Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Felt so unsafe in this hospital.
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
Rude staff. Staff speaking about patients in a derogatory and judgmental way. Left in hospital corridor for hours ,outside the room of a patient who was shouting and shouting for a nurse. I heard conversations about patients that I shouldn’t have heard. I was left without a drink for hours. Left without pain relief for hours. Waited 2 hours for a commode. Left without medication that was prescribed- but not given. Didn’t feel safe in hospital. Not given the care I needed. Told a member of staff I wanted to discharge myself. Was told that he wanted me to stay. I was transferred to a ward. Was on the corridor for an hour and a half. My spouse asked for a nurse to come and see me. She refused. So my spouse took me home. Never ever been in hospital before where the care was so poor, so much so I discharged myself. I genuinely felt frightened to be there.
Visited Accident and emergency services on February 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 19 February 2024
Dear patient, Firstly, we hope you have managed to seek the care you need. Secondly, we are deeply saddened to read your review, your words do not reflect the experience we would want any of our patients to feel whilst in our care. Please be assured there are several options available to you in order to investigate what happened. In the first instance it would be really helpful for us to know which ward/departments you are referring to within The Northumbria Specialist Emergency Care Hospital. Please could you email us at patient.experience@nhct.nhs.uk with this information and we will be able to respond with guidance on your options going forward. We will look out for your email. Take care, The Experience Team
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Review titled Poor gynaecology
Rated 2 stars out of 5
by Emma - Posted on 12 January 2023
I Visited here early hours of this morning as I am early pregnant and experienced some pain a&e are absolutely great however the doctor told me the bloods are ok for the stage I am at then I was happy with the response so I went home then was told to ring emergency gynaecology this morning for an appointment I called them to arrange the lady said “we don’t even have a referral for u” then said my pregnancy levels are low and they refused to see me after being told I was aloud an appointment and she said she would call me back after nurses handover and I am still waiting for the call back I am not really happy with the service what I have been provided as the lady was quite rude from gynaecology and it is very distressing as it is being told one minute that everything looks fine then the next it’s not okay I just think the communication should be better I have been pregnant before and miscarriaged this is why I went to get checked!!
Visited Accident and emergency services on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 13 January 2023
Dear Emma, I am very sorry for the distress this experience has caused you. Although The Experience Team does not have an investigatory role, we can provide you with advice on how your experience can be looked into further. Please could you email us at patient.experience@nhct.nhs.uk with information such as the date and time you contacted the gynaecology team and we will get back to you with your options for progressing. We will look out for your email. Take care, The Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Lynne Cummings - Posted on 20 January 2023
I was in A&E on Wednesday and the care and tests off all staff brilliant, I was kept in and informed all the way big thank you
Visited Accident and emergency services on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 20 January 2023
Dear Lynne, I am sorry that you needed to visit us at The Northumbria hospital’s A&E department on Wednesday, I do hope you are now feeling better? Thank you for sharing your feedback with us, we will do all we can to share your review with the team who cared for you. All the best and thanks again, The Experience Team
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Review titled Very fortunate to have such a dedicated and hardworking team
by SeaMum - Posted on 13 January 2023
I've unexpectedly ended up in paediatric A&E at NSECH twice this week with two different children. The attention and care we received was absolutely brilliant. Everyone from the HCAs, nurses, student doctors and doctors have been so thoughtful, attentive and reassuring. Sometimes as a parent you doubt yourself when making decisions about seeking medical help, especially when services are so overrun. To be welcomed with such a warm response and then given such a thorough investigation about the illness/injury has left me feeling more confident about seeking help and about my decision making. NSECH and the local community are very fortunate to have such a dedicated and hardworking team in paediatrics.
Visited January 2023
Provided by Care opinion
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 13 January 2023
Dear SeaMum, So sorry to read that you needed to visit us with children to our paediatric A&E at The Northumbria hospital. I hope the children are now on the mend? Thank you very much for taking the time to reflect upon both of your experiences with us and for thanking the members of staff who played their part in caring for the children and keeping you reassured. We will ensure that your feedback reaches the hard-working paediatric teams and they are given the opportunity to absorb your kind words. All the best to you and the children. Thanks again and take care, The Experience Team
Provided by Care opinion
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Review titled Professional and Efficient
Rated 5 stars out of 5
by Michelle - Posted on 06 January 2023
GP referred me immediately to ambulatory care because I had a fast heart beat and raised temperature. I was seen and admitted within 30 minutes. Tests diagnosed me with both a bacterial and viral infection which severely effected my ability to breathe. I was treat with antibiotics/antivirals and further preventative medicine. All staff without exception were kind, caring and courteous. I was kept well informed of my condition and treatment at all times. I was discharged same day with a comprehensive letter informing me what to expect by way of ongoing treatment over the next few days and reassurances that I could return anytime day or night if further assistance was needed. Exceptional service from a first class team of medical professionals.
Visited Accident and emergency services on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 09 January 2023
Dear Michelle, What a great review for the hard-working team in Ambulatory Care. Its great to know they got everything right for you, we wish you the very best with your recovery. We will share your review with the team who I am sure will be delighted. Take care, The Experience Team
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Review titled Fantastic staff.
Rated 5 stars out of 5
by Giz Azad - Posted on 29 January 2023
I was admitted to Cramlington for 7days, the staff were very professional and efficient, but also so friendly and kept my sprits high, even when I was at my lowest. We are so lucky to have access to such wonderful Staff.
Visited General Surgery on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 30 January 2023
Dear Giz, Thank you so much for your very thoughtful review of the care which you received at the Northumbria Specialist Emergency Care Hospital, Cramlington. I am so pleased that you were well looked after, and that the staff were friendly yet professional. Being in hospital can be difficult, and it means a lot to know that the team helped you through when you were feeling low. We would love to make sure that your comments are sent to the right team. Could you please email us at: Patient.Experience@northumbria-healthcare.nhs.uk, giving us your name and the ward which you were admitted to, so that we can pass your feedback on to them? It will mean a lot to the ward staff. I hope that you are making a good recovery. With best wishes, The Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Mike Martin - Posted on 27 January 2023
I came to hospital with a suspected stroke. The care from all hospital staff I encountered was absolutely fantastic from initial assessment care to radiology then on the stroke ward including the porters. Every person at the hospital deserves the highest praise they were all so friendly, helpful, caring and dedicated I am so grateful to have benefited from their care and expertise thank you to all of you.
Visited Stroke on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 30 January 2023
Dear Mike, I am sorry to hear about your recent admission to hospital, I hope you are now doing well? Thank you for taking the time to show appreciation for the staff who cared for you at The Northumbria hospital. We will do all we can to ensure the staff you encountered are given the opportunity to read your kind words and heartfelt thanks. All the best and take care, The Experience Team
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Lorraine Brown and Ian Brown - Posted on 08 December 2022
Had to take my husband to a&e after he collapsed in Asda store and we were blown away at the fantastic service we received from everyone. Doctors,nurses, receptionist, volunteers they all went above and beyond and nothing was a problem. This is the second time I’ve left a glowing review for this hospital but had to say well done for being so fantastic especially after the hard work of covid. Well done all of you and you all deserve 10 stars.
Visited Accident and emergency services on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 January 2023
Dear Lorraine Brown and Ian Brown, So sorry to read about your recent incident in Asda, I am sure this must have been very frightening for you both. It is great to read that you both felt the service you received from the team at The Northumbria hospital was of such a high standard. Thank you enormously for writing a second review to share your thanks to all those who have cared for you. We will do all we can to ensure your kind words reach the team who provided such an excellent service to your husband in December. All the best to you both. Take care, The Experience Team
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Review titled Wonderful
Rated 5 stars out of 5
by Sharon Stoker - Posted on 31 January 2023
I cannot thank Ward 12 NSECH for their care and commitment to my dear relative who was admitted on the 23rd December then again on the 6th January, they were brilliant in every aspect, they treat her with such care and compassion, the staff work so hard yet always make time if you have a concern, this ward is run brilliantly, clearly a happy team, thank you Ward 12 you are wondeful
Visited Respiratory Medicine on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 20 February 2023
Dear Sharon, Sorry to hear that your relative was poorly over the festive period and in the New Year. Hopefully they are now on the mend? Thank you for sharing your experiences of your relatives care with us, it is great to read that every aspect of care was brilliant. We will pass your thanks onto the team on Ward 12 at The Northumbria hospital. Thanks again for sharing your feedback. All the best to you and your family. Take care, The Experience Team
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Review titled Very good experience in hospital
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I was admitted to Cramlington to undergo surgery for an abscess. The process from arriving to leaving was very quick, comfortable and the staff really stood out as people who care about their patients and profession.
Visited General Surgery on November 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 November 2022
Dear patient, Thank you for taking the time to reflect on the care you received with us during your recovery from hospital. It is real testiment to the staff who cared for you. I do hope your recovery is going well? It would be great if we could share your feedback directly with the staff involved in your care however the annonymous nature of your review makes this difficult. Please could you email us at patient.experience@nhct.nhs.uk with the details of the ward/department and we will make sure your review reaches the appropriate team. I will look out for your email. All the best, Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust