Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling
Rated 1 star out of 5
by Moin - Posted on 23 September 2022
Waited more than 7 hours for my 16 year old daughter. They put her with the adult waiting. Doctors/practitioners working at a snale pace and on two separate occasions when a patient has clearly left the A&E doctors just return to their room and still take another 30 mins to call next patient. Is this why the NHS is in this state?
Visited Urgent Treatment Centre on September 2022
Review titled Newham Hospital
Replied on 26 September 2022
Dear Moin Thank you for taking the time to share your feedback following your visit with your daughter to the Emergency Department. It is most disappointing that you and your daughter's expectation of the service fell below the standard we aspire to. We appreciate how upsetting this must have been. We will share your comments with the service. If you do however, wish to raise this in more detail, you can liaise with the PALS Team on site who will be happy to assist you further. Kindly note that you will need to provide your daughter's full details (i.e. full name, NHS or Hospital number etc), and also your full name and contact number. PALS can be contacted via email to nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I attended A&E yesterday. Every member of staff I saw was polite, professional and caring. It wasn’t too busy and I was seen within a couple of hours. So I was very satisfied. My only problem is I was sent a text from barts health asking for my feedback but my sim doesn’t deliver replies to five digit texts. This has happened before and, although this may not be the appropriate platform to say this, I can’t find any other way to contact somebody about this. It’s frustrating as I like to praise good service.
Visited Accident and emergency services on September 2022
Review titled Newham Hospital
Replied on 06 October 2022
Dear patient Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our A&E department which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. we will also highlight the other issue raise with the team for attention thank you once again for bringing this to our attention. kind regards Central Complaints Team
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Review titled Excellent attention to detail.last September
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Last September I was referred to haematology dept. The lady consultant who dealt with my case was extremely thorough and, where certain queries were raised which didn't come under her dept., she referred me to the relevant dept or my GP. She was professional , kind and helpful and made me feel at ease and able to ask questions. She arranged an x-ray and CT scan to clarify some queries, and I have nothing but praise for the way she dealt with my case. Well done and thank you.
Visited Haematology on September 2022
Review titled Newham Hospital
Replied on 13 June 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University hospital . We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust