One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly helpful service
Rated 5 stars out of 5
by Peter Smith - Posted on 06 September 2024
Went to physiotherapy with severe nerve pain in both legs. The physio recommended some rehab after some questioning my symptoms & checking my joints & muscle movements. It’s only a week since but her advice seems to be working - much improved in less than a week. Follow up is due soon. Would highly recommend the physio guys.
Visited Pain Management on September 2024
One Hatfield Hospital has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Martin Gold - Posted on 05 September 2024
Excellent experience, the staff were brilliant, polite and professional. The facility is second to none. The consultant I saw put my fears to rest, he took time to explain everything clearly and made sure I understood the procedure, nothing was rushed and has given me confidence to proceed.
Visited Orthopaedics on August 2024
One Hatfield Hospital has not yet replied.
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Review titled Excellent hospitality
Rated 5 stars out of 5
by Brian Bass - Posted on 23 July 2024
All staff were very friendly, knowledgeable and professional. The surgeon was very informative, keeping me fully informed of the procedure he was carrying out The reception people were very helpful and polite informing myself as the way things operate and the after care service was very efficient with excellent food.
Visited Pain Management on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Brian, We hope you are well, we appreciate you taking the time to leave a review of our business. Your kind comments have been passed on to all the relevant teams of One Hatfield Hospital. Many thanks One Hatfield Hospital Management Team
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Review titled Knee injection
Rated 4 stars out of 5
by John townsend - Posted on 20 August 2024
Very quick and painless cortisone injection. Only had to wait 10 minutes. Nice and friendly staff. Easy car parking. Nice experience overall.
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 20 August 2024
Dear John, Thank you for leaving us a review. It's great to hear that your injection was both quick and painless leading to an overall nice experience. Many thanks One Hatfield Management Team.
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Review titled Efficient system
Rated 5 stars out of 5
by Dave - Posted on 24 July 2024
Receptionist took my surname and DoB, checked-in my vehicle registration, provided form to complete and, on its return, asked me to wait in the, light and airy, reception area until called by the consultant. A very smooth process.
Visited Don't know on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Dave, Thank you for taking the time to leave us a review. We are very pleased that we met your expectations by offering you a smooth process. We are wishing you the best of health. Michael Hunter Business Development Manager
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Review titled Great service
Rated 5 stars out of 5
by Andy Hart - Posted on 11 July 2024
Very efficient hospital. Arrived and ple Ty of free parking. Receptionist was very polite and consultant was very thorough and explained all the options available to me, letting me know the pros and cons of each option. This allowed us to come to a joint decision on the best way forward.
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Andy Our reception team thank you for your kind comments. We are also pleased to hear that we met your care expectations and that you have found a way forward that you are comfortable with. Kind regards Hospital Management Team
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Review titled Great place . Great consultant
Rated 5 stars out of 5
by Deborah Osman - Posted on 09 July 2024
I found everyone at One Hatfield really helpful from the reception staff to the Consultant. The consultant was thorough and empathetic. He did not talk down to me like some consultants do !!!!!!!
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Deborah, Thank you so much for sharing your positive experience with us at One Hatfield. We're thrilled to hear that our reception staff and consultant provided you with the helpful and empathetic care you deserve. It's great to know that our consultant's thorough and respectful approach made a positive impact on your visit. Michael Hunter Business Development Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
The care I received from reception through to after care was excellent. The receptionists were very polite, the surgeon was very informative, professional and understanding. The after care I received was caring,punctual and polite. A excellent experience.
Visited Pain Management on July 2024
Review titled One Hatfield Hospital
Replied on 20 August 2024
Dear patient, Thank you for your kind review of our people and consultants. We are very pleased that we were able to meet your expectations. We wish you a speedy recovery. Michael Hunter Business Development Manager
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Review titled Fantastic team
Rated 5 stars out of 5
by Erin - Posted on 24 June 2024
Everyone was so kind, helpful and caring! It made a huge difference to calm my anxiety about the procedure I was having. Absolutely brilliant team
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Erin, Thank you for leaving us a review of your experience. I'm sure it will help many patients who may feel the same before their procedure. Wishing you well Michael Hunter Business Development Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
I was given an appointment at One Hatfield for 5th June 2024. I arrived with time to spare and signed the paperwork I was given to read and sat in the waiting area as instructed. After waiting for about 45 minutes a lady asked if anyone was supposed to be having an appointment with a certain doctor (who I am not allowed to mention in this review). Eventually I got to speak to the lady who told me that the doctor was not available and was currently not even in the country! I was told that I would be given another appointment hopefully within the next week. I have since phoned the hospital to discuss an email I received saying that another appointment has been made, however, this new appointment, with a different doctor, is 7 weeks after the first appointment and is a telephone appointment not a face to face appointment which I was originally given. Apparently the missing doctor never even worked for One Hatfield and there was a misunderstanding of his start date which he thought was a month later. The lady I spoke with on the phone was very polite but the whole fiasco I was subjected to seems very unprofessional. Apparently the doctors only see a maximum of 3 NHS patients a day as the rest of their time is reserved for private patients, this is why my new appointment is 7 weeks after the initial one which never happened!
Visited Don't know on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave a review. My name is Michael Hunter (Business Development Manager). Please allow me to apologise for the inconvenience it caused. The issue was caused by a new consultant to One Hatfield Hospital failing to inform us of a change to his external diary and commitments. We have since followed up with this consultant and have made changes to their practice at One Hatfield Hospital. We have a large number of consultants offering NHS services at our hospital; however, it is up to the individual consultant how many NHS patients they see per clinic. Also i believe that a telephone consultation was offered, as these have better availability compared to face-to-face appointments. Please feel free to contact the NHS department directly on one.hatfield.nhs.net or 01707 44 34 61 King regards, Michael Hunter Business Development Manager
Information supplied by One Healthcare