Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
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Review titled Amazing services
Rated 5 stars out of 5
by Mike - Posted on 28 March 2024
A very helpful and caring nursing staff Doctors fantastic Support given to my wife above and beyond Thank you all at A&E
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 April 2024
Dear Mike, Thank you for leaving a review of your wife’s recent experience of our A&E department. I will pass your compliment on to the department managers now to share with the team, may we take this opportunity to wish your wife a speedy recovery. Kind regards, Kelly - Patient and experience officer If you, a relative or a friend has received great care at one of our hospitals, you can nominate a staff member or team for a People First Recognition Award. Find out more at https://www.nuh.nhs.uk/awards
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Review titled Endoscopy dept
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Disgusted with the staff hurt me to say it was still waiting two hours twenty minutes passed my appointment time when a nurse was finally found she said she thought I was waiting to collect someone 🤬🤬🤬🤬🤬
Visited Gastrointestinal and Liver services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Thank you for your feedback. We’re very sorry for any long wait or communication problems that you experienced when attending your endoscopy appointment. We will share this comment with the team there so they can be aware of your experience and learn from this. Kind regards Andrew - patient experience officer
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Professional and warm reception. Initial assessment was reassuring, clear and friendly. Actual treatment was led by clearly experienced nurse practitioner who guided a less experienced colleague. I would doubtless have had to wait far longer had I needed to see a doctor, but that was not necessary on this occasion. I’m thankful for the quality of the service provided.
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Patient, Thank you very much for sharing your patient experience of our hospitals. If you would like me to share your comments with a specific department or member of staff please let me know by contacting me at QMCPET@nuh.nhs.uk where I can take those details confidentially and pass them on. Kind regards, Kelly - Patient experience officer
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Review titled monthly eye check ups
Rated 5 stars out of 5
by Julia Gibb - Posted on 10 February 2024
I have recently been diagnosed with myopic macular degeneration, I am so impressed with the care I have received. A course of 3 injections have helped slow down the progression of the disease and now I go for monthly eye scans. Lovely staff
Visited Ophthalmology on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Hi Julia Many thanks for getting in touch and sharing your review with us of our eye department The staff in ophthalmology are always working hard to ensure that you receive the best care so they will be delighted to hear that you feel this way. I will pass your comments on to the department manager and ensure that this feedback is shared with the team Kind regards Kelly – Patient experience officer
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Review titled Excellent emergency treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2024
I came in on Saturday morning with possible symptoms of a mini-stroke. Triaged, CT Scan, ECG, blood work, two meetings with emergency doctor, one with stroke consultant, and out in less than 4 hours. I understand that there is great pressure on the service, and that sometimes treatment is delayed or possibly compromised, but I suspect that in most cases patients receive the same exemplary care that I did. I am very grateful to you.
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 February 2024
Dear patient, Thank you for leaving this feedback regarding your recent experience in our emergency department. We were pleased to hear that you got all of the help you needed at the right time and that you found the service to be exemplary. I will now share this feedback with the management of the emergency department so that it may be shared with the teams involved in looking after you. Kind regards Kelly - Patient experience officer
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Review titled A & E for cut hand
Rated 5 stars out of 5
by Bettina - Posted on 26 February 2024
Every member of staff (receptionist, nurses, radiographer) I had to speak with and who helped me were very professional, friendly, concerned. Super staff! *****
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Bettina Thank you for reviewing our services. We are pleased to hear that you are feeling much better and got the care that you needed for your cut hand. I will of course pass your kind comments on to the matron of the department and this will be shared with those involved in your care. Kind regards Kelly - Patient experience officer
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Review titled A & E cut hand
Rated 5 stars out of 5
by Bettina - Posted on 26 February 2024
Left a review approx half hour earlier and forgot to mention that the medical student who did the actual stitching was as professional etc as the nurses and radiographer. *****
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 08 August 2024
Thank you for your feedback please be assured this was passed on to the correct department along with your previous feedback. Best wishes, The Patient experience team for Nottingham university hospitals.
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Review titled Amazing
Rated 5 stars out of 5
by ianwindley - Posted on 18 February 2024
I had cochlear implant surgery ,the surgeon and the staff around me were absolutely amazing,I had everything explained to me before the procedure what was going to happen as couldn't have general anesthesia I had to have it done under local ,the surgeon was very understanding and did everything possible for me the theatre team made me very comfortable as I was very nervous, I couldn't ask for better a Big Thankyou to everyone involved that day.
Visited Ear, Nose & Throat on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 February 2024
Dear Ian Thank you for sharing your patient journey with us. Surgery can be daunting especially when you know you will be awake for this and are not too sure what to expect. Sharing your experience like this will help others to know that they are in good hands and that they can be reassured when facing the same procedure themselves. I am so pleased that all went well for you and hope you get to fully experience the benefits of this soon, we would like to take this opportunity to wish you a speedy recovery. Kind regards Kelly – Patient experience officer
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Review titled Poor communication, uncontactable
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I have been booked in for the wrong consultant or wrong treatment by the hospital twice, and could only find out after 1 or 2 hour waits in waiting room, taking a day off work and having to be driven there, to be told they need to rebook. Terrible communication skills, even after asking for more information I have been left feeling unhelped and unanswered, at one point the consultant was 40 minutes late arriving to the hospital and then had another patient in the room whilst speaking to me. Now I can’t get through on the phones to try and book the appointment, have left several messages with no contact back and the mainline for the hospital just transfer me to the line that doesn’t accept my call. Absolutely awful experience and no idea how to resolve.
Visited Ophthalmology on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear patient We were sorry to hear that you have been having problems with your appointments, this is not the experience we would want you to receive nor the service you can expect from our trust. Please contact us at PALS@nuh.nhs.uk as soon as you can so that we can try to resolve this issue on your behalf and look into the issues you have raised. Kind regards Kelly - Patient experience officer
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Review titled Excellent Service
Rated 5 stars out of 5
by Michelle Brown - Posted on 23 February 2024
Well I was admitted via the emergency walk in centre. For vaginal bleeding . I cannot express how wonderful and caring all the staff were. To say the hospital was very busy the care and attention I got was faultless. Even if I’d of paid private I don’t think I would have got better care. They were so through with me . I know there’s a lot of folk moaning about our NHS at the moment , but I must have to say I’m truly happy and satisfied with all the care and service I received today. Thank you to all the lovely staff for your help today, wish I had all your names to mention as I most certainly would. X
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Michelle Thank you so much for this heartfelt review, we hope that you are feeling much better now and are pleased to hear that you found our services to be so good. The staff in our A&E department work tirelessly to try and always provide the best care that they can when you need it and it sounds like that’s exactly what you have experienced. I will ensure that this review is sent to the matron of A&E and shared with the team who looked after you Kind regards Kelly – patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust