anxiety until 2 am the next morning without being seen by a doctor. When my father approached the receptionist to inquire about the wait time, we were informed that there were still several people ahead of me. Considering I had already been waiting for 4.5 hours, this was unacceptable for an urgent medical issue.Feeling humiliated and ashamed, I made the difficult decision to leave the A&E department. I could not bear to wait any longer, especially if my condition was not considered urgent enough to be seen promptly. This experience has shattered my faith in the healthcare system and tarnished my previously positive opinion of Poole Hospital.
Visited Accident and emergency services on April 2024
Poole Hospital has not yet replied.
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Review titled Poor Wait times and unhelpful staff
Rated 1 star out of 5
by Stacey - Posted on 09 April 2024
After calling 111 and be booked in to urgently treatment at Poole A&E due to breathing difficulties I was advised by 111 they will get me straight in for a chest xray, upon arrival I got told no your just here and will wait the same time as everyone else (2hrs 40 mins the screen said) I agreed and sat down and waited and waited and waited I was given a blood test a ECG and blood pressure test then left in pain in the waiting for a collective 7.5 hours in total by which point I just left. The waiting area is small not ventilated and the water machine was broken leaving people such as myself being sat there for 7 plus hours with no hydration. They had two small empty jugs aswel so aware machine is broken just not making and effort to provide basic needs to patients.
Visited Accident and emergency services on April 2024
Poole Hospital has not yet replied.
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Review titled Amazingly quick turnaround
Rated 5 stars out of 5
by Gareth, Wimborne - Posted on 21 March 2024
I had an appointment today with ENT after being seen last night in urgent treatment centre. I was seen at the appointed time exactly, no waiting at all. Friendly staff carried out a procedure on my ear immediately and I was out of the door within half an hour. I'm so impressed with the service and the speed, thank you very much.
Visited Ear, Nose & Throat on March 2024
Poole Hospital has not yet replied.
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Review titled Fracture Clinic
Rated 5 stars out of 5
by Gill - Posted on 13 March 2024
I visited the fracture clinic at an appointed time this week for a fractured wrist recast. The whole experience was so smooth, effortless and a credit to the NHS. All the staff, whether medics or receptionists, were superb and the whole place was running smoothly and calmly and quite honestly, a pleasure to be a part of as required. I give the Hospital a 5* review and am so pleased to share my overall experience as the NHS is all about taking care of us all in our hour of need and most definitely never ever should be taken for granted. Fabulous, thank you so much.
Visited Don't know on March 2024
Poole Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Gareth, Wimborne - Posted on 21 March 2024
I was referred to A&E after calling 111. I was immediately booked into the urgent care team for an appointment with a nurse practitioner. I waited less than 5 minutes and was seen, she quickly called ENT team and made me an appointment the following day as the relevant registrar was not in until the morning. I was expecting to be waiting for hours, but was turned around and out the door with a specialist appointment within 15 minutes, outstanding service thank you.
Visited Accident and emergency services on March 2024
Poole Hospital has not yet replied.
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Review titled Excellent practice by everyone
Rated 5 stars out of 5
by Mrs Greenaway - Posted on 12 March 2024
Extremely impressed with Poole hospital when I took a friend to ITU department today. Friendly efficient patient and department was clean. Everyone very helpful and explained everything to my elderly friend. Thank you
Visited Cardiology on March 2024
Poole Hospital has not yet replied.
Information supplied by Poole Hospital NHS Foundation Trust