Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled For emergency gynaecology department
Rated 2 stars out of 5
by Zara gray - Posted on 17 May 2023
Last week Thursday 11th may i visited Cramlington hospital to get checked over after experiencing some bleeding early in my pregnancy I got called in by triage in a&e and felt like I was being looked at as if I was in the wrong place for my problem, then got sent to emergency gynaecology, check in there receptionists were lovely, however when I went into the gynaecology department I got called in by a nurse practitioner and when she was asking me questions she questioned why I didn’t ring the department the day before which I didn’t know you had to do or were aloud too because I thought everything was normal at first barring in my this was my first pregnancy,anyways she explained she couldn’t scan me due to only being 5weeks 5days so she needed a urine sample which was fine but I didn’t feel reassured in one of the scariest time in my life or felt like I was being supported in anyway so I wondered off managed to do one then come back with it, the next part I was disgusted in I handed my wee sample to one of the nurses in the department she then proceeded to take my sample into the waiting room toilets to do my pregnancy test which I think is out of order she should have took it into a side room like any others would be taking too test it, she come out carrying my pregnancy test wrapped in tissue and placed it on their work station not far from where me and my partner was sitting, I went to the toilet and my partner seen her lift the tissue off the test and got the other nurses too look at my test, which he knew by there faces and the way they were looking that something was wrong which I don’t agree with looking at my pregnancy test in an open area in a waiting room where other people is around, I got called back in and was told I had a miscarriage, in future I won’t be returning to the emergency gynaecology department as I was disgusted by the way I was treated and the way they went around doing my tests
Visited Don't know on May 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 22 May 2023
Dear Zara, We are very sorry to read your review and our thoughts are with you at this difficult time. Learning from your experience is of paramount important to us, we have a number of options available to you. We would appreciate it if you could continue to work with us to select the option which feels right for you. Please email us at patient.experience@nhct.nhs.uk with the date and time of your attendance into hospital and we will respond quickly with the next steps. We will look out for your email. Take care, The Experience Team
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Review titled Fantastic individual care
Rated 5 stars out of 5
by Janet Lloyd - Posted on 06 April 2023
I fractured my arm in Austria and had to attend A&E on arriving home a week later. Every single member of staff displayed professionalism, respect and fantastic holistic care and can I say everyone appeared very cheerful and upbeat for a Monday morning. What was most important they showed they genuinely cared, looking beyond the obvious. They went the extra mile making sure I could be added onto that mornings fracture clinic rather than sending me home to wait for an appointment. The care in Austria was very good but it’s the added personalised care from our NHS which made my experience perfect.
Visited Accident and emergency services on April 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 11 April 2023
Dear Janet, I am very sorry to hear of your fracture whilst you were in Austria- I imagine it was a worrying time for you. I am so pleased that you were well looked after and treated promptly at Northumbria Specialist Emergency Care Hospital on your return. It’s also lovely to know that the personal touch which you experienced made all the difference to your care. Wishing you a speedy recovery and thank you again, The Experience Team
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2023
I travelled down from berwick to be seen with an abcess in a delicate area was told to go and wait on ward 6 was waiting over 2hrs to be seen doctors and nurses ignoring then for someone eventually to come a look at my problem and tell me to come back next day for an operation i was told to come to the procedures dept for 8am only to get there and it was closed until tuesday, then when i do eventually see a doctor and report my previous history for them to look at the problem and say we won’t operate as its burst having explained my previous surgery they didn’t even clean the wound gave no instructions how to deal with it and fobbed me off with some tablets, i know it was a bank holiday but if sepsis kicks in i feel like why bother paying taxes for poor service no faith in the hospital and will travel to the Rvi in future.
Visited Accident and emergency services on April 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 11 April 2023
Dear Reviewer, We are very sorry for the distress that you have experienced recently at the Northumbria Specialist Emergency Care Hospital. Whist we do not have an investigatory role, we can provide you with advice on how your experience can be looked into further. If you would like this, please email us at patient.experience@nhct.nhs.uk with information such as your name, date of birth, hospital number (if you have it) and the date and time of your visit. We can then get back to you with your options. We will look out for your email. Best wishes, The Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Was sent from Wansbeck hospital for an xray , 5 hours later still sitting there with 2 young children and a 14 year old with an really painful leg injury , asked at 12am how many before me they said 3 , so judging from how long i had waited since there was 6 before me i had to leave without the xray , Before i left another 5 had left with poorly children after waiting 5 hours plus
Visited Accident and emergency services on April 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 28 April 2023
Dear reviewer, We’re sorry to read that your son was unable to receive the necessary treatment, we hope this is no longer the case? We would like to find out more about your experience so we can learn and improve. There are a number of options for you to consider should you wish to take this forward. If so please email us at patient.experience@nhct.nhs.uk. We will look out for your email. All the best to you and your family. Take care, The Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Margaret redmond - Posted on 21 April 2023
I was sent to A&E by my GP for abdominal pain ? gastric bleed. I will never forget the kindness I received in this department. The staff reassured me, supported me and looked after me with absolute dedication. We are so very lucky to have such an amazing hospital to go to in times of crisis.
Visited Accident and emergency services on April 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 24 April 2023
Dear Margaret, Sorry to hear that you have been unwell and needed to visit us at The Northumbria hospital’s A&E department, we hope you are now feeling much better? Thank you for your review, it’s great to read that you received the kindness and support you needed – when you needed it most. We will share your feedback with the team. Take care, The Experience Team
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Review titled Poor Reception.
Rated 3 stars out of 5
by Mrs Rhonda Kennedy - Posted on 10 April 2023
On Thursday,30/03/23, my 18-year-old son started to complain of extreme pain in his head. His temperature was very erratic; I was very concerned about the way he presented so I rang 111. A very understanding member of staff asked appropriate questions and recommended that he attend A/E at Cramlington. We arrived at approximately 2.30 a.m.(Friday, 31/03/2023.) The receptionist treated us very professionally: she was very helpful and advised us of the 6-7 hour wait. We took a seat. After approximately 2 hours, my son’s symptoms dissipated and he told me that he did not want to waste the doctor’s time. We decided to fill in a discharge form. Unfortunately, that evening (Friday, 31/03/23 approximately 21.30) my son,once again, complained of excruciating pain in his head. This time I took him to another service provider. A lovely nurse assessed him: his blood pressure was 165/95, he was clammy to the touch, shaking and very pale. She gave us a consultation information form and advised we attend A/E at Cramlington. I believe we arrived at Cramlington at about 23.00. The same receptionist was on duty and she was sitting alongside a nurse. As I approached I felt as though a discussion had taken place between them. I got the distinct impression I was being ignored. Eventually, the receptionist asked if she could help? I explained that I had been in earlier with my son who had the same symptoms. Both the receptionist and the nurse’s attitude was bordering on hostile. The nurse questioned why I had only waited 2 hours on my previous visit ? They were extremely snappy when explaining the 3 hour wait to see a triage nurse followed by a further 6 hour wait to see a doctor. I don’t feel as though I should, in light of the fact my son , who has autism, and was in a great pain, justify my actions on my previous visit. Normally, I can’t praise the NHS enough - dealing with demanding patients in difficult circumstances. I, on both of my visits, was polite and courteous and I would expect the same in return. I was a very concerned mother trying to do the best by her son. I feel very let down by these member’s of staff.
