Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled Put me at ease
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
I attended for an MRI scan but due to claustrophobia was very nervous. I required the wide bore scanner with a mirror. I spoke to the receptionist who immediately spoke to the gentlemen who was going to scan me. He took me into the requested scanner and went out of his way to source the mirror and make comfortable. All in all a procedure I was dreading turned into a very bearable experience because of this gentleman.
Visited Don't know on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear patient Thank you for sharing your recent experience within our hospitals I am so pleased to hear that you got the support you needed and your scan was able to go ahead. Reviews like this help to reassure others who may be facing the same difficulties as you when attending hospital for a scan. I will pass this feedback onto the department now so that it is shared within the team however if you would like to share the staff members details with us so that we can thank him directly please email us at nuhnt.pals@nhs.net so that we can facilitate this. Kind regards, Kelly – Patient experience officer
-
Review titled Qmc vascular department
Rated 2 stars out of 5
by Gasman - Posted on 21 July 2024
Went to city hospital for pains in my leg had a ultrasound at qmc who informed me had a blockage in my left leg But 9 months waiting list for angioplasty and stent That's not good enough when I'm in servere pain and now my toes are hurting and my calf Why can't nhs transfer my case to another hospital so I can get back to normal Had a heart attack last year surposed to keep fit that's a joke as I cant walk Got pals involved but they have nothing back from Vascular qmc department
Visited Vascular services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 23 July 2024
Dear Patient, Thank you for sharing this feedback and your personal experience of our hospitals. I’m sorry to hear that you are experiencing these symptoms and I’m pleased to hear that you were able to obtain support from my colleagues in the Pals service. I would urge you to get back in contact with pals again as they have your details and it is important that we get this followed up for you as soon as we can. Whilst we await you to contact us, I will forward this review to Pals and over to the vascular team to make them aware of it, however they are unable to progress this further without obtaining more information from you directly. Kind regards, Kelly – Patient experience officer.
-
Review titled Amazing staff
Rated 5 stars out of 5
by Paul Winfield - Posted on 19 July 2024
My son was in the children's ward ( e40 ) after having spinal surgery, every single member of staff that looked after him for five days was amazing. Nothing was too much trouble and our stay during a very worrying time was made so much easier by their wonderful care and attention.
Visited Children's & Adolescent Services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 July 2024
Dear Paul, Thank you so much for sharing this kind review of your son’s recent stay in our hospitals. I’m so pleased to hear that you felt your sons care was of such a high standard and will of course send this review over to the ward manager of E40 now so that it may be shared with the teams involved in your sons care. May we take this opportunity to wish your son a speedy recovery. Best wishes Kelly – patient experience officer
-
Review titled Bad service bad waiting times
Rated 1 star out of 5
by Gasman - Posted on 01 August 2024
Went to see vascular at qmc afew weeks ago due to servere pains in my left leg when walking had my ct scan after I had to keep phoning to chase the appointment up Ct scan found I have significant narrowing of my arteries But since then my symptoms have got worse I cant go to work as I cant bend walk upstairs etc so no money coming in I cant claim sick as self employed I explained all this to the secretary's at vascular but still I have to wait to get seen Why can't i be referred to another hospital for treatment This department is unbelievable
Visited Vascular services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 August 2024
Dear Patient, Thank you for taking the time to share your feedback with us. I am sorry to hear that this has been your experience of our services. Please contact us on the email address nuhnt.pals@nhs.net where we can obtain more details from you confidentially as we would like to discuss this matter with you further and hopefully get the answers and support that you need from the department. Kind regards, Kelly – Patient experience officer.
-
Review titled Data protection / Diversity and inclusion
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2024
Not great for confidentiality around personal data that everyone in the waiting room heard my name, date of birth and address / and conversely I heard theirs. Also felt the person on reception was amused, made a point of asking my gender and seemed to be confused. Maybe there could be more d&i training for frontline staff. It was upsetting/surprising to feel scrutinised for being lgbt+ when seeking urgent care. This is a common experience for some lgbt+ people but consider NHS values of treating people with dignity - does this extend to all people?
Visited Accident and emergency services on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 July 2024
Dear patient, Thank you so very much for sharing this feedback of our services of course we would never want anyone to experience this within our hospitals and that’s why feedback is so very important to ensure that we try get things right. Please could you email me personally at qmcpet@nuh.nhs.uk with your contact details and I will be in touch with you to get more information regarding your experience confidentially and feed this back to the right departments. We look forward to hearing from you. Best wishes, Kelly – patient experience officer.
-
Review titled Great ward and staff
Rated 5 stars out of 5
by Ricky Grattage - Posted on 13 July 2024
I went to the spinal ward on d9 with my friend, the staff that we saw was polite, kept us well informed and all round made us feel welcome and in good care, other hospitals could learn a lot from them
Visited Orthopaedics on July 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 July 2024
Dear Ricky, Thank you for sharing your experience of D9 with us. We are pleased to hear that the care you received was good and that you felt well informed and welcome. I will pass these kind comments on to the ward manager now so that they can be shared with the team involved in your care. Kind regards, Kelly – patient experience officer.
-
Review titled Fantastic Team at A&E
Rated 5 stars out of 5
by Siu Kwan Chau - Posted on 20 June 2024
I couldn't wait longer to express my sincere thanks to the Adult Emergency Department! My sister rushed me to the A&E last Friday, 14 June 2024 (arriving around 3pm) as I had been suffering from chest pain and palpitation. I am particularly grateful for the perseverance of the Doctor in charge of my case in pursuing the possible cause of my medical issues and solutions. His follow through during the weekend to give updated medical advice over the phone based on the medical report was heartedly appreciated! My experience in the A&E has best illustrated to me the superior team work and dedication of different medical staff in the Department! The Assistant in A&E volunteered to the Doctor as a translator for Cantonese has facilitated more effective communication with the Doctor; the nurse who did the Early Assessment 1, was so gentle and empathetic, and sought help from a translator to best understand my issues. Another doctor followed up on Monday, and sent the letter to the GP again for further management. (I would have been most delighted to express my gratitude to the doctors and medical staff by mentioning their names here but for the restrictions of the Review Policy!)
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 June 2024
Dear patient, Thank you so very much for sharing your patient experience within the A&E department recently. It’s great to hear that your care has surpassed your expectations and that you have been so well supported in your condition and diagnosis at this time. If you would like to share any further details, staff names for example we would love to hear from you! Please email pals@nuh.nhs.uk with the details, mark this for my attention and I would be happy to send this over to them personally. Kind regards, Kelly - Patient experience officer
-
Review titled Wait times are not representative of a developed country.
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
We went in with a 2yo boy and a head trauma, its extent unknown since no qualified doctor looked at it. After 4 hours wait we were told that there might be another 4 before we are seen. We are now back home, hoping that nothing serious has happened. How is it acceptable to have 8 hours wait time for a head trauma?
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 June 2024
Dear patient, I am so sorry to hear of your experience in our hospitals we know that any waits can be so frustrating when you are indeed worried. Please be assured that patients are seen as soon as soon as possible by an appropriately trained clinician, however if a critically unwell patient attends, we would have to prioritise that emergency and sometimes that means the waiting times can increase. Please be assured that the staff in the department monitor the children who present there constantly and if you needed assistance while waiting you would have a whole medical team on hand to assist you if needed. If you still feel your child needs reviewing please present them to the nearest A&E or get them assessed by a GP as soon as possible. Kind regards, J Morgan - Matron of Childrens Emergency department
-
Review titled qmc Nottingham a&e - Check on your wait time.
Rated 2 stars out of 5
by Andy - Posted on 17 June 2024
I had a fall and hurt my chest and hand as breathing was very painful and difficult, I came to a&e. They took my details and asked me to sit and wait to be called. The screen in front of me wasn't working, so I didn't spot wait time ... but for an injury, it said 2 hours (which I spotted 3 hours in). I gave it another hour, then as my breathing had improved and swelling on hand not too bad, I asked reception to take me off the list as I was going home. Only to be told that I wasn't on the list!... With me registering I was worried about my breathing, this could have been worse. It was fairly busy, so I didn't want to hassle about my wait time ... turns out I should! I was very disappointed and I could have been waiting for hours.
Visited Accident and emergency services on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 June 2024
Dear Patient We are sorry to hear of your recent experience within our ED dept This is not the service we would want you to experience and we would like the opportunity to look into this further Please contact me via my colleagues in pals on the email address pals@nuh.nhs.uk and mark it for my attention so that we can take more details from you in a confidential manner. Kind regards, Kelly Morley – Patient experience officer
-
Review titled Great care
Rated 5 stars out of 5
by william gordon - Posted on 20 June 2024
Once again I had to attend ward C25 for nasal surgery. The care from everyone from the porters, ward staff, anaesthetists, surgeons, theatre staff and recovery room staff was superb. The sister in the recovery room deserves an extra mention as the care, empathy and efficiency given was exemplary. Thank you very much to everyone.
Visited Ear, Nose & Throat on June 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 June 2024
Dear William, Many thanks for taking the time to share this wonderful feedback with us, I am so pleased to hear that you were happy with the service you received and that this exceeded your expectations I will pass your compliment on to the matron of C25 now so that it can be shared with the team. Kind regards, Kelly - patient experience officer.
Information supplied by Nottingham University Hospitals NHS Trust