Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Mockery
Rated 1 star out of 5
by Vadim Ursachi - Posted on 19 November 2022
You're kidding people, I've been sitting since 7 p.m., now it's 4:20 p.m. and I'm still waiting for a scan along with over 40 other people that no one calls.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 19 November 2022
Dear patient Thank you for taking time to contact us with feedback. We are sorry to read that the care provided at Newham University fell below the expectation you had of us. We value your feedback and would like to share this with the department to improve the service. we would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I went to a&e due to moderate upper back and chest pain. I waited almost 4 hours to be seen by a triage nurse who took my vital signs and sent me to the urgent treatment centre. I waited for another 2-3 hours to be seen by a doctor who just listened to my chest and gave me 2 weeks worth of medication. No tests were done like an ecg or X-ray. Surely if someone comes stating they have chest pain whether it’s from back pain or something else, an ecg or X-ray would be done. But none of that was done. It’s as if as they couldn’t be bothered to listen and just wanted to get rid of me. I was even told just to go to my gp next time because they deal with emergencies. Don’t they realise that chest pain can lead to serious problems? I’m very disappointed in this hospital and would not recommend anyone to come here unless this hospital changes.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 02 January 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and we would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Tried to rebook appointment
Rated 3 stars out of 5
by Marie - Posted on 31 October 2022
I had to rebook my scan appointment as I couldn't make it but when I call the number it just rings, been trying for 3 days. So disappointed, just transferred to this hospital.
Visited Obstetrics on October 2022
Review titled Newham Hospital
Replied on 01 November 2022
Dear Marie Thank you for taking the time to contact us at Barts Health. We are sorry to read of the concerns that you have escalated to us and of course apologise that your experience has fallen short of your expectation. Please can you forward your details to our PALS team on site who will be able to assist you further. Their email address is nuhpals.bartshealth@nhs.net Kind regards Central Complaints
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Review titled A heartfelt thanks…
Rated 5 stars out of 5
by Mrs Jaspreet Ubhi - Posted on 06 January 2023
My daughter was born at Newham Hospital in October last year. My experience with the hospital was unforgettable, more so indescribable. If anyone would have told me my labour journey would have been that great I wouldn’t have believed them. I remember everyone scaring me about labour prior to giving birth but the NHS staff at Newham were brilliant. I felt blessed to be in the presence of such supportive and caring staff. I look back and think about the day and nights I saw staff running around patients to make them comfortable. The staff here are completely underrated… I cannot describe in words how pleased I was with the care received. Thank you so much for helping me on my journey to motherhood. Unfortunately soon after my daughter was born my Dad passed away and my thought of giving the hospital staff 5* feedback took a back seat so I apologise. I would like to thoroughly thank the staff in Larch antenatal, Labour and Birth units. You were all immensely supportive through my Labour journey and post. I could see how hard you all worked to help patients despite some unhappy patients you all pushed through to provide the best care for everyone. I feel privileged to have been able to experience this and I cannot wait to have my second child. Thank you!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 06 January 2023
Dear Mrs Ubhi Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our labour ward which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Outstanding care!
Rated 5 stars out of 5
by Debra Kaylor - Posted on 16 November 2022
I spent 4 days on Manor Park ITU before being transferred to a ward under the care of the same team. I cannot praise them enough, and I know if it wasn't for their outstanding practice I wouldn't have pulled through after contracting Pneumonia and Sepsis. Their kindness and care shone through, and as ill as I was at ease that I was being cared for by a team of outstanding consultants, Doctors and nurses that were doing their upmost best to get me well. They never left my side and informed me of everything they were doing, and I have never seen such a dedicated team working so hard on ITU and the ward I was taken to after I began to get well. I can't thank you all enough! and I am so proud to be able to say that I have this amazing hospital on my doorstep! Thank you, thank you, thank you!
Visited Intensive Care on October 2022
Review titled Newham Hospital
Replied on 17 November 2022
Dear Debra Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Exceptional service
Rated 5 stars out of 5
by Irfan Iqbal - Posted on 09 October 2022
The antenatal and delivery unit today provided us with exceptional service. All the staff and particularly the midwives were extremely polite and supremely professional and a credit to the NHS and moreover a credit to society. Knowledgeable, caring, empathetic, highly professional are just a few of the adjectives to describe them. 5 star service and highly recommended - thank you very much!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 10 October 2022
Dear Irfan Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints
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Review titled Worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I was referred to General Surgery by my GP and within 2 months I haven't received any communication for an appointment by them. I tried to call too but without any success. Absolutely no attention to the patients.
Visited General Surgery on October 2022
Review titled Newham Hospital
Replied on 01 November 2022
Dear patient Thank you for taking the time to send us your feedback. We were disappointed to read of your experience and sincerely apologise for this. Please can you contact our PALS team with your details at nuhpals.bartshealth@nhs.net and they will get back to you as soon as possible thank you Central Complaints Team
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Review titled My thank you to Larch Antenatal, Labour and Birth units
Rated 5 stars out of 5
by Mrs Jaspreet Ubhi - Posted on 05 January 2023
My daughter was born at Newham Hospital in October last year. My experience with the hospital was unforgettable, more so indescribable. If anyone would have told me my labour journey would have been that great I wouldn’t have believed them. I remember everyone scaring me about labour prior to giving birth but the NHS staff at Newham were brilliant. I felt blessed to be in the presence of such supportive and caring staff. I look back and think about the day and nights I saw staff running around patients to make them comfortable. The staff here are completely underrated… I cannot describe in words how pleased I was with the care received. Thank you so much for helping me on my journey to motherhood. Unfortunately soon after Maya was born my Dad passed away and my thought of giving the hospital staff 5* feedback took a back seat so I apologise. I would like to thoroughly thank the staff in Larch antenatal, Labour and Birth units. You were all immensely supportive through my Labour journey and post. I could see how hard you all worked to help patients despite some unhappy patients you all pushed through to provide the best care for everyone. I feel privileged to have been able to experience this and I cannot wait to have my second child. Thank you!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 06 January 2023
Dear Jaspreet Ubhi Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled No organisation or care
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
Myself and my partner arrived at 10am on the 1st of September now 28 hours being here and she still has not received anything to begin the induction as apparently waiting for a bed however other woman have had their induction and been taken to the same place were supposedly waiting for a bed they don't seem to overly care at all and have simply said they have done all they can we have no information when they will be starting the induction or how long we have to wait before being seen even though this was a scheduled event. This is not acceptable they won't even begin the induction and we were told someone was coming to talk to us and that is also yet to happen if myself and my partner have another child we will be completely avoiding this hospital after this experience
Visited Maternity services on September 2022
Review titled Newham Hospital
Replied on 03 September 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to Newham University Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email at nuhpals.bartshealth@nhs.net or telephone 02073639292 Kind regards Central Complaints Team
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Review titled Poor bathroom drainage system
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2022
Tayberry ward. Bathroom smells like raw sawage. Medical team aware but not doing anything about it. Patients have no choice but to use it. Maintenance department need to look at the root cause. Smell is bearable but need to be sorted.
Visited Cardiology on September 2022
Review titled Newham Hospital
Replied on 26 September 2022
Dear Patient Thank you for your feedback from which we are sorry to read of this unpleasant issue. We have already been notified of this and have escalated the matter to the relevant service to look into. In the meantime, should you wish to follow this up further you can contact the PALS Team on site (who has been asked to monitor this situation). They can contacted via email to nuhpals.bartshealth@nhs.net or by Tel. No. 020 7363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust