Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled Grateful thanks
Rated 5 stars out of 5
by Wendy Salmon - Posted on 10 April 2024
I was unexpectedly admitted to the Major trauma centre at the Queens Medical and then ward c30 with fractured ribs and a haemopneumothorax. I am so grateful to the staff for the amazing care I received, I couldn’t have wished for better. They were all brilliant!!
Visited Major trauma on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 10 April 2024
Dear Patient, Thank you so very much for this kind feedback. I will of course pass your thanks on to the major trauma centre and ward C30 now to ensure that the teams get to read your message. Best wishes, Kelly - Patient experience officer
-
Review titled Very helpful and friendly
Rated 5 stars out of 5
by CBF - Posted on 31 March 2024
Was taken to hospital by ambulance at 4am on a Sunday 17th. A very busy time but I was looked after quickly. I was in severe pain and had a very serious infection in my gallbladder. All doctors and nurses were brilliant, giving their best to help and comfort me. I was on ward c31 for 5 days. Thank you to everybody.
Visited Gastrointestinal and Liver services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 April 2024
Dear CBF Thank you for sharing your experience here and for your kind words for the doctors and nurses. We’ll make sure the team on C31 receive your thanks, and we hope you are now recovering well.
-
Review titled Friendly and efficient
Rated 5 stars out of 5
by Andrea - Posted on 17 March 2024
Attended A&E ,swiftly allocated to ED isolation because of my symptoms. I was upset and feeling stressed but staff were friendly and sympathetic. Tests needed were done,all staff polite and patient. The waiting area was clean ,I felt safe .
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Dear Andrea Thank you for your feedback we were pleased to hear that your experience was such a positive one. We are also pleased to hear that you got the care you needed and that you found the department to have met your expectations. Please be assured that we will pass this compliment on to the team in A&E so that it can be shared with the team. Kind regards Kelly – Patient experience officer
-
Review titled Really grateful
Rated 5 stars out of 5
by Wendy Salmon - Posted on 10 April 2024
I am really grateful for the care I received in the major trauma centre and ward c30. I was admitted with fractured ribs and a haemopneumothorax after a fall. I am extremely thankful to all the staff they were brilliant!
Visited Major trauma on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 10 April 2024
Dear Patient, Thank you so very much for this kind feedback. I will of course pass your thanks on to the major trauma centre and ward C30 now to ensure that the teams get to read your message. Best wishes, Kelly - Patient experience officer
-
Review titled Thank you
Rated 5 stars out of 5
by Jessica - Posted on 01 April 2024
I would like to say thank you for the treatment and the care they gave to my daughter in the emergency room and ward E 38 on Sunday Easter. The staff was caring and friendly and they work fast to make her feel better. Thank you for your help.
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 April 2024
Dear Jessica Thank you for sharing this, we are so pleased to hear how all the staff in the Emergency Department and on the ward worked to help your daughter feel better, we will make sure they know how grateful you are.
-
Review titled A credit to the health service
Rated 5 stars out of 5
by Lynn - Posted on 20 March 2024
My elderly mum, who has advanced dementia, has just spent a week at the hospital. From admission into the isolation wing of the Emergency department, then onto ward d57, and finally onto b47 where she spent most of her stay, she was treated with dignity and respect. I want to give a special mention to Ward b47 where it is clear how well trained staff are in understanding the needs of elderly people with dementia. I saw nothing but kindness, patience and genuine affection from staff towards my mum, during the time she was on the ward. This considerably alleviated my anxiety about her being in an unfamiliar place for several days. Communication and information from the medical teams was really good and nothing was too much trouble for the nursing and auxiliary health care assistant team. Despite the pressures that we all know the health service is under. A really wonderful ward. Thank you.
Visited Geriatric Medicine on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 20 March 2024
Dear Lynn, Thank you for taking the time to review your mum’s recent stay within our hospitals we are so pleased to hear that the care she was given throughout her stay was so well received and that the communication between yourselves and the wards was maintained at all times. I will pass this compliment on to the ward managers of all of the departments that you have mentioned in your comments above so that it can be shared with the teams. Kind regards Kelly - patient experience officer
-
Review titled Fantastic care and treatment
Rated 5 stars out of 5
by Dawn - Posted on 26 March 2024
I arrived with chest pain. Was quickly assessed and monitored. Then seen by a doctor for more tests and exams followed by fast treatment. Even though it was extremely busy, Everyone that saw to me was caring and took the time to explain what was happening and what they were doing. Putting my mind at ease during a very scary time. Amazing team from the moment I walked in. Can't thank them all enough
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 March 2024
Dear Dawn Thank you for sharing your patient experience within our hospitals I will pass your kind compliment onto the manager of the A&E department now and she will share this with the team. Kind regards Kelly - patient experience officer
-
Review titled Not happ
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
I had a really bad nose bleed on the 8th March I went to the qmc and after being there all day saw a really nice I think was a consultant who sorted me out she explained things and was really concerned she said I will get a phone call to make an appointment I got an appointment on the15th March at 10 30am there were very people waiting i got called in at about 11 15am to whitch I was asked why are you here from then on I was made to feel I was wasting her time
Visited Ear, Nose & Throat on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Dear Patient Thankyou for sharing your experience of our services. We are sorry to hear that you felt it was unsatisfactory and that you were made to feel this way. Please contact us via the email address PALS@nuh.nhs.uk where we can liaise directly with the department on your behalf and ensure that this doesn't happen again. Kind regards, Kelly - Patient experience officer.
-
Review titled brillant service
Rated 5 stars out of 5
by chris - Posted on 03 March 2024
had ambulance for a bad chest the crew were vary reassuring about my symptoms had a bit of a wait after booking in then tests were done doctor was very helpful and explained everything coffee was abit rubbish but what a brilliant service i was given thank you
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Hi Chris, Thank you for your kind words. We hope you’re feeling better, and we’ll pass your great feedback on to the Emergency Department team. (We’re sorry to hear the coffee wasn’t great, hopefully that was a one-off). Kind regards Andrew
-
Review titled Fantastic maternity and Labour Unit
Rated 5 stars out of 5
by Chloe - Posted on 24 April 2024
All staff in the Maternity Unit at QMC have been fantastic! I have had both children here and both times I have been looked after so very well. From the Fetal Medicine department, all the way through to the labour unit/ theatre unit. They looked after me through my pregnancy and kept a close eye on my little one. They were extremely thorough with their examinations and ensured myself and my baby had the best care possible. They took immediate action when my little one decided to be awkward at birth and safely delivered both my boys into this world. I can’t thank all staff enough for the care they have provided myself and my boys at QMC both times (2021 & 2024). 5* experienc!!
Visited Maternity services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 April 2024
Dear Chloe, Thank you for sharing your experience as a patient within our hospitals. We are so pleased to hear that you found our services to have met your needs and that both yourself and your babies felt well cared for and supported. I will of course pass this feedback onto the matron of the maternity unit in order for this to be shared with the team. May we take this opportunity to congratulate you on your new addition. Kind regards, Kelly – patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust