North Devon District Hospital
Raleigh Park, Barnstaple, Devon, EX31 4JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about North Devon District Hospital.
Reviews
-
Review titled Very helpful
Rated 5 stars out of 5
by Yvonne Harris - Posted on 19 June 2023
The staff in the department were very kind, understanding and outstandingly helpful. They explained everything fully and treated me with kindness
Visited Oral and Maxillofacial Surgery on June 2023
North Devon District Hospital has not yet replied.
-
Review titled Wonderful, I couldn't have asked for better care.
Rated 5 stars out of 5
by jane bly - Posted on 21 May 2023
I recently had an operation on my thumb at NDDH. I cannot sing their praises enough. From the moment that I arrived til I left I was treated kindly, professionally and with the utmost care by all involved. I was kept informed of the timescale of my op and for any delays that may occur during the day. My op was carried out by not only professional folks but 'real people' who not only took my mind away from my anxiety but made me laugh. I'm not sure if you can describe an operation a 'delight' but they were all delightful.....and I thank them all jane
Visited Orthopaedics on May 2023
Review titled North Devon District Hospital
Replied on 22 May 2023
Thank you for leaving such lovely feedback about an operation on your thumb. Would you mind informing us of the team involved so we can pass on this lovely feedback. Kind regards, Linda
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Wendy Mortimer - Posted on 15 March 2023
I arrived by ambulance with a wonderful crew and was treated with excellent care. All the staff were wonderfully kind, efficient, patient and cheerful although very busy. I was kept in overnight and the staff on MAU, Bay 1 were the same. I was out of area and I am very grateful for the care I received and would like to thank everyone.
Visited Accident and emergency services on March 2023
Review titled North Devon District Hospital
Replied on 20 March 2023
Thank you for taking the time to provide us with your feedback, it is great to hear of your positive experience within not only with SWAST but in Emergency Department and MAU as well. I will ensure that everyone within the Emergency Department gets to see your message. Kind regards Sophie GrillsED Governance & Operational Support Manager
Provided by Care opinion
-
Review titled X-Ray Dept
Rated 5 stars out of 5
by Jill Thorne - Posted on 05 February 2023
Super efficient. Booked in immediately on arrival. Friendly efficient staff from reception to the staff taking the x-rays. All done within 30 mins or less.
Visited Don't know on February 2023
Review titled North Devon District Hospital
Replied on 06 February 2023
Thank you for taking the time to leave positive feedback following your x-ray. I'm glad that we were able to be super efficient and you didn't have to wait very long in the department for your x-ray. We have recently undergone a huge program of equipment replacement in radiology which means that we now have brand new digital x-ray machines in all of our general x-ray rooms that produce the images much quicker for us, as soon as the exposure is taken, and so has sped up appointment times and helped us to reduce our waiting lists. It's also always nice to know that patients have found our staff to be friendly and efficient, I will be sure to pass on your positive feedback to the teams involved. Kind regards Gill
Provided by Care opinion
-
Review titled Great experience
Rated 5 stars out of 5
by Mrs Brown - Posted on 26 January 2023
Today I had a first appointment with a Gynae consultant. Due to illness, a consultant from Exeter filled in for the clinic. This doctor was engaged, empathetic, supportive, respectful and reactive. I came out feeling positive, cared for and like a solution could be found. Excellent.
Visited Gynaecology on January 2023
Review titled North Devon District Hospital
Replied on 27 January 2023
Thank you so much for taking the time to post your feedback. I am very pleased to hear that you have had a positive experience in our gynaecology department and I am glad that you feel you were listened to and cared for. It is always really lovely to receive this kind of feedback - I will ensure it is passed on to the team. Best wishes Louise
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I write this as a visitor of an elderly patient who was on Capner Ward for several weeks. Although the staff were extremely busy, the care shown to my friend was exceptional and I know she was very grateful. So many staff from the Nurses, HCAs, catering and cleaning staff showed so much compassion and concern for her mental and physical well-being. They were also extremely helpful to me as a visitor. The way the staff also ensured that my friend was treated with dignity and also took a few minutes in their busy schedule to talk to her, and to take a real interest in her, which I know lifted her spirits immensly. I am full of admiration of the dedication and commitment of the staff on that Ward. Thank you.
Visited General Medicine on January 2023
Review titled North Devon District Hospital
Replied on 04 April 2023
Thank you ever so much for taking the time to write such heartfelt and positive feedback for the staff on Capener ward. I will make sure this is passed on to all of the members of the Capener team. As a ward, we strive to deliver a high standard of care to all patients and we make it our priority to ensure patients and visitors alike are made to feel welcome, looked after and supported during their stay with us. All of the staff on Capener ward work extremely hard every day and as the ward manager I feel immense pride to work with such an amazing team. Best wishes Alice Keith
Provided by Care opinion
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Patricia Hindmarch - Posted on 27 January 2023
From the moment I arrived in the ward I was treated with kindness. Nothing was too much trouble and I felt well cared for from the housekeeping staff to the surgeon. Any questions I asked were answered and I was put totally at ease about my procedure. Cannot praise this team enough.
Visited Orthopaedics on January 2023
Review titled North Devon District Hospital
Replied on 06 February 2023
Thank you for taking the time to leave us your feedback. I am really pleased to hear that you were treated with kindness, nothing was too much trouble, you felt well cared for, your questions were answered and you felt totally at ease during your recent procedure. If you would like your comments to be forwarded to the relevant team, please let us know the name of the ward where you received your care and we will arrange for this to be done. If you prefer, you can email this information to the patient experience team. Our email address is: rduh.patientexperience@nhs.net Best wishes Michael
Provided by Care opinion
-
Review titled Orthopaedic Interface = not good
Rated 4 stars out of 5
by Chloe - Posted on 11 April 2024
This service blocked me from getting the care and operation needed - There was a misreading of my mri scan resulting in more than 4 months of horrible pain whilst waiting to be ‘allowed’ to see a surgeon. During this time I was instructed to stop taking the nerve blocking medication (for nerve pain) as this was blocking the ability to prove I had nerve irritation. Despite the spinal stenosis, the herniated disc and the osteophyte impingement on l5 as stated in the radiology report and as clearly visible on the mri. The orthopaedic interface personnel made me feel like I was lying. Like I was wasting their time, faking my symptoms and that I was an irritating burden that would be a nuisance to the surgeons - as there would be nothing that they could do. Extremely reluctantly, they agreed to forward my details to the surgeon. I was contacted within a week and upon finally getting to see an orthopaedic surgeon, they acknowledged that surgery was my only option- it had taken more than a year of crippling and unnecessary pain by this point. I am making this review now, as other family members have also mentioned that the interface service is blocking their ability to get vital surgical assessments that do not ‘miss’ essential factors during diagnosis. I am post surgery- and couldn’t fault the care and attention I’ve received from that part of the service. It’s just such a shame that the interface service caused me so much additional pain and entirely unnecessary stress.
Visited Orthopaedics on January 2023
North Devon District Hospital has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Lona zagurskas - Posted on 05 January 2023
Attended with husband who had we thought broken his arm!( Not so thank goodness!) The staff from reception to professionals were wonderful and so quickly seen x thank you all x
Visited Accident and emergency services on January 2023
Review titled North Devon District Hospital
Replied on 09 February 2023
Thank you for sharing your positive experience with us, I will ensure that this is passed over to the wider team in the Emergency Department. Kind regardsSophie GrillsED Governance & Operational Support Manager
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
I listed this review under 'don't know' because the service is not included in the list of departments! Also, as capital letters are not permitted, this review lacks necessary detail. It relates to the sdec department (Same Day Emergency Care). I attended with my wife on two days this past week because our GP decided that she should have a brain scan following a fall because of a continuing headache since then. It was arranged for her to be seen in the sdecdepartment. The staff were excellent and caring and the whole idea of sdec, set up recently to relieve pressure on A&E, is an excellent one with a smaller number of patients being attended to in what appears to be a small hospital ward. There was comfortable seating available and tea, coffee, biscuits and even sandwiches were offered to those waiting; a very comforting gesture. Patients are treated in a calm manner without the hustle and bustle of a&e There is still of course long waiting periods but when it became clear (around 17:00 hours) that there would be quite a long wait for the scan, it was suggested that it would be preferable (for her) to return the next morning and so avoiding waiting into the evening; very thoughtful of the doctor. The next morning, the scan was carried out and after a further wait of two hours during which the doctor reviewed the results, she was reassured that 'nothing was found to cause alarm', the 'all clear' was given and she was discharged. The care and treatment cannot be faulted and whole concept is to be recommended and applauded.
Visited Don't know on January 2023
Review titled North Devon District Hospital
Replied on 20 January 2023
Thank you so much for your feedback for our Same Day Emergency Care Service. Attending hospital for investigations can be an anxious time, but I am glad that we could make you feel comfortable and cared for during your investigations. We are working hard to try and stream patients appropriately from the emergency department and hopefully improve their patient journey. We are glad that this worked well for you even despite the waiting times! The fact you took the time to feedback is really appreciated and I will make sure to share it with the team. They will be thrilled they were able to make a positive impact on your hospital experience. I hope your wife is feeling well and wish you both all the best for the coming year.
Provided by Care opinion
Information supplied by Northern Devon Healthcare NHS Trust