Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Staff in accident and emergency
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
I think the lady is called clarisa bowen and I'm not sure on the gentleman was called they was taking obs in a&e department on 21st October 2024 at night they was so helpful with my partner he was in so much pain and they helped get the help we needed and chased the departments down I will say they got treated a little bad by other members of staff they was working so hard and I understand the department was busy but staff spoke to them like rubbish you are all equal and working just as hard but those two staff members was amazing thank you
Visited Accident and emergency services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 October 2024
Thank you for this feedback. We are glad to hear that you and your partner found the two staff members in our Emergency Department to be so helpful to you. We are sorry that you observed behaviour that caused you to feel felt that these members of our team may be not being treated well by some of their colleagues, this is not the impression we would want any patient to have, and we hope that any incidents where they behaviour has been displayed towards any member of staff that is not in accordance with our Trust values have been addressed by the department. We will share your kind, and thoughtful, words with the senior team for the Emergency Department.
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Review titled Very Poor Experience
Rated 1 star out of 5
by Shaun Baker - Posted on 09 October 2024
came in tuesday 9th with an heat attack. was left in the hallway for 7 hours for only to have bloods done then stuck in the hallway again for another 5 hours. finally get a room seen by a doctor to only be taken out and left out in hallway again for another 6 hours never again
Visited Accident and emergency services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 October 2024
Dear Shaun, Thank you for leaving feedback following on from your recent attendance at our hospitals. We are sorry to hear of the time you waited to be seen and are saddened to hear that it was in a corridor this is not the care we want to provide. Unfortunately during the time of your attendance to ED the demand on the healthcare system was extremely high. We continue to work with our healthcare partners in Nottinghamshire to address ongoing increasing pressure within the hospital and emergency department. Best wishes Patient experience and engagement for NUH
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
My cataract surgery was successfully completed at qmc. My cataract is exceedingly dense, the doctor said before the surgery, and he gave me a 10–20 failure rate. I nevertheless proceed with it. My procedure, performed by the same specialist, took less than twenty minutes to remove and replace with a new lens. Gave me little eye drop bottles and medical instructions on how to take care of my eye. My eyesight is improving after three days, and on the fifth day, I can see well. I continue to use eye drops and to cover my eyes at night with hard plastic. Overall, I was quite pleased with my vision and I thank my doctor at qmc who did made sure that he will make it a successful operation. Thank again qmc and the eye surgery team.
Visited Cataract Surgery on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 October 2024
Dear Patient, Thank you for sharing your experience of our hospitals. I’m really pleased to hear that your recent cataract surgery was so successful and that your results have been really positive. I will pass your feedback on to the Ophthalmology department to share this with the matron and the teams on your behalf Best wishes, Kelly – Patient experience officer.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2024
Very friendly caring staff most helpful and polite brilliant staff nothing was any trouble staff put themselves out
Visited Don't know on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 October 2024
Dear Patient, Thank you for sharing your recent experience of our hospitals. We are very pleased to hear that you found our staff to be caring helpful and polite and that they were able to exceed your expectations. If you would like me to pass this on to the teams involved in your care please email me directly via the email address nuhnt.pals@nhs.net with the details and we can pass this along confidentially. Kindest regards, Kelly - Patient experience officer
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Review titled wonderful care in the HASU
Rated 5 stars out of 5
by adam fowle - Posted on 22 October 2024
I have read a lot about the problems of the NHS in recent years, however my experience over the past ten days could not be more at odds with the publicity the organisation receives. I recently had the misfortune of suffering from a Stroke and consequently staying for five days in the Highly Acute Stroke Unit at the Queens Medical Centre in Nottingham. From the moment I entered the A&E department until I was discharged five days later the care and kindness I received was just outstanding. The team that the Professor in charge of the has built in this department managed to combine calm and reassuring professionalism with exceptional kindness. Whilst I regard myself as unfortunate to have had a Stroke I equally regard myself as very fortunate to be treated by the Professor and her wider team. This care has continued semlessly since I returned home. Within two days of my return the Community Stroke team have visited me and a plan to aid my recovery is already in place. I have often heard the expression that satisfaction is the difference between expectations and outcomes, in my particular case the outcome has well and truly exceeded my expectations. It is inevitable that an organisation as vast as the NHS will have its difficulties but we could help the teams that work in it if we took the many opportunities we have to congratulate and thank the teams that provide exceptional care and kindness more often. Adam Fowle Nottinghamshire.
Visited Stroke on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 October 2024
Hello Adam, and thank you very much for sharing your experience of the time you spent on the Hyper Acute Stroke Unit. We are so pleased to hear that you felt the level of care you received from the team there was outstanding, and we will share your kind words with everyone on the unit. We wish you well in your ongoing recovery. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
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Review titled Nurses are too noisy
Rated 2 stars out of 5
by Lotty - Posted on 06 October 2024
Been to D34, found the ward was a bit loud, nurses are too loud. Patients can’t truly rest because of the noise, nurses chitchatting very loudly. Even when they are checking other patients, I understand they need to be jolly to be more approachable but they need to put in mind to be gentle and respectful to other patients who are resting.
Visited Children's & Adolescent Services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 14 October 2024
Dear Lotty Thank you for sharing your review of your experience on D34 I’m sorry to hear that you found the noise level to be of an unacceptable level and this is not what we would expect. Please be assured that I have raised this with the Matron and ward manager of D34 in response to your feedback and they have shared this with the team If you require any more support please do not hesitate to speak to the ward manager or alternatively contact pals via the email address nuhnt.pals@nhs.net and they will try to help you with your concerns. Kind regards, Kelly Patient experience officer
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Review titled Nurses very unreliable.
Rated 1 star out of 5
by Leny - Posted on 02 October 2024
Not just me but other parents started to get annoyed. Over heard a lady a bit upset talking to support worker “My grandchild need assistance to go to the toilet, we’ve been told to wait for a minute, but an hour later no one came. “ Nurses are very unreliable, D34 and D35, they hover every patients and parents request under the rug until their handover for next shift arrived. My son just had surgery. He was transferred from recovery room to the ward at 5.30pm. Nurses know that he needs immediate care. They hover around pretending to be busy, I’m noticing some of the nurses should not be on this field of work but in an office because they are more likely to do paperworks than assisting patients. A student nurse came to checked his numbers. My son needs immediate assistance and medicines and fluids, nurses are no where to be found because they are handing over. It’s more important for them to end their shift and pass the responsibilities to the next shift.
Visited Children's & Adolescent Services on October 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 04 October 2024
Dear Leny, Thank you for sharing your feedback regarding your experience of our hospitals. We are sorry to hear that the nursing care you have received so far has not met your expectations and we would not want you to feel this way at all. Please be assured that we take your feedback very seriously and we will share this with the matron and the ward manager for both wards D34 and D35 now in order for this feedback to be shared with the team and learned from. If in the meantime you require any further support with your care, please contact us either via email using the email address nuhnt.pals@nhs.net or alternatively call 0800 183 0204. Kind regards, Kelly – patient experience officer.
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Review titled Friendly and caring.
Rated 5 stars out of 5
by Russell Harrison-Paul - Posted on 26 September 2024
Had corrective laser treatment following a previous cataract surgery. All of the staff I encountered during the appointment were friendly, approachable and caring. An excellent example of how to deliver a professional and empathetic service.
Visited Ophthalmology on September 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 27 September 2024
Dear Russell, Thank you for your email. We are so pleased to hear that your recent cataract surgery went well and that you found the staff to be friendly approachable and caring. We will of course pass this on to the Ophthalmology department now so that it can be shared with the team involved in looking after you. May we take this opportunity to wish you a speedy recovery. Best wishes, Kelly – Patient experience officer.
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Review titled Excellent Care
Rated 5 stars out of 5
by Paul Longley - Posted on 06 September 2024
From arriving to leaving approximately 5 hours later, the attention I was given,was second to none.Nothing was to much trouble and all the staff were fantastic. Their findings and advice was correct and I am on the mend.
Visited Accident and emergency services on September 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 11 September 2024
Thank you for your review Paul, we are glad to hear your experience at our hospital was a positive one and that you are now recovering well at home. Kind regards The Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Michael Fulwood - Posted on 12 September 2024
The Dentist was excellent and the nurses, the service l received was excellent way better than l expected and could not find any fault whatsoever despite what the government says!!! Thank you
Visited Oral and Maxillofacial Surgery on September 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 September 2024
Thank you for your feedback Michael, this is good to hear. We’ll share you kind words with the team.
Information supplied by Nottingham University Hospitals NHS Trust