Northwick Park Hospital
Watford Road, Harrow, Middlesex, HA1 3UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kinsley Ward Urology
Rated 5 stars out of 5
by Malcolm Breingan - Posted on 05 October 2022
Such kind, willing and calming staff. So attentive and helpful, always cheerful. Doctors and Surgeon explained everything carefully and fully.
Visited Urology on October 2022
Review titled Northwick Park Hospital
Replied on 06 October 2022
Thank you for taking the time to leave such lovely feedback. I will pass this on to the team on Kingsley ward. Wishing you a speedy recovery. Pippa Kashmiry - Patient Experience Lead
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Review titled Rude consultant
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
very rude consultant you dealt with me when I was experiencing deteriorating conditions after surgery. he was dismissive and condescending of my concerns. however his face went all quiet after he saw my ct scan results. i will do everything in my powers to tell family and relatives to avoid this hospital untill it improves its disastrous and shambolic ccq score.
Visited Oral and Maxillofacial Surgery on October 2022
Review titled Northwick Park Hospital
Replied on 28 March 2023
Dear Sir/Madam, Thank you for leaving your feedback. I would firstly like to apologise for your negative experience with the consultant you have mentioned. As this platform is anonymous, we cannot identify yourself and look into anything further this way. If you would like to contact our PALS department, they would be able to address your concerns further. They can be contacted on: LNWH-tr.PALS@nhs.net or 020 8869 5118. I am sorry again that your visit left you feeling negatively about your care and hope you are feeling better. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Fantastic
Rated 5 stars out of 5
by Chris Gudger - Posted on 29 October 2022
I came to the hospital today extremely nervous when as soon as I reached the door I was welcomed then I was only there a short while when a lovely empathetic nurse welcomed me and stitched up my cut after working such long hours and traveled such a long way my name is Christopher gudger and if you can pass this message on thanks I did not even no her name but she was lovely and helped me she was amazing so please tell this nurse what a wonderful job she is doing and her family should be proud of her as I’m sure they are I’m a veteran and she even took care of my PTSD please say thanks for the treatment I received
Visited Accident and emergency services on October 2022
Review titled Northwick Park Hospital
Replied on 03 November 2022
Dear Christopher, Thank you for taking the time to leave such lovely feedback, I am not sure if you are talking about A and E or Urgent Care Centre to pass the feedback onto, please contact me at lnwh-tr.patientexperience@nhs.net so we can discuss further. I would also like to talk to you about filming a patient story, these are videos we make and share with executives at Board meetings etc which highlight any themes, issues and praise from the patient's view. The trust are currently working on becoming a Veteran Aware organisation alongside the Veteran Covenant Healthcare Alliance (VCHA). Pippa Kashmiry - Patient Experience Lead.
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Review titled The Staff make up for the lack of support from the trust
Rated 4 stars out of 5
by Hiren Ghelani - Posted on 10 November 2022
Our child was born in the hospital and we cant thank the amazing staff enough. All the staff in the Delivery Suite and Florence Ward were always very helpful, polite and professional. They consistently went above and beyond their duties and tried there best. We had a tough experience with the journey of giving birth and this was down to the lack of staffing and support from the trust. The trust needs to do more to support the maternity department. With out the staff in place the hospital would seriously struggle. Please support the staff and the department.
Visited Maternity services on October 2022
Review titled Northwick Park Hospital
Replied on 11 November 2022
Thank you for taking the time to leave this feedback, I shall pass it on to the Maternity Team. We would be interested to hear more about your story and discuss recording a video Patient Story with you once life has settled down a bit with your newborn. We cannot identify you from this post but if you would be interested please contact me on lnwh-tr.patientexperience@nhs.net Congratulations on your new arrival. Kind Regards Pippa Kashmiry - Patient Experience Lead
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Review titled Excellent Rheumatology Daycare
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I would like to thank the excellent Rheumatology Daycare Team. The staff are extremely efficient, friendly and care about patient safety. All of the staff wear masks and follow infection control measures. The team is a credit to the hospital and the NHS. The team is an excellent example of how patient care should be delivered. The team make patients who are immunosuppressed feel welcome and safe. This is a dedicated team who understand patient care. Thank you very much. It’s a pity that other staff throughout the hospital don’t care as much about patient safety because they don’t wear masks. They should follow the example of Rheumatology Daycare who demonstrate the importance of patient safety.
Visited Rheumatology on October 2022
Review titled Northwick Park Hospital
Replied on 03 November 2022
Thank you for taking the time to leave such lovely feedback about the Rheumatology Daycare team. It's nice to hear that the whole team made you feel at ease. The Trust does have Guidelines for mask wearing in line with the guidance from NHS England. Currently Staff should be wearing masks in Clinical areas, but mask wearing for both staff and patients is optional in communal areas. Please feel free to contact me at lhwh-tr.patientexperience@nhs.net if you would like to discuss this further, or to share your patient story about the Rheumatology Team. Kind Regards Pippa Kashmiry - Patient Experience Lead.
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Review titled Audiology visit
Rated 5 stars out of 5
by JimR - Posted on 10 September 2022
I had an appointment booked due to one of my hearing aids not working properly. I was seen on time and the Audiologist carried out tests on my aid to confirm the problem. I was given a new one on the spot. I am so grateful for the speedy and efficient way in which I was helped . Many thanks .
Visited Ear, Nose & Throat on September 2022
Review titled Northwick Park Hospital
Replied on 22 September 2022
Thank you for taking time to leave such a lovely review, I shall pass it onto the team who I am sure will be please to hear your appreciative words. Kind Regards Pippa Kashmiry - Patient Experience Lead
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Review titled I couldn't have asked for a better level of service
by NMDLHM90 - Posted on 06 September 2022
I was advised to transfer to this hospital from Watford General due to a skin abscess on my face. All of the nursing and radiology staff were very helpful, friendly and efficient with dealing with my condition. In particular, the on-call female Maxillofacial consultant was exceptional in her attentiveness and treating/resolving my issue. The clarity and detail provided on the intended procedure as well as answering any queries I or my family had was highly professional, but also reassuring. I couldn't have asked for a better level of service from the consultant and the co-team. Thank you.
Visited September 2022
Provided by Care opinion
Review titled Northwick Park Hospital
Replied on 07 September 2022
Dear NMDLHM90, Thank you so much for your kind words about the Maxillofacial team. I shall pass this on for you. Wishing you a speedy recovery and thank you for taking the time to leave your feedback. Pippa Kashmiry - Patient Experience Lead
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Review titled Unbearable waiting times at urgent care
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
My mum had a fall and was in agony so she phoned 111 and they directed her to be seen at Northwick Park Hospital at 10.30 @ Urgent care . We got there and queued at reception, then sat down to then be seen at the other reception (in the same area as the first reception?)really? then seen and assessed by other workers approx 1.5 hours later, told she definitely needed an Xray ( we knew that before we came), then we went to another area and was seen by a Dr about another hour later, then waited for Xray in another area for approx 1.5 hours and after than waiting about another 1.5 to be seen with the results, and then after that waiting approx 1.5 for discharge letter and told to wait for medication but by that time we'd be there almost 6 hours, my mum was hungry, thirsty, tired, in pain and we still had to pay for the ridiculous amount to park at the hospital. We didnt wait for the pain medication because I personally think another hour would have been too much to bear. This waiting time in an area, where there is only a vending machine for refreshments is ridiculous. As the waiting times are so long and people coming in here are really ill, with some people like my mum unable to walk without pain - why isn't there a water machine at least, because people are coming in unaided and cant leave to go toilet or get anything to drink or eat for fear of not being called - maybe give people an idea of how long they are going to have to wait - why to be registered and see by so many different depts - waste of time and resources. Need one reception, one assessment then onto the dept you need xray or whatever. I think this area need serious reassessing and management big time.
Visited Accident and emergency services on September 2022
Review titled Northwick Park Hospital
Replied on 03 October 2022
I am sorry to read this, sounds like a very difficult experience. LNWH does not manage the Urgent Care Centre at Northwick Park Hospital. It is managed by Greenbrook, please contact them via email at info@greenbrookhealthcare.com Kind Regards Pippa Kashmiry - Patient Experience Lead.
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Information supplied by London North West University Healthcare NHS Trust