Visited Accident and emergency services on March 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 11 April 2023
Dear Mrs Kennedy, We are very sorry to hear about your recent experience at Northumbria Specialist Emergency Care Hospital. This does not sound like the standard of care which we strive to provide to our patients and their families. Whist we do not have an investigatory role, we can provide you with advice on how your experience can be looked into further. With your son’s consent, or confirmation that you are authorised to act on his behalf, could you please email us at patient.experience@nhct.nhs.uk with information such as his name, date of birth and hospital number (if you have it). We can then advise you of what options are available. We will look out for your email. Thank you for raising these important issues with us. Take care, The Experience Team
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Review titled Amazing people - Every time
Rated 5 stars out of 5
by Hayley May Barber - Posted on 03 March 2023
I cant thank your hospital staff enough, I have been poorly and have been in your Hospital on many occasions over last few months, Ambulatory Care, gynaecology all day showed me concern not just for my ailments (Early Jan 2023j, above and beyond. Yesterday very hard day for me, procedure ward …. from first thing in the morning before I even got in the door, looked after the way, you’d be looked after by family…. Last but not least my porter, exactly who you want to lift your spirits, even taking me back to ward he was monitoring how I was, I had nt realised. I heard him explaining how I was and that he thought I needed some pain relief. I have been to four hospitals in last few months, across trusts, no one taking ownership of my care, Cramlington kept putting a huge plaster on until I received the care I needed. People who work in Cramlington Hospital, second to none. Thank you so much !!!
Visited Accident and emergency services on March 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 07 March 2023
Dear Hayley, Sorry to read that you have been poorly and needed the care of our gynaecology team at The Northumbria hospital. Thank you for writing such a wonderful review of the care you received from all those you mention in your feedback. We will ensure your kind words reach the team including our portering service. Take care, The Experience Team
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Review titled Great practice and care
Rated 5 stars out of 5
by Lynn stephenson - Posted on 01 April 2023
I attend the hospital with my sister who was ill , on booking in her doctor had already forwarded an e mail and qe were sent to ambulatory care unit , within 2hours , blood tests taken , seen by nurse practitioner, given pain relief and antibiotics intravenously and given an app for next day , the staff and care shown was outstanding, thank you
Visited Accident and emergency services on March 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 05 April 2023
Dear Lynn, Thank you so much for taking the time to write about your sister’s care and treatment at the Ambulatory Care Unit, Northumbria Specialist Emergency Care Hospital. It is good to hear that the GP referral helped to make the process smooth and efficient, and that she was treated quickly. It is also a pleasure to read that you found the staff to be outstanding, and we will ensure that your kind comments are passed on to the team. We hope that your sister is feeling better. Best wishes, and thank you again, The Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Nick Tarrant - Posted on 15 February 2023
Admitted to the procedure unit at 0800 on 14th Feb 2023 after seeing registra at ambulatory on 13th. Large infected sebaceous cyst drained and packed under geneneral anascetic. From my initial administration to discharge later that day I cannot praise all staff concerned for a excellent proffesional job .well done and thank you
Visited Don't know on February 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 February 2023
Dear Nick, I really appreciate you writing this review so quickly after having your treatment at the Northumbria Specialist Emergency Care Hospital. It is good to hear that you had your procedure the day after your initial assessment, and that the staff were professional throughout. I imagine that this was a big relief for you and I hope that you are now feeling more comfortable. I will make sure that your kind comments are passed on to the team which looked after you. Kind regards, The Experience Team Northumbria Healthcare Trust
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Review titled Everyone made me feel at ease
by Stokes17 - Posted on 13 February 2023
Just visited day surgery unit (ward 15), my first surgery. I was nervous. It was well organised from the waiting room, to be shown to beds, to all personnel I interacted with. Everyone made me feel at ease and were just dead canny. All staff I interacted with were just open and lovely to talk with while being efficient and professional, my nurses, surgeon, anaesthetist, student nurses, stats checkers just everyone. Honestly, thank you so much for all your work and the manner in which you deliver your work is just commendable.
Visited February 2023
Provided by Care opinion
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 15 February 2023
Dear Stokes17, Firstly we hope you are recovering well following your time in hospital. Thank you for taking the time during your recovery to recognise the organisation and professionalism of the staff who cared for you, hopefully to ease some of your understandable nervousness. Thank you for your message of thanks, we will do all we can to share your review with all appropriate members of staff who were involved in your care. All the best with your recovery. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust